Terrace/patio

Reviews of Holiday Inn Express Plymouth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Plymouth, an IHG Hotel
155 Samoset St, Plymouth, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 366 out of 897 reviews" "
Rating 8 - Good. 359 out of 897 reviews" "
Rating 6 - Okay. 114 out of 897 reviews" "
Rating 4 - Poor. 29 out of 897 reviews" "
Rating 2 - Terrible. 29 out of 897 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at hotels often. I found this Holiday Inn Express to be one of the best. Beyond clean (looked new) Staff wonderful. Pool area clean and nice (I did go in). Comp breakfast complete, and well prepared. I would stay at this location any time I'm in the area.
Stayed 1 night in Mar 2024
Response from Sally Patel on Mar 22, 2024
Dear Matt,Thank you for choosing to stay at Holiday Inn Express Plymouth and for taking the time to share your positive feedback with us. We are delighted to hear that your recent experience exceeded your expectations.Ensuring a clean and comfortable environment for our guests is a top priority for us, and we are thrilled that you found our facilities to be immaculate. Our team works diligently to maintain high standards of cleanliness and hospitality, and we are pleased to hear that their efforts contributed to your enjoyable stay.It's wonderful to know that you found our complimentary breakfast to be satisfying and well-prepared. We strive to offer a variety of options to cater to different preferences, and we're glad that you found our offerings to your liking.We greatly appreciate your kind words regarding our staff. Providing exceptional service is at the core of what we do, and we will be sure to pass along your compliments to our team members. Your satisfaction is our ultimate reward, and we are grateful for the opportunity to have served you.We look forward to welcoming you back to Holiday Inn Express Plymouth whenever your travels bring you to the area. Please do not hesitate to reach out if there is anything more we can assist you with in the future.Warm regards,ManagerHoliday Inn Express Plymouth

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good. Pleasantly surprised.
Stayed 1 night in Mar 2024
Response from Sally Patel on Mar 22, 2024
Dear William,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Plymouth. We are delighted to hear that you enjoyed our breakfast offerings and that we were able to pleasantly surprise you.Our team strives to provide exceptional service and amenities to ensure our guests have a comfortable and enjoyable experience. Your positive comments serve as encouragement for us to continue delivering the high standard of hospitality that we are known for.We hope to have the opportunity to welcome you back on your next visit to Plymouth.Warm regards,Holiday Inn Express Plymouth

6/10 Okay

Edgar

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Andria

Stayed 1 night in Feb 2024
Response from Sally Patel on Mar 22, 2024
Dear Andria,Thank you for taking the time to share your experience at Holiday Inn Express Plymouth. We are delighted to receive your 5-star rating and to know that you enjoyed your stay with us.Ensuring our guests' comfort and satisfaction is our top priority, and we are thrilled to hear that we met your expectations. Your positive feedback motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you require any assistance with future reservations or have any special requests, please do not hesitate to contact us.Thank you once again for choosing Holiday Inn Express Plymouth. We look forward to serving you again soon.Warm regards,Hotel Management TeamHoliday Inn Express Plymouth

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service
Very cordial and warm check in. Pool, however, is excessively chlorinated and in disrepair. Bathing suit “bleached out”. Peeling paint on ceiling in bathroom. Otherwise great experience and value for the nightly rate.
Stayed 1 night in Feb 2024
Response from Sally Patel on Mar 6, 2024
Dear Susan,Thank you for choosing Holiday Inn Express Plymouth and for taking the time to share your feedback with us. We are delighted to hear that you found our check-in process cordial and warm.We sincerely apologize for the inconvenience you experienced regarding the pool conditions. Your feedback is crucial to us, and we will immediately address the chlorination levels and the maintenance issues you mentioned to ensure a more enjoyable experience for our guests.We appreciate your kind words regarding the overall experience and value we strive to offer. Our team is committed to providing exceptional service and comfortable accommodations for all our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and exceed your expectations during your next visit.Warm regards,General ManagerHoliday Inn Express Plymouth

10/10 Excellent

Linda

Stayed 2 nights in Feb 2024
Response from Sally Patel on Mar 22, 2024
Dear Linda,Thank you for taking the time to share your experience at Holiday Inn Express Plymouth. We are delighted to receive your 5-star rating and to know that you enjoyed your stay with us.Ensuring our guests' comfort and satisfaction is our top priority, and we are thrilled to hear that we met your expectations. Your positive feedback motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the near future. Should you require any assistance with future reservations or have any special requests, please do not hesitate to contact us.Thank you once again for choosing Holiday Inn Express Plymouth. We look forward to serving you again soon.Warm regards,Hotel Management TeamHoliday Inn Express Plymouth

