Nice hotel, let down by service
Posted Jan 10, 2017
Hotel is nicely located on the m1 so use as a stop off on long distance travel. Room service food was good. My stay was let down by the shower not working when the taps turned on. Hotel staff identified the issue, which was due to cleaners turning the actual shower head off. but due to reception not answering first call, I had to just get ready and get going without a shower. This was not something I had experienced in prior stays, and the hotel reception staff didn't care when I compliained about it. If the shower heads have the function to turn off, stick a sign up. The main reason though not returning was the way the staff treated the situation as I was checking out. No apology and made me leave an expensive hotel not feeling refreshed before a day of meetings.