Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
48% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Very close to Gillette Stadium with an awesome bar

Posted Nov 19, 2016
The hotel overall was good. The room cleanliness was not very good. The headboards were covered in hand prints and there was old food in the fridge. The lamps, clock and microwave were not pluged in. One lamp was no where near an outlet and had to be moved. There was not a do not disturb sign and we got maid service when we didnt want it.
Comment from Hotel Management
Nov 22, 2016 by Guest Relations Manager, Hotel Management
Dear Amy, Thanks so much for sharing your feedback and for letting us know that you had a good experience following your visit here in our hotel. Your comment on the condition of clean, the headboard, and the status of refrigerator in the guest room you stayed in will be forwarded to our management team for evaluation, we appreciate forthright feedback from our guests as it help us identify aspect we need to improve so we can serve our guests better. Kind regards.
3 out of 5
by A verified traveler from US

mildew

Posted Nov 3, 2016
the motel was ok but the remideling was terrible the shower head was rusty and the toilet was extremely small there was mildew in the room around the shower and toilet. if the could clean the mildew out and replace the kiddy toilet it would be fine.
Comment from Hotel Management
Nov 6, 2016 by Guest Relations Manager, Hotel Management
Dear Yolanda, Thank you for staying with us. I am sorry to hear that you were displeased with your stay at our hotel. Your review will be forwarded to our management team for corrective measure, I assure you that this is addressed accordingly. We hope to see you again soon. Kind regards.
3 out of 5
by A verified traveler from US

It was a place to sleep...

Posted Oct 25, 2016
Pros: The staff were very nice and attentive. The parking was good. Only one exit went both ways.
Cons: The smell was bad, covering up cigarette smoke with some awful other chemical . The smoke detectonic was ripped of of the ceiling and the wires were hanging out. The vent in the bathroom looked like it had never been cleaned as well as the mirrors on the closet doors. Some one had written on the mirrorand splashed some sticky stuff on it. The walls were dirty as well as the door frames. The micro wave had cigarette burns on it and the toilet did also. The toilet was loose and wobbly.
Location: Lake Pearl is best full, Gillette stadium is very close as is the casino.
Comment from Hotel Management
Nov 6, 2016 by Guest Relations Manager, Hotel Management
Dear Holly, Thanks so much for taking the time to share with us your assessment following your visit here at our hotel. I assure you that your review on the status of clean will be evaluated and addressed accordingly. Thank you for letting us know. Kind regards.
1 out of 5
by A verified traveler from a

Horrible experience

Posted Oct 16, 2016
We went there and omg it was disgusting The room so cold and we had to turn on the heat but as we were watching tv we smelled like something it's burning We got so scared the heat was burning th radiator and the smell of plastic was awful We opened the windows for some air and covered with sheets and here starts the worse The sheets were burned with cigarettes and smelled so bad it was disgusting The towels in the bedroom were stained No body should go there not even if it's free and to bad for us that we paid $80 We left th room before 9pm Could not stayed there one more minute
Comment from Hotel Management
Nov 7, 2016 by Guest Relations Manager, Hotel Management
Dear A, I am very sorry to hear that you were displeased with your stay hear at our hotel. Thank you for taking the time to share with us your review following your visit. We will do our best to make your next visit to make your a better experience. kind regards.
2 out of 5
by A verified traveler from Boston

No hot water

Posted Sep 22, 2016
Pros: The room was clean
Cons: It was chilly that night. When I walked into the room, the A/C was set at 60 and on high.
Location: Very close to Gillette Staduim
When I arrived after a long day at work, I wanted a shower. The water was ice cold. I called the front desk around 10pm, they said they were working on it and it would be back on shortly. I called around 11, was told it was working, that I just had to let it run because it takes a while for the pipes to warm up - I let it run 15 minutes - still cold. I called around 1am, the said they were going to turn it back on. I asked if they were going to turn it off again, they said no. It would have been nice if they had told me there was a problem when I checked in.
Comment from Hotel Management
Nov 22, 2016 by Guest Relations Manager, Hotel Management
Dear Greg, I sincerely apologize for the inconvenience you experienced. I forwarded your feedback to our management for reference and evaluation. Trust that this is addressed accordingly. Thank you for letting us know.
3 out of 5
by A verified traveler from תל אביב

Posted Sep 4, 2016 on Hotels
רחוק מהעיר
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear guest, Thank you for staying here with us and for giving us positive feedback score following your visit here at our hotel although you did not find our location convenient. We hope to see you again, nonetheless. תודה על שוהים כאן איתנו ועל שנתת לנו משוב חיובי ציון בא הביקור שלך כאן במלון שלנו למרות שאתה לא למצוא את המיקום שלנו נוח. אנו מקווים לראות אותך שוב, בכל זאת
1 out of 5
by A verified traveler from Cranston

Posted Sep 2, 2016 on Hotels
Non smoking king room that smelled of smoke. Old, run down furniture, bed and bathroom. Extremely dated for $355. A night!!!
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear guest, It is really sad that we failed to meet your satisfaction following your visit here a tour hotel. Your satisfaction is very important to us, I assure you that we will do our best to make your next visit a better experience. We hope to have the opportunity to serve you again soon.
4 out of 5
by Niclas from Sverige

Helt okey

Posted Aug 31, 2016 on Hotels
Skön säng frukosten va som vanligt bagel kaffe munkar... stannade bara en natt pga genomresa
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Niclas, We appreciate your review. It is our goal to provide our guests the best value experience and it is sad to hear that we failed to meet your satisfaction following your visit here a tour hotel. We will do our best to make your next visit a better experience. Have a great day! Vi uppskattar din recension. Det är vårt mål att ge våra gäster det bästa värdet erfarenhet och det är tråkigt att höra att vi misslyckats med att uppfylla din tillfredsställelse efter ditt besök här en turné hotell. Vi kommer att göra vårt bästa för att göra din nästa besök en bättre upplevelse. Ha en bra dag!
4 out of 5
by Esther

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
1 out of 5
by Jessica from La spezia

Proprio non ci siamo

Posted Aug 21, 2016 on Hotels
Mi dispiace dare una sola stella, ma all'arrivo nessuno presente alla reception,seguiamo le istruzioni per chiamare l'addetto ma riusciamo ad avere un contatto dopo oltre mezz'ora...il tipo veramente scazzato ci mette una vita a darci la camera,che si scopre già stata assegnata ad altre persone. Dopo altro tempo riusciamo ad avere un'altra camera che però non corrisponde a quella prenotata (non era con letto king). Poi la ciliegina sull torta: il water era sporco di pipì! la stanza era un pò decadente...lo spazio non mancava però... La colazione nella media. Purtroppo esperienza negativa.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Jessica, I am very sorry to hear that you were uncomfortable and our staff failed to to provide the services we are held to provide for our valued guests. Your feedback will be called to the attention of our team, I assure you that we will do our best to make your next visit a better experience. We hope to have the opportunity to serve you again soon. Sono molto dispiaciuto di sentire che si erano scomodi e il nostro personale riusciti a fornire i servizi che sono tenuti a fornire ai nostri ospiti valutati. Il tuo feedback sarà chiamato all'attenzione del nostro team, vi assicuro che faremo del nostro meglio per rendere la vostra prossima visita una migliore esperienza. Speriamo di avere l'opportunità di servire voi ancora presto.