10/10 Excellent

Victor J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean close to shopping and eating restaurant
Stayed 3 nights in Feb 2024
Response from Sally Patel on Mar 6, 2024
Dear Victor,Thank you for choosing to stay with us at Holiday Inn Express Plymouth and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be very clean and conveniently located near shopping and dining options.Maintaining a high standard of cleanliness is one of our top priorities, and we are glad to hear that our efforts have been noticed and appreciated by you. Additionally, our proximity to various shopping centers and restaurants is indeed advantageous for our guests looking to explore the area.We hope that you had a comfortable and enjoyable stay with us, and we look forward to welcoming you back for another memorable experience in the future.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sally Patel on Mar 6, 2024
Dear Jon,Thank you for taking the time to share your experience with us. We are delighted to hear that you had an enjoyable stay at Holiday Inn Express Plymouth.Your 5-star rating is truly appreciated and serves as motivation for our team to continue delivering exceptional service to all our guests. We strive to create a comfortable and welcoming environment for everyone who walks through our doors, and we are pleased to know that we met your expectations.Should your travels bring you back to Plymouth, we would be honored to welcome you again and provide you with another outstanding experience.Warm regards,Holiday Inn Express Plymouth

2/10 Terrible

Keyanni

Business traveler
Disliked: Amenities
There was a giant bug on my pillow when I walked in. Also there was no shower curtain. Too much creeps in the hallway by the room front door
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Not a great “neighborhood” but convenient as a stopover near the Highway.
Stayed 1 night in Jan 2024
Response from Sally Patel on Jan 28, 2024
Dear Jennifer,Thank you for choosing Holiday Inn Express Plymouth for your recent stopover, and for taking the time to share your feedback with us. We appreciate your perspective on our location.We understand that the surrounding neighborhood may not have met your expectations entirely. While our hotel strives to offer a convenient stopover for travelers, we also recognize the importance of ensuring our guests feel comfortable and secure during their stay.Your feedback helps us continually improve our services and facilities. We assure you that we take all comments seriously and will use them to enhance the experience we provide to our guests.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for an improved stay.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Wagner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I Always stay at this location, staff is alway great the place is always clean.
Stayed 1 night in Dec 2023
Response from Sally Patel on Jan 28, 2024
Dear Wagner,Thank you for choosing Holiday Inn Express Plymouth for your accommodations and for taking the time to share your feedback. We are delighted to hear that you are a returning guest and that you consistently find our staff to be great and our facilities clean.Ensuring a comfortable and welcoming environment for our guests is always our top priority, and we are thrilled that we have been able to meet your expectations during your stays with us.We greatly appreciate your loyalty and look forward to welcoming you back to Holiday Inn Express Plymouth for many more enjoyable stays in the future.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from sally patel on Jan 4, 2024
Dear Debra,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your stay at Holiday Inn Express Plymouth.Our team strives to provide exceptional service and create a comfortable environment for our guests, and we're thrilled to know that we met your expectations. Your positive comments serve as a great encouragement for our staff, and we appreciate your kind words.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future. If there's anything specific that made your stay memorable, or if you have any suggestions for improvement, please feel free to share them with us. Your input is valuable as we continuously aim to enhance the guest experience.Thank you once again for choosing to stay with us. We hope to have the pleasure of hosting you again soon.Best Regards,Holiday Inn Express Plymouth

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and breakfast included was very good!!
Stayed 1 night in Dec 2023
Response from sally patel on Jan 4, 2024
Dear Mark,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay at Holiday Inn Express Plymouth and found our location to be convenient. It's great to know that you also appreciated the breakfast options included in your stay.Our team strives to provide excellent service and ensure that our guests have a comfortable and enjoyable experience. Your kind words serve as encouragement and validation for our efforts.We look forward to the opportunity to welcome you back on your next visit to Plymouth. If there is anything specific you would like to share about your stay or if there are ways we can further enhance your experience in the future, please feel free to reach out.Thank you again for choosing Holiday Inn Express Plymouth.Best Regards,Holiday Inn Express Plymouth

