Ratings based on 1,417 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Apr 15, 2018
Room is very comfortable .reception staff is very kind especially jay
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2018
Ok. Staff very friendly and helpful. Breakfast was good. the actual room let the experience down.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bury st Edmunds

Good hotel loved the version of the ships departur

Posted Apr 12, 2018
We liked the hotel it was handy for all of the amenities we needed
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Convenient for West Quay and ferry terminal.

Posted Apr 11, 2018
Good family facilities. Granddaughter appreciated the double bed and we enjoyed the swimming pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay if you don't care about the pool

Posted Apr 9, 2018
We stay with my husband and 2 kids. Chose this hotel because it's close enough to Paultons Park which was the reason for our trip and because it has a pool to entertain the kids in the evening. However I found the pool facilities disappointing. To begin with you can't get in when you want to as the facilities are small and can only accommodate a limited number of people at a time. OK, fair enough, but once we got in, it wasn't that great anyway, the change room is tiny with only one shower and quite cold as well. You have to walk through the airconed gym area to get from the pool to the change room, so it's really unpleasant temperature wise and you are so cold you want to get into the warm shower, so you have to really time it between other people wanting to leave the pool as well. The water in the pool could be warmer as well. It's fine if you move around, but because of it's size you can't really do laps, it's mostly for the kids to splash. The kids (3yo and 5yp) loved it though and it's pretty safe for non swimming kids, not too deep and has a nice shallow area for the younger ones. Overall, we would stay there again because of it proximity to Paultons Park. Breakfast buffet is once of the best compared to other similar rating accommodations we stayed over our trip accommodating dietary requirements. The service is also great. It also has the kids play area which is a nice touch. I would have given this hotel the top rating if it's wasn't for the pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and very clean

Posted Apr 7, 2018
Lots on offer for breakfast, not the cheapest though. The gym and pool could be better but something is better than nothing... Overall very clean, tiday and friendly staff
Comment from Hotel Management
Apr 7, 2018 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay. I am Glad to see you had a good time with us and hope we will see you once again in a near future. Patrick
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great staff

Posted Apr 6, 2018
Really accommodating love the staff and the hotel facilities
Comment from Hotel Management
Apr 6, 2018 by General Manager, Hotel Management
Dear Guests, Thank you for your stay and your nice comments. I am glad to see you happy with our hotel and hope we will see you once again in a near future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
4 out of 5
Recommended
for Everyone
by A verified traveler from Southampton

Hotel overall

Posted Apr 5, 2018
Convenient location,comfortable and quiet. Children loved the pool but the downside was the limited space of the changing rooms.
Comment from Hotel Management
Apr 6, 2018 by General Manager, Hotel Management
Dear Guests, Thank you for your nice and constructive comments. I am glad to see the children happy with the pool. We hope to see you once again in a near future. Kind regards, Patrick Le Henaff, General Manager, Novotel Southampton
1 out of 5
by A verified traveler from south hampton

Awful service

Posted Mar 31, 2018
Awful, terrible, unpleasant, unprofessional, tired. Avoid at all costs. Don’t be duped by the well manipulated images.
Comment from Hotel Management
Apr 2, 2018 by General Manager, Hotel Management
Dear Guests, I am sorry to see you disappointed by the hotel Novotel Southampton during you last stay. I do hop we will see once again in the future. Kind regards, Patrick Le Henaff General Manager Novotel Southampton
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2018
Lovely stay in hotel although chlorine in pool aggravated all our eyes badly as slightly too strong! Great location hotel, fab breakfast and very efficient staff and service overall. We will return! Thank you
Comment from Hotel Management
Apr 2, 2018 by General Manager, Hotel Management
Dear Guests, Thank you very much for your stay and your very nice comments. See you soon at Novotel Southampton. Kind regards, Patrick Le Henaff General Manager Novotel Southampton