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Reviews of Owston Hall Hotel

3 out of 5
Owston Hall Hotel
Owston, Doncaster, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 102 out of 255 reviews" "
Rating 8 - Good. 98 out of 255 reviews" "
Rating 6 - Okay. 28 out of 255 reviews" "
Rating 4 - Poor. 19 out of 255 reviews" "
Rating 2 - Terrible. 8 out of 255 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for Golf Lovers as you can roll out of bed straight on to the Golf Course. Food and comfort good.
Stayed 4 nights in Mar 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely decor - staff were brilliant - calming and relaxing place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that feels like a home
Absolutely wonderful stay, staff, the room and atmosphere was perfect
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsty

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds. Lovely spacious rooms and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Mr M A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic on al levels
Exceeded my expectations!! Staff were outstanding, Food was excellent, the Rooms were very comfortable, and as for the setting…. Just stunning
Stayed 2 nights in Nov 2023
Response from Sean Reservations Manager on Nov 18, 2023
Thank you for taking a moment to share your experience at Owston Hall. We are so pleased to hear you found the hotel and service to your liking. We look forward to welcoming you back again soon.

6/10 Okay

david

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Brian

Stayed 1 night in Sep 2023
Response from Sean Reservations Manager on Nov 27, 2023
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023
Response from Sean Reservations Manager on Sep 16, 2023
Dear Chris Thank you for taking a moment to share your experience at Owston Hall. We are so pleased to hear you found the room to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Steve

Stayed 1 night in Aug 2023
Response from Sean Reservations Manager on Sep 16, 2023
Dear Steve Thank you for sharing a review of your recent experience. Our team here at Owston Hall is committed to providing high quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you'll visit us again soon Kind Regards Sean Reservations Manager

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from Sean Reservations Manager on Jul 1, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and food. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Eddie

Stayed 1 night in Jun 2023
Response from Sean Reservations Manager on Jul 1, 2023
Thank you for your 10/10 feedback. We hope to see you again soon.

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owston Hall review
Great place. Love it there. Top class hotel for the price of a premier inn. Vast rooms great food and service. Just what you need after a very long day
Stayed 1 night in Jan 2023
Response from sean on Feb 11, 2023
Thank you for the lovely feedback.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful original features. Stunning grounds
Stayed 1 night in Jan 2023
Response from sean on Jan 25, 2023
Thank you for your feedback.Owston hall is currently going through a major refurbishment/upgrade. I glad you enjoyed your stay.

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service.
Great stay as always here. Large bedroom and bathroom. Excellent food. Service always excellent as well. Good value.
Stayed 1 night in Jan 2023
Response from sean on Jan 18, 2023
Thank you for your feedback

10/10 Excellent

Jerry

Stayed 1 night in Oct 2022
Response from Melissa on Oct 29, 2022
Thank you for the feedback. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Jerry

Stayed 1 night in Oct 2022
Response from Melissa on Oct 29, 2022
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wow!
What an amazing place. Stayed in the Blenheim room and it’s just wow!
Stayed 1 night in Jul 2022
Response from sean on Jul 28, 2022
Thank you for your feedback

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great Food.
The Hotel is looking a little tired, the room was small and dated and the shower didnt work in the morning, the food in the restaurant was amazing , both Dinner and Breakfast, and the staff very good. No EV charging point available.
Stayed 1 night in Jun 2022
Response from sean on Jul 5, 2022
Thank you for your feedback

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room. Great breakfast
Stayed 1 night in Mar 2022
Response from Melissa on Mar 31, 2022
Thank you for the great feedback!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2022
Response from Melissa on Mar 31, 2022
Thank you for the great feedback!

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Melissa on Mar 23, 2022
Thank you for your feedback

10/10 Excellent

Andrew

Stayed 1 night in Mar 2022
Response from Melissa on Mar 23, 2022
Thank you for your feedback

8/10 Good

John

Liked: Cleanliness, amenities
The indoor pool was closed and Expedia should have made that clear when I booked, because if I had known it was closed I would have booked elsewhere
Stayed 1 night in Feb 2022
Response from sean on Mar 6, 2022
The gym, pool and spa have been closed for almost 2 years. We no longer advertise these services.

4/10 Poor

Barry

Liked: Room comfort
Ok
Stay was good but we booked so we could use the spa and pool but closed for refurbishment, we would have booked somewhere else if we knew.
Stayed 1 night in Feb 2022
Response from Jamie on Feb 21, 2022
The website and all 3rd party sites show that our facilities are closed. We no longer advertise a pool, gym or spa.