8/10 Good

Christopher J

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, breakfast was good, however they weren't quite as pet friendly as expedia lead me to believe they were. They have restrictions on dog size, and fortunately they had a pet friendly room, apparantly they didn't even know I wanted a p.f. room, which I suppose could be expedias fault, as well. The hotel was supposed to have roll away beds available, which was a main factor in my choosing, but when we asked for one, they didn't have any available, so one of our party opted to sleep on the floor. The room was pretty clean, but definitley had an odor of "pet friendliness."
Stayed 1 night in Dec 2023
Response from sally patel on Dec 31, 2023
Dear Christopher,Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about our friendly staff and the quality of our breakfast. We understand the importance of a seamless experience when traveling with pets, and we regret any inconvenience you may have encountered.Regarding the pet-friendly accommodations, we apologize for any confusion caused by the information provided by Expedia. We strive to maintain clear communication with our guests and will address this matter to ensure that future guests are well-informed about our pet policies.We are sorry to hear about the inconvenience with the rollaway bed. Your comfort is our priority, and we sincerely apologize for any disruption to your stay. We will review our inventory and procedures to prevent such occurrences in the future.Please be assured that we take cleanliness seriously, and we appreciate your understanding of any lingering pet-friendly odors. Your feedback helps us improve, and we will take steps to address this issue promptly.We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Holiday Inn Express Plymouth

8/10 Good

betty

Stayed 1 night in Dec 2023
Response from sally patel on Dec 31, 2023
Dear Betty,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a good stay at Holiday Inn Express Plymouth. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your valuable input and look forward to welcoming you back to our hotel in the future.Warm regards,Holiday Inn Express Plymouth

8/10 Good

Dana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sally patel on Dec 31, 2023
Dear Dana,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a good stay at Holiday Inn Express Plymouth. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your valuable input and look forward to welcoming you back to our hotel in the future.Warm regards,Holiday Inn Express Plymouth

8/10 Good

Dana

Stayed 1 night in Dec 2023
Response from sally patel on Dec 31, 2023
Dear Dana,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a good stay at Holiday Inn Express Plymouth. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your valuable input and look forward to welcoming you back to our hotel in the future.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Alondra

Stayed 1 night in Dec 2023
Response from sally patel on Dec 31, 2023
Dear Alondra,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a good stay at Holiday Inn Express Plymouth. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your valuable input and look forward to welcoming you back to our hotel in the future.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Pauline

Traveled with group
We loved our stay at the hotel, the beds were comfy, sheets so crispy, staff so lovely, everywhere was spotless and a very delicious and healthy offerings for breakfast. Will definitely return to this place..
Stayed 1 night in Dec 2023
Response from sally patel on Dec 10, 2023
Dear Pauline,Thank you so much for taking the time to share your delightful feedback with us! We are thrilled to hear that you loved your stay at Holiday Inn Express Plymouth.It's wonderful to know that you found our beds comfy and enjoyed the crisp sheets. Our team takes great pride in maintaining a high standard of cleanliness, and we're pleased to hear that everywhere was spotless during your visit.We appreciate your kind words about our staff. Providing excellent service and creating a welcoming atmosphere for our guests is always our top priority.It's fantastic that you enjoyed the delicious and healthy offerings at breakfast. We strive to provide a variety of options to cater to different preferences, and we're delighted that you found the choices to your liking.We look forward to welcoming you back on your next visit to Plymouth. If there's anything specific you'd like for your next stay, please feel free to let us know. Thank you again for choosing Holiday Inn Express Plymouth!Warm regards,Holiday Inn Express Plymouth

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is very rude and the elevator is dangerous. Would not recommend this HORRIBLE place to anyone.
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Amenities
The young lady at front desk Sunday morning was very accommodating and nice!
Stayed 2 nights in Nov 2023
Response from sally patel on Dec 2, 2023
Dear Patricia,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our team member at the front desk, especially the young lady on Sunday morning, left such a positive impression on you. Providing exceptional service and a welcoming atmosphere is our top priority, and it's always rewarding to receive such positive feedback.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Holiday Inn Express Plymouth in the future. Safe travels, and thank you again for choosing to stay with us.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Holly

