Ratings based on 333 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted Aug 24, 2017 on Orbitz
Staff was the best room was clean and quiet breakfast was good and hot overall its a great place to stay
Comment from Hotel Management
Aug 28, 2017 by Michelle, Hotel Management
I really appreciate your taking the time to share your recent experience at our Fairfield Inn & Suites-Southaven. Our number one concern is Guest Service and providing you with the best experience possible where everything exceeds your expectations. As a valued guest, your feedback is very important to us! Thank you for your great review and assisting us in achieving our goals! Thank you for staying with us and we look forward to your next stay!
2 out of 5
by A verified traveler

Break in

Posted Aug 23, 2017
Pros: Clean
Cons: Cameras - employees pay attention
We decided to stay in Southaven due to it being the "nice area of Memphis". The beds were full size instead of queen and really small. During the night, our car and the people we were with, their car, got broken into, along with several other vehicles in the parking lot. I was parked right next to a light. I just don't see how this happened with employees there. Maybe one car - but several???? And the hotel did nothing to compensate for this break in. I feel it is partially their responsibility. Plus "no cameras"!
Comment from Hotel Management
Aug 25, 2017 by Michelle, Hotel Management
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every PRECAUTION to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location...

Posted Aug 17, 2017
Pros: location
Cons: met expectations
Location: shopping
Enjoyed stay with family!! Check in was easy. staff was helpful. The breakfast was awesome.
Comment from Hotel Management
Aug 18, 2017 by Michelle, Hotel Management
Thank you so much for comments. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value, and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure.
3 out of 5
by Sara

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017
We appreciate your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay. Your observations have been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests but regret that this was not the case with your recent stay. If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay as I don’t want your last memory of this hotel to be a negative one.
5 out of 5
by A verified traveler

Absolutely satisfied

Posted Aug 5, 2017 on Hotels
Comfortable, convenient, clean, and quality at a great price.
Comment from Hotel Management
Aug 9, 2017
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations! Thank you for staying with us! We look forward to the next time you and your family visit us!
5 out of 5
by Frankie

Five star

Posted Aug 5, 2017 on Hotels
Great experience just hate I sleep in & missed breakfast
Comment from Hotel Management
Aug 9, 2017
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations! Thank you for staying with us! We look forward to the next time you and your family visit us!
4 out of 5
by Tabbie

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017
Thank you so much for comments. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value, and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure.
5 out of 5
by Rachel

Wonderful

Posted Jul 10, 2017 on Hotels
Enjoyed my stay! Staff went above and beyond to provide exceptional service!!!
Comment from Hotel Management
Aug 9, 2017
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations! Thank you for staying with us! We look forward to the next time you and your family visit us!
5 out of 5
by Michael

Posted Jul 2, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017
We appreciate the 5-star ranking and the detailed review of your recent stay with us! I was happy to share your feedback with our team and thank them for meeting our goal of providing warm, friendly service and clean, comfortable accommodations! Thank you for staying with us! We look forward to the next time you and your family visit us!
4 out of 5
by A verified traveler

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Thank you so much for comments. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value, and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure.