Ratings based on 202 Verified Reviews

2.8 out of 5
51% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Gross!

Posted Oct 16, 2017
Trash room on secon floor stunk up entire floor. Room smelled of cat urine. Shower did not work.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
2 out of 5
by A verified traveler from baymeadows, jacksonvilke,FL

Cheap stay

Posted Sep 17, 2017
There was a line and employee was on phone stating she only desk with phone calls. Roaches and breakfast was a joke
Comment from Hotel Management
Sep 19, 2017 by General Manager , Hotel Management
It is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. Please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, General Manager
1 out of 5
by A verified traveler from Miami, FL

This hotel is for construction workers

Posted Aug 23, 2017
The carpet throughout the hotel smell bad and the rooms even worst. One guy who is living in the hotel had his room door open playing his Spanish music loud. That place is the dump.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Steve, I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. We look forward to your another visit. Sincerely, General Manager
5 out of 5
by Stefanie

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017 by Manager, Hotel Management
Stefanie, we appreciate you sharing your wonderful rating of Extended Stay America - Jacksonville - Baymeadows. Thank you for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
by teresa

Posted Jul 14, 2017 on Hotels
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Jacksonville - Baymeadows. We are glad you had a comfortable visit here and that you liked all that we have to offer. We appreciate your kind rating and hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Never pick again

Posted Jun 30, 2017 on Hotels
Not good, I would have pay additional $20 dollars get good hotel
Comment from Hotel Management
Jul 3, 2017 by Manager, Hotel Management
We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
It was ok parking lot was kinda pack. And the bath tub was a little dirty but I'll stay again if needed down the road
Comment from Hotel Management
Jun 29, 2017 by General Manager , Hotel Management
Thank you for staying at Extended Stay America - Jacksonville – Baymeadows. We are glad you were overall pleased with your experience, except for the few issues you encountered. We will address your concerns appropriately. Thanks for your business. We look forward to your return. Sincerely, General Manager
4 out of 5
by Micheal

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Micheal, thank you for selecting Extended Stay America - Jacksonville – Baymeadows. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
by Jo

So, so

Posted Jun 3, 2017 on Hotels
Pillows could really use some help. Felt like they were 1/2" thick. AC only had one speed as well. Generally ok, but rather disappointed.
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Jo, it was our pleasure having you as our guest at Extended Stay America - Jacksonville – Baymeadows. We are pleased you had an overall nice stay. However, we are sorry for the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our maintenance departments are being followed. We hope to see you again soon. Sincerely, General Manager