Stayed 1 night in Nov 2023
Response from sally patel on Dec 31, 2023
Dear Holly,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a good stay at Holiday Inn Express Plymouth. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your valuable input and look forward to welcoming you back to our hotel in the future.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet, breakfast was good for a quick bite, had a lot of things to choose from.
Stayed 2 nights in Nov 2023
Response from sally patel on Dec 2, 2023
Dear Neal,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Holiday Inn Express Plymouth.It is rewarding to know that our commitment to cleanliness and providing a quiet environment contributed to a positive experience for you. We understand the importance of a good breakfast to start the day, and we're pleased to hear that you found our offerings to be suitable for a quick bite with a variety of choices.Your kind words serve as encouragement to our team, and we appreciate your recognition of our efforts. We look forward to the opportunity to welcome you back on your next visit to Plymouth.Safe travels!Best regards Holiday Inn Express Plymouth

10/10 Excellent

Thongchinlian

Stayed 1 night in Nov 2023
Response from sally patel on Dec 31, 2023
Dear Thongchinlian,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a good stay at Holiday Inn Express Plymouth. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations.If you have any specific feedback or suggestions on how we can further enhance your future visits, please feel free to share. We appreciate your valuable input and look forward to welcoming you back to our hotel in the future.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from sally patel on Dec 2, 2023
Dear Michelle,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our Holiday Inn Express Plymouth to be very clean. Maintaining a high standard of cleanliness is one of our top priorities, and we appreciate your recognition of our efforts.Our team works hard to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that we succeeded in providing you with a clean and pleasant stay. Your positive comments motivate us to continue delivering exceptional service.We value your business and hope to have the pleasure of welcoming you back to our hotel in the future. We strive to enhance our guests' experiences, and your input is invaluable.Once again, thank you for choosing Holiday Inn Express Plymouth. We look forward to the opportunity to serve you again.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from sally patel on Nov 23, 2023
Dear James,Thank you for taking the time to share your feedback with us. We're pleased to hear that your recent stay at Holiday Inn Express Plymouth met your expectations and standards. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are delighted to know that we succeeded during your visit.Your positive comments are truly appreciated and serve as motivation for us to continue delivering excellent service. If there are any specific aspects of your stay that stood out to you or if there's anything we can do to enhance your future visits, please feel free to share your thoughts. We value your input and are always looking for ways to improve.Once again, thank you for choosing Holiday Inn Express Plymouth. We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and clean. Employees were all very nice.
Stayed 4 nights in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Patricia,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Plymouth. We are delighted to hear that you found our rooms to be nice and clean, and that our team members made a positive impression with their friendliness and service.At Holiday Inn Express, we strive to create a welcoming and comfortable environment for our guests, and your positive comments serve as a testament to our ongoing efforts. We appreciate your kind words, and we're thrilled that you enjoyed your experience with us.If you have any further comments or suggestions, please feel free to share them with us. We value your feedback as it helps us enhance the overall guest experience.Thank you for choosing Holiday Inn Express Plymouth, and we look forward to welcoming you back on your future visits.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that your recent stay at Holiday Inn Express Plymouth met your expectations and standards. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are delighted to know that we succeeded during your visit.Your positive comments are truly appreciated and serve as motivation for us to continue delivering excellent service. If there are any specific aspects of your stay that stood out to you or if there's anything we can do to enhance your future visits, please feel free to share your thoughts. We value your input and are always looking for ways to improve.Once again, thank you for choosing Holiday Inn Express Plymouth. We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Gwendalyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel.
Hotel was clean and quiet. Breakfast was good, kids enjoyed the swimming pool. Housekeeping came everyday which was nice.
Stayed 3 nights in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Gwendalyne,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Plymouth. We are delighted to hear that you found our hotel to be clean and quiet, and that you enjoyed our breakfast offerings. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a comfortable and welcoming environment.We're especially pleased to hear that the kids enjoyed our swimming pool. Providing a positive experience for the entire family is important to us, and we're glad we could contribute to your stay.Our dedicated housekeeping team takes pride in their work, and it's fantastic to learn that their efforts in maintaining a clean and tidy environment did not go unnoticed. We understand the importance of a well-kept room for our guests, and we're pleased to have met your expectations in this regard.Once again, thank you for choosing Holiday Inn Express Plymouth for your accommodation needs. We look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,Holiday Inn Express Plymouth