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bit of a shame
Stay was ok, the room was nice unfortunatly all of the leisure facilities were closed and we had not been told. We had been looing forward to a Spa visit, gym, pool etc then there was also a games room which was just full of chairs, dust and a snooker table you couldnt use.
Stayed 1 night in Feb 2022
Response from Jamie on Feb 21, 2022
We no longer advertise the pool, spa or gym. All 3rd parties sites and are own state the same.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2022
Response from sean on Feb 15, 2022
Thank you for your feedback, we're happy to hear you enjoyed your stay

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, would stay at this hotel again
Stayed 1 night in Feb 2022
Response from sean on Feb 7, 2022
Thank you for the feedback, we're happy to hear you enjoyed your stay

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2022
Response from sean on Jan 26, 2022
Thank you for your feedback

8/10 Good

Barry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views great staff great stay!!!
I’ve stayed before and it was bang on food fantastic, staff fabulous and I git a room recently for an amazing price. The staff are just so good, quite a rarity in my opinion. I’ll definitely return and make sure others know how great this place is!!
Stayed 1 night in Jan 2022
Response from sean on Jan 25, 2022
Dear Barry, thank you for your kind comments. We look forward to your next stay.

4/10 Poor

Verified traveler

Liked: Cleanliness
just dont
£90 a night,,could of got same or better at a £30 a night place,,theres no milk in the room for morning coffee,,i went down for a bar snack last night £12,50 for a cheese burger,,dont think so, ile starve first, rooms tiny ,showers got no presure ,id like at least half my money back,dont think ile be getting it,wont be stopping here again ,
Stayed 1 night in Nov 2021
Response from sean on Nov 19, 2021
Thank you for your feedback

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100000 stars ❤️❤️❤️
After having a rough day getting there with taxis and trains being all over the place the receptionist on the night and the morning after was amazing she had a smile on her face all the time and gave the best customer service! Upgraded my room just because she was nice and my day had been poop. The room was beautiful clean and warm!! Shower was lovely roomy as well! Couldn’t of asked for a better stay or a better team at a hotel thanks guys! ❤️
Stayed 1 night in Nov 2021
Response from Melissa on Nov 12, 2021
Thanks for the great feedback Marisa, we're happy to hear you enjoyed your stayed!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Beautiful room, it is an older building and needs a little tlc in places but nothing too major. Our room was very spacious and beautifully decorated. The only downfall for me was the breakfast, after being reasurred there was gluten free options and the substitutes would be available, I was told the beans, mushrooms, bacon and eggs were fine, but the chef walked away, before i could ask about bread or any substitution of hash browns or sausage. What I had was lovely quality though.
Stayed 1 night in Nov 2021
Response from sean on Nov 12, 2021
Thank you for your feedback

6/10 Okay

Sarah

Business traveler
Small single room, clean, paper cup and wooden stick...not sure how this works if you want more than one brew during your stay. Breakfast ok but felt rushed to order hot food which arrived before I had finished cereal. Gym and spa facilities closed due to Covid....not sure why when all other gyms are open. Overall the hotel felt a bit tired and in need of refreshing.
Stayed 1 night in Nov 2021
Response from sean on Nov 12, 2021
Thank you for your feedback

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Upon arrival to room, master key for room left in door from housekeeping so not secure. Nice toiletries, no hairdryer, room stuffy and dark. Bathroom badly configured ( males unable to stand using toilet) but all in all a good nights sleep. Did not pay for breakfast. Staff on reception are very friendly and polite.
Stayed 1 night in Oct 2021
Response from sean on Oct 15, 2021
Thank you for your feedback

8/10 Good

Jayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Owston for my family as usual. However a few things were disappointing. We've stayed many times and never before been charged a 'damage' fee which came as a shock to my Daughter's purse. Resolved by me calling and adding to my cc. They also charged £15 for a child's breakfast as the adults were included. Extortionate but it is what it is..we would always return as overall its a lovely convenient place to stay as we have family in the area.
Stayed 1 night in Oct 2021
Response from sean on Oct 12, 2021
Thank you for your feedback

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in beautiful area
Have stayed at this hotel a few times so all good. Was in a really nice room this time but phone signal was quite poor.
Stayed 1 night in Oct 2021
Response from sean on Oct 5, 2021
Thank you for your feedback

8/10 Good

NEAU

Business traveler
Liked: Staff & service
Nice place to eat and drink, good location
Nice restaurant and bar .Good food and drinks, nice people for serving . Rooms to be renovated manager told me .
Stayed 1 night in Sep 2021
Response from sean on Oct 2, 2021
Thank you for your feed back

