Ratings based on 399 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ct.

A good walkabout.

Posted Jan 15, 2018
Pros: location
Cons: prices at the Bistro
Excellent accommodations. Staff was great. We walked to visit relative in hospital and walked to nearby plaza for lunch and dinner.
Comment from Hotel Management
Jan 20, 2018 by Anne, Hotel Management
Thank you so much for the kind review. We hope you stay with us again when your travels bring you back to Jacksonville!
3 out of 5
by A verified traveler from jacksonville

shakedown in the lobby

Posted Jan 9, 2018
Pros: it was near where i needed to be
Cons: shower stall door leaks have ruined the floor perimeter. looks neglected
needed a light snack and coffee - routine for breakfast. ended up in line for 20 minutes and faced a tired and bored clerk stirring omelets. $5 for a cup of coffee? this hotel has taken a lesson from Frontier - it is all shake down. Anything you want is extra.
Comment from Hotel Management
Jan 20, 2018 by Anne, Hotel Management
We are sorry you were unhappy. We are working hard to fix this issue. Thank you for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, Fl.

Nice Hotel. Safe area.

Posted Jan 7, 2018
Came up from Tampa for a tournament. Checkin was pleasant. Linda at the front desk was nice and welcoming. There are a of places to eat and shop near the hotel.
Comment from Hotel Management
Jan 18, 2018 by Anne, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Karen

Staying on way to Orlando

Posted Nov 19, 2017 on Hotels
Everything was wonderful. Friendly staff, clean spacious room. We were passing through would recommend this hotel!
Comment from Hotel Management
Dec 13, 2017
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Small and overpriced, but clean

Posted Oct 24, 2017 on Hotels
This might be a good roadside place for a single person to crash as long as you don't mind the price, but if you're a couple, you are going to be squeezed in. Room was clean and quiet, and hotel is located right next to the highway, but much too small and uncomfortable. For the price, you can do much better nearby. Plus the shower is the size of a coffin and built in a way that makes it impossible to get in without getting water on the floor.
Comment from Hotel Management
Nov 8, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Kevin

Worth time and money

Posted Oct 23, 2017 on Hotels
Fantastic. Courteous staff, clean comfortable room. Easy check in and out
Comment from Hotel Management
Nov 8, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by sara

Posted Oct 7, 2017 on Hotels
The place was very modern and the staff was exceptional! The room also had a great setup
Comment from Hotel Management
Oct 24, 2017
Hi there! Thank you for the great review. We look forward to seeing you in your future travels! Kind Regards
5 out of 5
by Farrah

Posted Sep 23, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Julia

Posted Sep 22, 2017 on Hotels
Room was very nice, comfortable. Disappointed with the breakfast. Paid for a buffet ( advertised as a buffet), full price for me and two children. Wasn't told it wasn't all you can eat. Took away from the experience from being great.
Comment from Hotel Management
Oct 5, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Weston, FL

Nice Hotel

Posted Sep 15, 2017
Pros: Location
Cons: Wifi rather weak/unusable
Standard Hotel. Very nice and professional staff. Room was nice. They did not have a microwave or fridge which is odd in the current age
Comment from Hotel Management
Sep 18, 2017 by Anne, Hotel Management
Thanks for staying with us. We appreciate your feedback!