6/10 Okay

Minli

Traveled with family
Liked: Amenities
We had to check out a day early bcz we were allergic in the room for some reasons. Eyes were swelling and itchy, sneeze constantly. Please refund us the one day stay, thank you.
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN
Wonderfully clean
Stayed 1 night in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Thomas,Thank you for taking the time to share your experience at Holiday Inn Express Plymouth. We are delighted to hear that you found our hotel wonderfully clean. Maintaining a high standard of cleanliness is a top priority for us, and we appreciate your acknowledgment of our efforts.Our team works hard to ensure that every guest enjoys a comfortable and hygienic stay, and it's rewarding to know that we met your expectations in this regard. Your positive feedback motivates us to continue providing excellent service.We value your patronage and hope to have the pleasure of welcoming you back to Holiday Inn Express Plymouth in the future. If there's anything specific you enjoyed about the cleanliness or any other aspect of your stay, please feel free to share it with us. Your insights are invaluable as we strive to create memorable experiences for our guests.Thank you once again for choosing Holiday Inn Express Plymouth.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and modern.
Stayed 2 nights in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Ian,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your stay at Holiday Inn Express Plymouth to be convenient and modern. At Holiday Inn Express, we strive to provide a comfortable and contemporary experience for our guests, and we are pleased to know that we met your expectations. Our team works hard to ensure that our guests have everything they need for a pleasant stay, and it's always rewarding to receive positive feedback.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to share them with us. Thank you once again for choosing Holiday Inn Express Plymouth.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Yes great area
Stayed 1 night in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Nadia,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location to be great during your stay at Holiday Inn Express Plymouth. Providing a convenient and pleasant experience for our guests is always our top priority.We appreciate your positive comments and hope that you had a comfortable and enjoyable stay with us. If there is anything specific you would like to highlight or if you have any suggestions for improvement, please feel free to share. We value your input as it helps us enhance the overall guest experience.Once again, thank you for choosing Holiday Inn Express Plymouth. We look forward to welcoming you back in the future and providing you with another great stay.Best regards,Holiday Inn Express Plymouth

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Daniel,Thank you for taking the time to share your feedback with us. We're pleased to hear that your recent stay at Holiday Inn Express Plymouth met your expectations and standards. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are delighted to know that we succeeded during your visit.Your positive comments are truly appreciated and serve as motivation for us to continue delivering excellent service. If there are any specific aspects of your stay that stood out to you or if there's anything we can do to enhance your future visits, please feel free to share your thoughts. We value your input and are always looking for ways to improve.Once again, thank you for choosing Holiday Inn Express Plymouth. We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable.Warm regards,Holiday Inn Express Plymouth

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Jacqueline,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sally patel on Nov 23, 2023
Dear Evan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with very friendly staff
Stayed 2 nights in Oct 2023
Response from sally patel on Nov 23, 2023
Dear Brian,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

10/10 Excellent

Nida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from sally patel on Nov 23, 2023
Dear Nida,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was put away at 9:15 not happy about that
Stayed 1 night in Oct 2023
Response from sally patel on Dec 2, 2023
Dear Jeff,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Plymouth. We genuinely appreciate your input as it allows us to address areas where we can improve our services.We apologize for any inconvenience you experienced with the timing of our breakfast service. Our goal is to ensure all guests have a positive and comfortable experience, and it seems we fell short of that during your visit. Please be assured that we take your comments seriously, and we will be addressing this matter with our team to ensure that appropriate measures are taken to prevent this from happening in the future.We understand the importance of a satisfying breakfast experience, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved stay.We value your input and look forward to the possibility of hosting you again.Thank you for choosing Holiday Inn Express Plymouth.Sincerely,Holiday Inn Express Plymouth

10/10 Excellent

Shani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from sally patel on Nov 23, 2023
Dear Shani,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, off the highway, easy access to get to and from places.
Stayed 4 nights in Oct 2023
Response from divyesh on Oct 29, 2023
Dear Michael,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding your recent stay at the Holiday Inn Express Plymouth.We're delighted to hear that our hotel's convenient location off the highway and easy access to various destinations met your expectations. Providing a seamless and accessible experience for our guests is one of our top priorities, and we're pleased to know that we succeeded in this aspect during your stay.Your feedback is invaluable to us, as it helps us continually improve our services. If you have any further comments or suggestions, please do not hesitate to reach out. We hope to welcome you back to our hotel in the future and provide you with another exceptional stay.Thank you once again for choosing the Holiday Inn Express Plymouth.Warm regards,DivyeshGeneral ManagerHoliday Inn Express Plymouth

