Ratings based on 666 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from tallapoosa ga

Good location right off 280

Posted Sep 18, 2017
I expected a little but better up to date facilities. Still a nice hotel but could have stayed somewhere cheaper and had the same experience.
Comment from Hotel Management
Sep 19, 2017 by Jennifer Bertus, Hotel Management
Dear Anthony: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Sincerely, Jennifer Bertus
5 out of 5
Recommended
for Everyone
by A verified traveler from St George Island, Florida

Refuge from Irma

Posted Sep 13, 2017
A nice place to ride out the storm. The staff were very kind and concerned.
Comment from Hotel Management
Sep 15, 2017 by Chris, Hotel Management
Thank you for your kind survey. We're so glad that you enjoyed your stay during this truly difficult time. We just hope you made it home safely with minimal damage to your home. Hopefully you can come back to visit for a different reason next time.
3 out of 5
by A verified traveler from Section,AL

Bring a nosegay

Posted Aug 29, 2017
Pros: location
Cons: Try cleaning and don't advertise it is a non- smoking room if it has been smoked in
The lobby had a funny smell to it....laid that off to the 50 small soccer players running amuck. But when I got into my room it smelled like it had been smoked in and they were trying to mask the odor....unsuccessfully. Under the bathroom sink was a PILE of dirt in the corner. The whole time we were there the room never truly cooled and was always very humid...and nasty smelling.
Comment from Hotel Management
Sep 6, 2017 by David Jones, Hotel Management
Dear AUMOM, Thank you for your comments about your stay with us. I am sorry for the situation you experienced with the cleanliness of the room. I have asked our Executive Housekeeper to retrain some members of our team to ensure that this type of situation does not occur to any future guests. Thank you for the review and we hope to see you again in the future. David Jones, General Manager
2 out of 5
by A verified traveler

Renovations

Posted Jun 28, 2017
Under renovation, leaky ceilings, plastic on carpets,
Comment from Hotel Management
Jun 28, 2017 by Chris, Hotel Management
Sorry for any inconvenience this caused you. We are looking forward to completing our full renovation towards the end of this year. Chris Guttshall Front Office Manager
2 out of 5
by A verified traveler from louisville, ky

What a dump!

Posted Jun 26, 2017
Lobby had a very strong mold smell. The elevators were iffy. They creaked and popped enough to make you wonder if you would get stuck or plummet to the ground. We got to enjoy the walking through a construction zone in the hallway, dodging dust and workers to get to our room. WILL NOT BE BACK!
Comment from Hotel Management
Jun 30, 2017 by David Jones, Hotel Management
Dear andy, We do wish to apologize for your experience. We certainly hope to offer a great stay and are disappointed in our failure. We assure you that each of the items you have listed are being addressed in the renovation. Thank you for your feedback. David Jones General Manager
5 out of 5
by William

Wonderful!

Posted Jun 3, 2017 on Hotels
Some of the reviews were not good. I don't understand that. This place was amazing! In all areas! We would definitely stay again!
Comment from Hotel Management
Jun 30, 2017
Dear William, Thank you for the 5 star review. We do appreciate the kind words. David Jones General Manager
4 out of 5
by Glenn

This traveler left a rating score only Posted Mar 25, 2017 on Hotels
3 out of 5
by LaShundra

Posted Mar 20, 2017 on Hotels
I did not enjoy the beds they were really small and uncomfortable. Our sheets had blood stains on them and we had to call down to the front desk for someone to come and clean although we had informed house keeping that morning before we left.
Comment from Hotel Management
Mar 25, 2017
Dear LaShundra, I offer my apologies for this situation. I have shared your comments with my Housekeeping staff and we will have taken steps to ensure that this does not occur again in the future. David Jones General Manager
1 out of 5
by A verified traveler from B

Ubelievable staff

Posted Mar 5, 2017
The night manager started knocking on our door at the middle of the night and started accusing us for no reason and made our experience horrible. I advise not to come near this Hilton. Staff acts like gangsters and your are invading there turf. When we asked for acknowledgment no other manager seemed to even care. It's the worst hotel I've ever stayed at. And I've stayed at many hotels in my life.
Comment from Hotel Management
Mar 25, 2017 by David Jones, Hotel Management
Dear Dan, I apologize for any inconveniences that you encountered. I am unsure of what occurred but will offer my apologies for this. David Jones General Manager
3 out of 5
by A verified traveler

Under renovation

Posted Feb 19, 2017 on Hotels
We have stayed here several times before without any problems. When we got to our room this time it was steaming hot. We waited about 30 minutes and it didn't cool down so we called the desk and they politely moved us to a different room. The next morning we had to take cold showers because the hot water was put. I heard several others complaining about this too. When we told the receptionist at checkout she didn't seem to care and just said that the hot water is out. They are soon renovating but these things need to be fixed!
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear A Verified Traveller, I do apologize for your recent stay. We have begun a process of preparing the hotel for a full renovation and we have to fix infrastructure issues first and we experienced those issues this past weekend. That does not exclude the uncaring attitude of the staff and that I am most sorry for. We have spent time working with the team and this is not the response we have been training. I will use your comments as a learning opportunity and take the proper steps to ensure our response is better for all future guests. Thank you for your feedback. Best regards, David Jones General Manager