Ratings based on 912 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Excellent hotel!Posted Sep 19, 2017
The hotel was very clean and comfortable. Despite the issues Expedia had with getting the reservation properly uploaded to the hotel system, the staff was most helpful and friendly.
by A verified traveler from FL
JacksonvillePosted Sep 18, 2017
Pros: Awesome breakfast and location
Cons: General wear and tear.
Location: Pretty convenient.
IT is a great hotel but rate is little over board or rate does not match up with the current hotel condition. Great staffs!
for Everyoneby A verified traveler from Roberts
A world within a worldPosted Sep 6, 2017
Once you step inside there nothing else you need staff very friendly complentary happy hour best breakfast restaurant with excellent food indoor pool spacious common area and the list could continue great hotel easy easy check in Expedia was great in booking the room .....all good
for Everyoneby A verified traveler from uk
Nice hotel just off the I95Posted Sep 3, 2017
Quick check in and friendly staff. Good cooked to order breakfast. Close to restaurants and I95. Big rooms that are fresh and clean. A bit more expensive that some of the other chains!
by A verified traveler from Tarpon Springs,Fl
Terrible wifiPosted Jul 16, 2017
Pros: We do really enjoy the made to order breakfast.
Cons: The wifi system really needs to be upgraded. Several other guests were also complaining about losing connection as well.
Had to change rooms twice due to bad wifi connection, backed up toilet, non locking bathroom door, among other issues. All this after we had to change rooms when we were there in March, and we had decided to give them another chance. Although, I have to say that the manager did refund us for one of the two nights we stayed for.
Beyond excellent!Posted Jun 25, 2017 on Hotels
Very comfortable room with great service. The lobby is a great place to meet friends with wonderful seating arrangements & a nice manager's special every night. The front desk staff is very helpful & always have a smile to give you. Will definitely stay here again.
Comment from Hotel Management
Jun 27, 2017
Thank you so much for your kind words about your experience at our hotel. We appreciate you taking your time to let us know about your stay and are glad you enjoyed it. We are glad our staff was helpful and attentive. We hope you come back and stay with us again!
by A verified traveler
Nice suitesPosted Jun 23, 2017 on Hotels
We stay here every time we visit Jacksonville. The staff is courteous and we enjoy the amenities of the hotel.
Posted Jun 12, 2017 on Hotels
Very Nice Hotel.
Posted Jun 12, 2017 on Hotels
for Everyoneby A verified traveler from Jacksonville, Florida
Perfect Size SuitePosted Jun 8, 2017
I had the suite with the conference table. I must admit I did get lost finding my room because the hotel was so big but when I found it, it was AMAZING! The floor was extremely hot, but my room was very cool. The room was so big I couldn't believe it. Beds were very comfortable and the mirror in that bathroom... I wanted to take it home!