Exterior

Reviews of Sheraton Jacksonville Hotel

4 out of 5
Sheraton Jacksonville Hotel
10605 Deerwood Park Blvd, Jacksonville, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 609 out of 879 reviews" "
Rating 8 - Good. 193 out of 879 reviews" "
Rating 6 - Okay. 46 out of 879 reviews" "
Rating 4 - Poor. 13 out of 879 reviews" "
Rating 2 - Terrible. 18 out of 879 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Pool will be loud until 10:30 if you have a room near it.
Stayed 1 night in Mar 2024
Response from Leneece Mays- Guest Services Manager on Mar 10, 2024
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience. The pool hours are from 7am-10pm.

10/10 Excellent

Karen

Stayed 2 nights in Feb 2024
Response from Leneece Mays- Guest Services Manager on Mar 23, 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Ja'kemia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & friendly staff
Stayed 1 night in Feb 2024
Response from Abby Front Desk Supervisor on Feb 25, 2024
Thank you so much for the excellent feedback! We are so happy to hear you enjoyed your stay. Come back and see us!

8/10 Good

Efim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place,friendly people, clean.
Stayed 4 nights in Feb 2024
Response from Leneece Mays- Guest Services Manager on Feb 13, 2024
Thank you for staying with us! We are happy to hear you enjoyed your stay. Come see us again!

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leneece Mays- Guest Services Manager on Feb 12, 2024
Thank you for staying with us! We appreciate your feedback and look forward to hosting you again.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Jan 2024
Response from Leneece Mays- Guest Services Manager on Jan 28, 2024
Thank for staying with us! We are delighted to hear you enjoyed your stay. Come back and see us again.

10/10 Excellent

Tao

Stayed 2 nights in Jan 2024
Response from Leneece Mays- Guest Services Manager on Jan 28, 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

kr, Sebastian

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our visit and will stay again when in the area
Stayed 1 night in Jan 2024
Response from Leneece Mays- Guest Services Manager on Jan 27, 2024
Thank you for staying with us. We appreciate your feedback and look forward to hosting you again!

10/10 Excellent

Sabrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Abby Front Desk Supervisor on Jan 17, 2024
Dear Sabrina, Thank you so much for staying with us and the wonderful feedback! It was a pleasure to host your stay, we hope to see you again soon.

8/10 Good

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leneece Mays- Guest Services Manager on Jan 15, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Mark C Hicks

Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Jan 31, 2024
Thank you for staying with us and we appreciate your feedback! We look forward to seeing you again!

10/10 Excellent

konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Jan 1, 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Doricha

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Convenient from major highways and love that it's very pet friendly - with no extra fees!
Stayed 1 night in Dec 2023
Response from Abby Front Desk Supervisor on Dec 28, 2023
Dear, Doricha, Thank you so much for the excellent feedback! We hope to see you and your pets again soon. Thank you so much for staying with us.

6/10 Okay

Jessie

Stayed 3 nights in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Only place in Jacksonville open for dinner on Christmas night. Noel was the only waitress working on Christmas night did a great job working alone waiting on a ton of tables.
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback and are happy to hear you enjoyed your stay. Come see us again soon!

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and friendly staff. Nice rooms and very clean.
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 26, 2023
Thank you for staying with us! We are delighted to hear you enjoyed your stay. Come see us again!

8/10 Good

Tally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 26, 2023
Thank you for staying with us! We are happy to hear that you enjoyed your stay. Come back and see us again.

10/10 Excellent

Genetha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip traveling with 2 dogs. The hotel staff is very welcoming. Quiet and clean. Close to shopping and dining.
Stayed 1 night in Dec 2023
Response from Abby Front Desk Supervisor on Dec 25, 2023
Dear Genetha, Thank you so much for the wonderful feedback and warm comments regarding our staff and property. It was a pleasure to host your stay, we hope to see you again soon!

6/10 Okay

Taraneh

Traveled with family
Liked: Cleanliness
Nice hotel but some issues
Friendly front desk. Beautiful decor for XMAS. Nice shampoo and body wash for guests. Bed not comfortable. Paper thin walls. I was up all night with people talking and walking to and from elevator. Make sure you aren’t ext to elevator. Someone’s alarm went off constant next door from their phone from 5 am to 9 am. The curtains don’t shut all the way so sun came in super early.
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 25, 2023
Thank you for taking the time review your recent stay at The Sheraton Jacksonville Hotel. Your feedback is sincerely appreciated and provides our team with a tool to improve our level of service.We take each survey we receive very seriously, and your feedback provides me an opportunity to review areas of service that may not be delivering as per our standards of excellence. I look forward to reviewing your comments with our leadership team and using them as a teaching opportunity with our associates to ensure future similar situations do not occur. The maintenance will rectify the curtain issue. Thank you again for your assistance as we strive to exceed expectations for all guests at The Sheraton Jacksonville Hotel.

