Ratings based on 72 Verified Reviews

2.5 out of 5
30% of guests recommend
2.4 Room cleanliness
3.1 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Holy. Just awful

Posted Dec 7, 2017
Dirty, mad bugs, non-smoking room smells the same as a giant ash tray, and the bathroom is disgusting.
Comment from Hotel Management
Dec 9, 2017 by Management, Hotel Management
Thank you for your recent stay with us and for taking the time to post your review. We apologize for the services issues you encountered and for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to to serve you better during your next stay. Thank you again for your feedback. Thank you. Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville Fl

Ok they in process of completing remodeling!

Posted Oct 30, 2017
No problems just don't like the room that allows smoking! Need enclosed laundry and vending area!
Comment from Hotel Management
Oct 31, 2017 by Management, Hotel Management
Ben, we thank you for sharing your concerns and apologize for your disappointing stay. We agree that some areas of our hotel are beginning to show their age, and we are working to refresh those areas as quickly as possible. Flat screen TVs are now in all guest rooms, and guest bathrooms are scheduled for renovation this year. We hope you will stay with us again to see how we have improved. We appreciate your business. Thank you, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
I only stayed one night. But I didn't have a problem with anything.
Comment from Hotel Management
Oct 31, 2017 by Management, Hotel Management
Thank you for choosing Magnuson Hotel Jacksonville Downtown for your overnight night stay, and for sharing your comments online. Even though it was a short stay, I am happy that you enjoyed our clean, comfortable room. We hope to have the opportunity to welcome you back whenever your travels bring you to the Jacksonville. Thank you, Management
2 out of 5
by A verified traveler from Ocala

Disappoint

Posted Oct 24, 2017
I was very disappoint when I see the room. The bathroom was dirty and the room. The breakfast was exp food. Not going back never.
Comment from Hotel Management
Oct 26, 2017 by Management, Hotel Management
We never want our guests to be disappointed when staying with us. We are sorry your room was not properly serviced. This is a basic expectation, and we have established protocols to ensure we are thorough with our cleanliness in all areas of the hotel. Thank you for letting us know so we can identify the mishap and improve. We invite you to stay with us again soon, as we want to regain your confidence in our hotel. Thank you, Management
1 out of 5
by A verified traveler from Logan Utah

Dirty

Posted Oct 18, 2017
Very dirty and run down. Lights didn't work. Carpet was wet. bedding had smoke holes in it. Would not recommend
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Dear Sarah, We thank you for choosing our hotel over others in the area. Please accept our apologies for the issues you described with the cleanliness of your room, the condition of your bedding, and the malfuntioning lights. Please know that our front desk staff is available 24 hours a day and would have been happy to move you to an alternate room. We are sorry these issues left you with a negative impression of our hotel and we encourage you to give us a chance to regain your confidence the next time your travels bring you this way. Thank you, Management
4 out of 5
by Rodney

Just a room

Posted Oct 17, 2017 on Hotels
Great service. Adequate room. Non smoking room smelled like smoke. Has you use career to get order out. It was ok
Comment from Hotel Management
Oct 19, 2017 by James, Hotel Management
Rodney, thank you for being our guest at Magnuson Hotel Jacksonville Downtown. We are pleased to read you had an overall pleasant stay and were impressed with our courteous associates and your room. However, we are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas, and we appreciate you bringing this to our attention so we can address it appropriately. Thanks again for being our guest, and please give us another opportunity to redeem ourselves on your next visit to our area. Thank you, Management
1 out of 5
by Michael

Awful

Posted Oct 16, 2017 on Hotels
The room smelled of mold. The floor was soaking wet. And I saw fleas jumping everywhere!
Comment from Hotel Management
Oct 18, 2017 by James, Hotel Management
Dear Michael, Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Thank you, Management
4 out of 5
by Yolanda

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Oct 17, 2017 by James, Hotel Management
Yolanda, thank you for writing a review of your stay at Magnuson Hotel Jacksonville Downtown. We appreciate you knowing how much you enjoyed your time with us and that you had a comfortable experience. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Thank you, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville,fl

I wouldnt be 1st choice but isnt really bad

Posted Oct 10, 2017
1st time coming to this motel staff was friendly had to get switch to two different rooms due to key card not working properly. 3rd one the staff on sight had to use her key to open the door "bummer i cldnt leave my room due to not having my own key",the sheets i dont want to say where dirty "being there wasnt a bad odor" but i wldnt suggest still using sheet with stains on them. But hey no bed bugs.
Comment from Hotel Management
Oct 12, 2017 by Management, Hotel Management
Jurni, thanks for staying at Magnuson Hotel Jacksonville Downtown and for sharing your feedback. We are happy to read your stay with us was overall pleasant and that you liked the service provided by our staff. However, we are disappointed to read we failed to provide you with a perfectly prepared room. Your comments have been shared with our housekeeping and maintenance team to inspect the room and do the necessary rectification. We hope you will give us a chance to serve you better the next time you are in this area. Thank you, Management
3 out of 5
by Michael

U Get What U Pay For...

Posted Oct 9, 2017 on Hotels
The room smelled awful because the carpet was soaking wet from the air conditioner drain. I wasn't allowed to move to another room.
Comment from Hotel Management
Oct 12, 2017 by James, Hotel Management
Michael, thank you for being our guest and for the feedback. We are happy to know you had an overall pleasant stay. However, we apologize for the problems with the air conditioner in your room and regret the inconvenience this caused. Your concern will be shared with the maintenance team to take corrective actions. We hope to have another opportunity in the future to welcome you to our hotel. Thank you, Management