2/10 Terrible

Andy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tried 4 rooms all disgusting, left the hotel
Tried 4 different rooms all were unclean, dirty, smells. One room had about 20 flies flying around the room and bathroom. About 10 more were dead on the window sill. Paint peeling from the walls, very out dated. Lady on the desk was excellent, canceled my room and refunded
Stayed 1 night in Sep 2021
Response from sean on Sep 24, 2021
Thank you for your feedback. i will look into your concerns.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a country retreat.
Good value country hotel with some beautiful stone buildings surrounded by well maintained gardens and 9 hole golf course. Asking for a £50 damage waiver/room on arrival was a little disconcerting, apparently imposed due in part to the occassional boisterous golf society dinners they host, although we did not witness any poor behaviour from our fellow guests. On the whole a comfortable hotel with friendly staff and a reasonable restaurant.
Stayed 1 night in Sep 2021
Response from sean on Sep 21, 2021
Thank you for your feed back.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay, Coffee out of date in room (with only one cup), swimming pool shut. Two
Stayed 1 night in Sep 2021
Response from sean on Sep 19, 2021
Thank you for your feedback. The swimming pool will remain closed until 2022 as per our website information. The pool spa and gym closed in March 2020 due to Covid-19.

4/10 Poor

William

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the bug bites
Left the hotel with over 30 bug bites on my back alone. Had over 40 altogether. Thought it might of been mosquitoes at first but ended up with bites underneath my underwear and on my feet making me think it might be bed bugs! Eww! Food was average, ordered a rare rib eye stake for £25 wich came well done and smothered in black pepper (I hate pepper, would of liked to of known becore hand it would come like this.). There was a rat that had been killed within 10m of the entrance to the hotel which hadn't been moved the next morning over 12 hours from being killed despite being a few feet from the reception. No fans available from reception, in a top story annex made it a very hot and uncomfortable few days stay.
Stayed 2 nights in Sep 2021
Response from sean on Sep 19, 2021
Thank you for your feedback. Owston Hall is located in a picturesque village surrounded by miles of landscaped beauty. We are lucky and proud to experience a lot of wildlife around the hotel grounds, on this occasion an animal had passed away close to the building. The staffed quickly and quietly dealt with the situation upon hearing the complaint. Our gorgeous 17th century building is surrounded by woodland, the golf course and fields, unfortunately if windows are left ajar midges etc can get in. Fans are available at reception on request. Most room already have them in. Please contact the hotel directly to discuss this further.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, room slightly dated but ok for the night. Was extremely hot in the room even with the big window open, other than that lovely stay
Stayed 1 night in Sep 2021
Response from sean on Sep 14, 2021
thank you

10/10 Excellent

Eileen

Liked: Cleanliness, property conditions & facilities, room comfort
Check in wasn’t great Didn’t mention anything ie breakfast, how to get to room It wasn’t lit up and I nearly fell over it was dark getting to room
Stayed 1 night in Aug 2021
Response from sean on Sep 9, 2021
Dear Eileen I am sorry to hear about your poor welcome. Please get in touch on 01302 722800 Kind Regards

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and food
Stayed 1 night in Aug 2021
Response from sean on Sep 4, 2021
Thank you for your feeedback

4/10 Poor

J

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities closed. Very disappointed
Nice hotel but all the facilities were still closed. This was not stated on booking and certainly not reflected in the price.
Stayed 1 night in Aug 2021
Response from sean on Sep 4, 2021
All 3rd party sites state the gym, pool and spa are closed until next year. I am sorry for the inconvenience this may have caused.

4/10 Poor

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from sean on Sep 4, 2021
Thank you

8/10 Good

PUlinr

Traveled with family
Liked: Room comfort
Owston hall
Receptionist was very rude Informed her that the air con wasn’t working in our room her reply it’s not working in any room . End of conversation Felt sorry fir the gir and man doing breakfast service, they were run off there feet poor management Large stain on carpet next to bed looked like it had been cleaned with bleach We asked fir another towel and cup snd receptionist just gave them to us didn’t offer to get them taken done Ceilings were covered in spiders and cobwebs in all the halls Lovely place just needs a bit of tlc
Stayed 1 night in Aug 2021
Response from sean on Sep 4, 2021
Thank you for your feedback. I will look into the issues raised.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms & staff helpful, quiet maybe too
Room was spacious and cleaned. Very quiet and had a peaceful feel about the place. Staff helpful and friendly. Dinning was limited on a Sunday, but the menu for the other days looked interesting with some good choices. As the spa and swimming pool were closed, not much to do apart from golf.
Stayed 1 night in Aug 2021
Response from sean on Sep 4, 2021
Thank you for your feedback

4/10 Poor

Lee

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from sean on Sep 19, 2021
thank you for your feedback

6/10 Okay

Christine

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from sean on Jul 26, 2021
Thank you for your feedback