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 25, 2023
Thank you for staying with us. We are happy to hear that you enjoyed your stay. Come see us again!

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 25, 2023
Thank you for staying with us.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 25, 2023
Thank you for staying with us! We are happy to hear that you enjoyed your stay with us. Come see us again!

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in a good area plenty of restaurants and other things easily accessible. Clean room and bathroom, comfy bed,
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 25, 2023
Thank you for staying with us! We are delighted to hear that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 25, 2023
Thank you for staying with us! We are ecstatic to hear that you enjoyed your stay and look forward to hosting you again.

10/10 Excellent

jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant service, clean room, nice stay
Stayed 1 night in Dec 2023
Response from Leneece Mays- Guest Services Manager on Dec 19, 2023
Thank you for feedback! We are delighted to hear you enjoyed your stay and look forward to seeing you again.

4/10 Poor

Diana

Stayed 5 nights in Nov 2023
Response from Abby Front Desk Supervisor on Dec 28, 2023
Dear Diana, We appreciate your feedback and apologize that you had a poor experience. We take each survey we receive very seriously, and your feedback provides us an opportunity to review areas of service that may not be delivering as per our standards of excellence. Our hope is that all of our guest here have a pleasant and comfortable stay and we are very sorry that was not your experience. We hope if your travels ever bring you back to Jacksonville, you give us a chance to deliver the guest service satisfaction we strive to deliver here.

6/10 Okay

stephanie

Stayed 2 nights in Dec 2023
Response from Abby Front Desk Supervisor on Dec 7, 2023
Dear Stephanie, We appreciate your feedback and apologize that you had a poor experience. Our hope is that all of our guest here have a pleasant and comfortable stay and we are very sorry that was not your experience. We hope if your travels ever bring you back to Jacksonville, you give us a chance to deliver the guest service satisfaction we strive to deliver.

10/10 Excellent

Ronald, Sunny Isles Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stays are always pleasant.
Stayed 2 nights in Oct 2023
Response from Abby Front Desk Supervisor on Dec 7, 2023
Dear Ronald, Thank you so much for always staying with us. We appreciate your wonderful feedback! We hope to see you again soon.

10/10 Excellent

Tiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Leneece Mays- Guest Services Manager on Dec 6, 2023
Thank you for staying with us. We are delighted to know you enjoyed your stay!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Dec 6, 2023
Thank you for staying with us! We are happy know you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Stay
Really nice overnight stay. Convenient to St. John's Town Center. Room was clean and comfortable. Staff was very friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Dec 6, 2023
Thank you for your feedback! We are ecstatic to know you enjoyed your stay and look forward to hosting you in the future.

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, not so good service
A comfortable bed and a great shower can make or break a hotel for me. The bed itself was comfortable, but the pillows were not. We had arrived after 10 pm and once we got settled in the room, and ready to go to bed, I noticed the pillows were very flat. I like a much firmer pillow, so I called the front desk at about 10:30 and asked for replacement pillows. By 11:00 the pillows had not arrived. I was waiting around for them so I could go to bed. I called the desk again and told them to never mind so I could go to bed. The walls are very thin and we heard the people next door to us until late at night just talking. The next morning when we went to the Continental breakfast at 9 am, we waited to be seated and finally asked the front desk if we were supposed to seat ourselves after not seeing any wait staff. Most of the food offerings were empty with no refills in sight. It took a while for a server to come and get our drink order. It was Thanksgiving morning, so possibly they were short-staffed because of the holiday. The food they served was not that great and my husband could not even drink the coffee it was so bad. We ended up going to Dunkin's. At checkout when I told the front desk clerk about the pillow situation, he offered to give me bonus points on my Marriot Bonvoy account, which I thanked him for. I've yet to see those "bonus points". The good parts of the hotel is that it is located in a great location, and the shower was pretty good. I liked that it had shampoo/b
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Dec 2, 2023
Thank you for taking the time to provide feedback regarding your recent stay. Your feedback is sincerely appreciated and provides our team with a tool to improve our level of service. We take each survey we receive very seriously, and your feedback provides me an opportunity to review areas of service that may not be delivering as per our standards of excellence. I look forward to reviewing your comments with our leadership team and using them as a teaching opportunity with our associates to ensure future similar situations do not occur. Again, thank you for your time and consideration.

