Ratings based on 286 Verified Reviews

3.0 out of 5
42% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Jacksonville

Cheap

Posted Aug 20, 2017
Very bad smell. Stayed for 1 night. Room had plenty of space. the carpet needs to be replaced or cleaned. Also, tv is blurry. channels seem to be coming from analog antenna, Not cable.
Comment from Hotel Management
Aug 20, 2017 by General Manager, Hotel Management
Joe, thank you for your candid review. Although you liked your spacious room, I am sorry for the inconvenience you had here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
1 out of 5
by A verified traveler from Florida

When we got there they had given our rooms away!!!

Posted May 16, 2017
We did not stay at this hotel because when we got there they told us we had a reservation but they had given our room away. We had Expedia call them a day later and they said That they had not done that. So be aware of this hotel.
Comment from Hotel Management
May 18, 2017 by General Manager , Hotel Management
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another chance to redeem ourselves in the future. Sincerely, General Manager
3 out of 5
by Lena

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Lena, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
4 out of 5
by Sherrlyn

Posted May 15, 2017 on Hotels
our stay was mediocre, but it was what I expected. Thanks for everything!
Comment from Hotel Management
May 17, 2017 by Manager, Hotel Management
Sherrlyn, thank you for including Extended Stay America - Jacksonville - Lenoir Avenue East in your travel plans. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
2 out of 5
by Roleta

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Roleta, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
3 out of 5
by Edward

Just average

Posted May 15, 2017 on Hotels
The best word used to describe this hotel is "adequate". There are no special amenities, but also no major detractions. There are a lot of construction workers at the hotel, based on the construction site directly behind the hotel. Just be prepared for the nightly ritual of them knocking back a case of Bud Light in the parking lot with their co-workers.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Edward, thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for any inconvenience you had while here. We are grateful for the feedback, and we hope you will choose to visit us again.   Sincerely, General Manager
3 out of 5
by A verified traveler

customer service

Posted May 11, 2017 on Hotels
i was completely satisified until management came banging on the door saying if i dont leave they are going to call the police but I already had a reservation that they were ignorant about.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for taking the time to evaluate your stay. Please accept our apologies for the unpleasant experience you had with our staff and regret the inconvenience it caused. We are working with the entire team to make sure we don't repeat what you experienced. We hope you consider a return visit so we can make a much better impression. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, looked like pictures

Posted May 6, 2017 on Orbitz
Pros: See above.
Location: Safe. Quiet. Restaurants nearby.
Clean room, looked like pictures. Friendly staff. No problems or complaints. Safe location. Quiet. Slept without disturbances. Restaurants nearby.
Comment from Hotel Management
May 8, 2017 by General Manager , Hotel Management
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Jacksonville - Lenoir Avenue East. We truly appreciate your kind comments regarding our convenient location, friendly staff, and your comfortable suite. We look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Sucky service

Posted May 3, 2017 on Hotels
Poor service, room was ok but not for the price. .for the service and quality of stay there prices should start at $45 to $50..
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
I apologize for the service issues you experienced on your stay.Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We hope you will consider giving us a chance to provide the hospitality that you should have experienced during this stay. Sincerely, General Manager
4 out of 5
by irving

cleanness

Posted Apr 24, 2017 on Hotels
Tub was dirty and the chair in the room was stick and it had food tuck down in the sides of the chair.
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Thank you for including us in your travel plans. We apologize for the cleanliness issues you experienced in your room and for the inconvenience it caused. I am working with my housekeeping team to make sure all procedures are being followed so this does not happen again. We appreciate your feedback and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager