Ratings based on 662 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Renovations

Posted Jun 28, 2017
Under renovation, leaky ceilings, plastic on carpets,
Comment from Hotel Management
Jun 28, 2017 by Chris, Hotel Management
Sorry for any inconvenience this caused you. We are looking forward to completing our full renovation towards the end of this year. Chris Guttshall Front Office Manager
2 out of 5
by A verified traveler from louisville, ky

What a dump!

Posted Jun 26, 2017
Lobby had a very strong mold smell. The elevators were iffy. They creaked and popped enough to make you wonder if you would get stuck or plummet to the ground. We got to enjoy the walking through a construction zone in the hallway, dodging dust and workers to get to our room. WILL NOT BE BACK!
Comment from Hotel Management
Jun 30, 2017 by David Jones, Hotel Management
Dear andy, We do wish to apologize for your experience. We certainly hope to offer a great stay and are disappointed in our failure. We assure you that each of the items you have listed are being addressed in the renovation. Thank you for your feedback. David Jones General Manager
4 out of 5
by Glenn

This traveler left a rating score only Posted Mar 25, 2017 on Hotels
3 out of 5
by LaShundra

Posted Mar 20, 2017 on Hotels
I did not enjoy the beds they were really small and uncomfortable. Our sheets had blood stains on them and we had to call down to the front desk for someone to come and clean although we had informed house keeping that morning before we left.
Comment from Hotel Management
Mar 25, 2017
Dear LaShundra, I offer my apologies for this situation. I have shared your comments with my Housekeeping staff and we will have taken steps to ensure that this does not occur again in the future. David Jones General Manager
1 out of 5
by A verified traveler from B

Ubelievable staff

Posted Mar 5, 2017
The night manager started knocking on our door at the middle of the night and started accusing us for no reason and made our experience horrible. I advise not to come near this Hilton. Staff acts like gangsters and your are invading there turf. When we asked for acknowledgment no other manager seemed to even care. It's the worst hotel I've ever stayed at. And I've stayed at many hotels in my life.
Comment from Hotel Management
Mar 25, 2017 by David Jones, Hotel Management
Dear Dan, I apologize for any inconveniences that you encountered. I am unsure of what occurred but will offer my apologies for this. David Jones General Manager
3 out of 5
by A verified traveler

Under renovation

Posted Feb 19, 2017 on Hotels
We have stayed here several times before without any problems. When we got to our room this time it was steaming hot. We waited about 30 minutes and it didn't cool down so we called the desk and they politely moved us to a different room. The next morning we had to take cold showers because the hot water was put. I heard several others complaining about this too. When we told the receptionist at checkout she didn't seem to care and just said that the hot water is out. They are soon renovating but these things need to be fixed!
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear A Verified Traveller, I do apologize for your recent stay. We have begun a process of preparing the hotel for a full renovation and we have to fix infrastructure issues first and we experienced those issues this past weekend. That does not exclude the uncaring attitude of the staff and that I am most sorry for. We have spent time working with the team and this is not the response we have been training. I will use your comments as a learning opportunity and take the proper steps to ensure our response is better for all future guests. Thank you for your feedback. Best regards, David Jones General Manager
3 out of 5
by Trisha

Posted Feb 15, 2017 on Hotels
For a Hilton hotel this was a horrible experience. Have stayed at Hilton's before and never had a problem but this was a huge downgrade for them. Would not recommend to anyone.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Trisha, Thank you for your recent comments about your stay with us. I read your comments with some trepidation. I do hope that your comments are in relation to the physical plant of the hotel and I will agree with you. We are in need of a renovation and we have begun to take the steps to prepare for this. The hotel will be in the midst of a top to bottom renovation beginning in July of this year. To say the least, we are very excited about this. Should any of the comments be in relation to the staff, please let me know as I want to address that separately. Thank you for your review and we do hope to see you again as a guest, after we have completed our renovation. Best regards, David Jones General Manager
4 out of 5
by A verified traveler

Stay here often but..

Posted Feb 10, 2017 on Hotels
We stay here nearly every time we visit Birmingham. Great location. But this time the room was a bit old and broken. The bed wasn't as comfortable, the tub couldn't drain the shower water fast enough and it would get about six inches deep. However, the water pressure in the shower was awesome. Like a firehose! Ironically, they had a faded "Help us save water" card on the bathroom counter about recycling towels and such. Ha Ha! The shower used more water than it would take to wash a 100 towels!! But, I will probably stay there again.
4 out of 5
by Karen

Posted Feb 8, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear Karen, Thank you for your 4 stars on Hotels.com about your stay. Best regards, David Jones General Manager
4 out of 5
by A verified traveler

Posted Dec 21, 2016 on Hotels
The optional WiFi (free for HHonors members and AT&T subscribers only, oddly, was a serious detraction for an otherwise excellent stay.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for your recent review on Expedia. I apologize for the internet and would like to possibly find out more information as this is an unusual instance for us. If you can reply with your room location, it will assist us with determining where an antenna could possibly not be working. Thank you for the information. Best regards, David Jones General Manager