8/10 Good

Mary, Akron

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I was greeted by a very nice woman. Beds were good and we slept well. We did have lots of noise from the room above us.
Stayed 2 nights in Oct 2023
Response from divyesh on Oct 29, 2023
Dear Mary,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express Plymouth. We appreciate your kind words about our friendly staff and the comfort of our beds. We're delighted to hear that you had a good night's sleep.We are sorry to learn that you experienced noise from the room above you during your stay. We understand how important a peaceful night's rest is, and we apologize for any inconvenience this may have caused. Our team strives to ensure that all of our guests have a comfortable stay, and we will certainly address your concerns to see how we can improve in this area.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a quieter and more relaxing stay. If there is anything else you'd like to share or if you have any further questions or concerns, please do not hesitate to contact us directly.Thank you for choosing Holiday Inn Express Plymouth. We look forward to the opportunity to serve you again.Sincerely,Divyesh General ManagerHoliday Inn Express Plymouth

10/10 Excellent

Liz

Stayed 1 night in Oct 2023
Response from sally patel on Nov 23, 2023
Dear Liz,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuz
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from sally patel on Nov 23, 2023
Dear Kathleen,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Holiday Inn Express Plymouth met your standards. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.If you have any specific comments or suggestions on how we can further enhance your future stays, please feel free to share them with us. Your input is valuable, and we appreciate the opportunity to continually improve our services.We look forward to welcoming you back to Holiday Inn Express Plymouth in the future.Best regards,Holiday Inn Express Plymouth

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location from Plymouth Plantation and the town of Plymouth as well great dining. Had a great stay.
Stayed 1 night in Oct 2023
Response from divyesh on Oct 29, 2023
Dear Stephanie,Thank you for taking the time to share your feedback following your recent stay at Holiday Inn Express Plymouth. We are delighted to hear that you had a great stay and that our hotel's location was convenient for your visit to Plymouth Plantation and the town of Plymouth. It's wonderful to know that you enjoyed our proximity to great dining options as well. We strive to provide our guests with a comfortable and convenient experience, and your positive comments validate our efforts.We truly appreciate your kind words and your recommendation, and we hope to have the pleasure of welcoming you back in the near future. If there is anything else we can do to enhance your future visits, please do not hesitate to reach out to us.Thank you for choosing Holiday Inn Express Plymouth. Safe travels!Warm regards,Holiday Inn Express Plymouth

8/10 Good

Marilyn

Stayed 3 nights in Sep 2023
Response from divyesh on Oct 29, 2023
Dear Marilyn,Thank you for taking the time to share your feedback regarding your recent stay at our Holiday Inn Express Plymouth. We appreciate and value your input as it helps us to continuously improve our services.Thank you once again for choosing Holiday Inn Express Plymouth, and please feel free to reach out to us if you have any further comments or suggestions. Your satisfaction is our priority.Sincerely,DivyeshGeneral ManagerHoliday Inn Express Plymouth

8/10 Good

Donna

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from sally patel on Oct 29, 2023
Dear Donna,Thank you for taking the time to share your feedback regarding your recent stay at our Holiday Inn Express Plymouth. We appreciate and value your input as it helps us to continuously improve our services.Thank you once again for choosing Holiday Inn Express Plymouth, and please feel free to reach out to us if you have any further comments or suggestions. Your satisfaction is our priority.Sincerely,DivyeshGeneral ManagerHoliday Inn Express Plymouth

6/10 Okay

Tyler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from sally patel on Oct 29, 2023
Dear Tyler,Thank you for taking the time to share your feedback regarding your recent stay at our Holiday Inn Express Plymouth. We appreciate and value your input as it helps us to continuously improve our services.Thank you once again for choosing Holiday Inn Express Plymouth, and please feel free to reach out to us if you have any further comments or suggestions. Your satisfaction is our priority.Sincerely,SallyGeneral ManagerHoliday Inn Express Plymouth

10/10 Excellent

Ruth Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Sep 2023
Response from sally patel on Oct 29, 2023
Dear Ruth Ann,Thank you for taking the time to share your review of your recent stay at Holiday Inn Express Plymouth. We appreciate your feedback, and we are delighted to hear that you found your stay with us to be "nice and quiet."Creating a peaceful and comfortable environment for our guests is one of our top priorities, and we are pleased to know that we succeeded in providing you with a peaceful and enjoyable experience during your time with us.If you have any further comments or suggestions that could help us enhance your future visits, please do not hesitate to share them. Your input is valuable to us, and we use it to continually improve our services.Once again, we would like to express our gratitude for choosing to stay with us at Holiday Inn Express Plymouth. We look forward to welcoming you back in the future and ensuring that your next visit is just as pleasant as this one.Warm regards,SallyGeneral ManagerHoliday Inn Express Plymouth