10/10 Excellent

Brenda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2023
Response from Leneece Mays- Guest Services Manager on Dec 4, 2023
Thank you for staying with us. We are happy to hear you enjoyed your stay with us and look forward to hosting you again!

10/10 Excellent

Quayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that the hotel wasn’t away from a lot of things , it was in distant to shopping centers and the town center. The only thing I didn’t miss was in my opinion the room had a funny smell when I first walked in , but it could’ve been because my room was next to the smoke coming off the building. Other than that I rate it 10/10 would definitely recommend to others.
Stayed 1 night in Nov 2023
Response from Abby Front Desk Supervisor on Nov 29, 2023
Dear Quayla, We appreciate your honest feedback and business, thank you so much for staying with us. We hope you will stay with us again in the future.

6/10 Okay

Gilbert

Traveled with partner
Liked: Staff & service
Good area
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 29, 2023
Thank you for your feedback and for staying with us.

10/10 Excellent

MADAY

Staff was great. Just need bathroom cleaning and upgrade a bit.
Stayed 2 nights in Nov 2023
Response from Leneece Mays- Guest Services Manager on Dec 4, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ernesto

Stayed 3 nights in Nov 2023
Response from Leneece Mays- Guest Services Manager on Dec 16, 2023
We are delighted to hear you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Jess B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 29, 2023
Thank you for your feedback! We are happy to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & modern rooms. The beds were comfortable as well. No complaints.
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 25, 2023
Thank you for your feedback! We are delighted to hear you enjoyed your stay. We look forward to hosting you in the near future.

10/10 Excellent

Charlyne, Tallahassee

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Close to major interstates. Professional and courteous staff. Nice, clean rooms. Dogs stay free. You can't lose.
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 24, 2023
Thank you for your feedback. We are excited to hear you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Bruce

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. The room was clean and in good condition. Plus, the staff was friendly and helpful. They are very receptive to having a dog in the room, and there was no extra cost or deposit required!
Stayed 2 nights in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 24, 2023
Thank you for your feedback. We are ecstatic to hear you enjoyed your stay and look forward to hosting you in the future!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Nov 2023
Response from Abby Front Desk Supervisor on Nov 23, 2023
Dear Carolyn, Thank you so much! We really appreciate your excellent feedback and are so happy we were able to exceed your expectations during your stay. We hope you will stay with us again in the future.

10/10 Excellent

Jarrod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Abby Front Desk Supervisor on Nov 23, 2023
Dear Jarrod, Thank you so much for your excellent feedback regarding your stay! It was absolutely a pleasure to host you as our guest, and we hope to see you again soon.

8/10 Good

Roderick

Stayed 2 nights in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 22, 2023
Thank you for feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Vitomir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s comfortable hotels, maybe we comings one more time.
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 19, 2023
Thank you for your feedback! We happy to hear you enjoyed your stay and we hope to host you again in the future.

10/10 Excellent

Ronald R

Liked: Cleanliness, staff & service, property conditions & facilities
Nice atmosphere and clean hotel
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 18, 2023
Thank you for your feedback! We are excited to hear you enjoyed your stay and we look forward to hosting you again!

6/10 Okay

Janet

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 20, 2023
Thank you for taking the time to complete a review regarding your recent stay at The Sheraton Jacksonville. We take each survey we receive very seriously, and your feedback provides me an opportunity to review areas of service that may not be delivering as per our standards of excellence. Please contact the Guest Service Manager directly to discuss concerns with during your stay. I look forward to reviewing your feedback with our hotel team and using them as a teaching opportunity with our associates to ensure future similar situations do not occur.Thank you again for your assistance as we strive to exceed expectations for all guests at The Sheraton Jacksonville.

10/10 Excellent

gail

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Sheraton was smartly appointed and easily accessible to highways as we were heading to Southwest Florida ( and this was an important reason why we chose this hotel) . Our room was comfy - upscale bed and terrific shower. Breakfast was adequate - simple and satisfying .
Stayed 1 night in Nov 2023
Response from Leneece Mays- Guest Services Manager on Nov 14, 2023
Thank you for your feedback! We are ecstatic to hear you enjoyed your stay. Thank you for choosing the Sheraton Jacksonville for your stay and we look forward to hosting in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Abby Front Desk Supervisor on Nov 6, 2023
Thank you so much for your wonderful feedback.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed 😊
Stayed 1 night in Nov 2023
Response from Abby Front Desk Supervisor on Nov 6, 2023
Dear Terry, Thank you so much! We really appreciate your excellent feedback and are so happy we were able to exceed your expectations during your stay. We hope you will stay with us again in the future.