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Reviews of Fairfield Inn & Suites by Marriott New Bedford

2.5 out of 5
Fairfield Inn & Suites by Marriott New Bedford
185 Macarthur Drive, New Bedford, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 353 out of 641 reviews" "
Rating 8 - Good. 205 out of 641 reviews" "
Rating 6 - Okay. 50 out of 641 reviews" "
Rating 4 - Poor. 23 out of 641 reviews" "
Rating 2 - Terrible. 10 out of 641 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Erin

Traveled with family and small children, Traveled with family
Liked: Amenities
I had two rooms booked for my family to stay for my wedding. One of the rooms absolutely reeked like cigarette smoke. The guy at the front desk told me to focus on my wedding and that i wont even remember the smell when all is said and done...I didn't appreciate that answer because if I am paying for a room, it shouldn't smell like smoke that I did not smoke. They bombed the room and it was a little better. I work in customer service, it shouldve been moved or upgraded.
Stayed 1 night in Apr 2024
Response from Jen on Apr 17, 2024
Hello Erin,Thank you so much for your feedback, I am truly sorry for the inconvenience we may have caused you during your stay. I will be communicating with the team to ensure we take appropriate actions during an incident like this to better assist our guest. Again, I apologize, and I hope you choose to stay with us the next time your travels bring you to the area.

10/10 Excellent

Ishsha Noemy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great the only complaint I have is that they don’t have ev charging stations.
Stayed 1 night in Apr 2024
Response from Jen on Apr 17, 2024
Hello Ishsha,Thank you so much for your feedback. Glad to hear you had a great stay! I will be sure to mention your suggestion in our next meeting Have a great day!

10/10 Excellent

Polly

Liked: Property conditions & facilities
That is a good hotel close to every thing
Stayed 1 night in Apr 2024
Response from Jen on Apr 17, 2024
Hello Polly,Thank you so much for your review. Glad to hear you enjoyed your stay with us! Hope to see you again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mich on Apr 2, 2024
Dear JoseWe cannot wait for you to come back to have another great experience with us.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mich on Mar 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Griselle

Stayed 2 nights in Mar 2024
Response from Mich on Apr 2, 2024
Dear GriselleThank you for your review. It is always a pleasure to hear our guest had a great experience.We look forward to seeing you again.

10/10 Excellent

Paula

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Nice property
Stayed 1 night in Jan 2024
Response from Mich on Jan 31, 2024
Thank you for taking the time to let us know about your experience with us. We look forward to seeing you again.

4/10 Poor

matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Mich on Jan 30, 2024
Dear Matt Thank you for taking the time out of your day to let us know about your experience with. If you have the time please give us more detail about your stay

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Mich on Jan 30, 2024
Thank you for taking the time to let us know about your experience with us. We look forward to seeing you again soon

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mcih on Feb 25, 2024
Hi Jennifer Thank you for taking the time to let us know about your experience with us. We hope to see you again soon

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mcih on Jan 30, 2024
Thank you for taking the time to let us know about your experience. If you have more time can you please us more fed back about your stay? We look forward to seeing you again soon

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Ferry to Marthas Vinyard, restaurants and coffee shops. Great indoor pool and free breakfast. I would stay here again!
Stayed 1 night in Dec 2023
Response from Mich on Feb 5, 2024
Hi AliciaIt is always great to hear that our guest had an amazing stay. We look forward to seeing you again soon

10/10 Excellent

Donald Arthur

Stayed 3 nights in Dec 2023
Response from Mich on Feb 5, 2024
Dear Donald Our staff are all happy to hear that you had a great stay. We look forward to seeing you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room nice, comfortable. Good location. Just a lot of noise due to traffic
Stayed 1 night in Dec 2023
Response from Jazzy on Dec 22, 2023
Thank you hope you enjoyed the downtown location.

10/10 Excellent

Lee, ROCKPORT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jazzy on Dec 22, 2023
Thank you!

10/10 Excellent

IL SEOK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jazzy on Dec 20, 2023
Thank you!

10/10 Excellent

SAMUEL, Glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the first interaction, the treatment from the staff was exceptional. They make you feel like a 5 star hotel. Place was cery clean and the breakfast on point. We most definitely will come back.
Stayed 3 nights in Dec 2023
Response from Jazzy on Dec 20, 2023
Thank you so much! We look forward to seeing you again!

10/10 Excellent

JOEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
ÑA
Stayed 1 night in Nov 2023
Response from Jazzmyn on Dec 4, 2023
Thank you!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for plenty of good, hot water, shower heads that spray properly, and an exceptionally clean room. It's all in the details.
Stayed 1 night in Nov 2023
Response from Jazzy on Dec 4, 2023
Thank you we hope to see you again!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby and breakfast area were no nicely decorated for fall and were very clean. The staff were helpful and friendly.
Stayed 4 nights in Nov 2023
Response from Mallory from Guest Services on Nov 27, 2023
Hello Nancy, we are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Ramon, Bronx

Front desk Staff was very professional and pleasant. I was pleased with the over all appearance of the rooms and property. Will definitely stay again
Stayed 1 night in Nov 2023
Response from Mallory from Guest Services on Nov 27, 2023
Hello Ramon, we are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Carlos, Marlborough

Stayed 1 night in Nov 2023
Response from Mallory Guest Services on Nov 27, 2023
Hello Carlos, we are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Verified traveler

Stayed 1 night in Nov 2023
Response from Mallory from Guest Servicves on Nov 27, 2023
Hello Justin, we are so happy to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Juan

Traveled with family
Liked: Amenities
La amabilidad y buen trato del personal encargado del registro
Stayed 1 night in Oct 2023
Response from Jazzy on Oct 30, 2023
Thankyou so much!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy check-in - clean hotel - nice breakfast - what was not to like - NOTHING! Would stay there again. Good people!
Stayed 1 night in Oct 2023
Response from Jazzy on Oct 25, 2023
Thankyou so much! We hope to see you again!

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Lia on Nov 8, 2023
Thank you!!

10/10 Excellent

john

Traveled with partner
Liked: Amenities
This property was centrally located so we could walk to different restaurants and to the Whaling museum. The staff was friendly and helpful.Weenjoyed our stay.
Stayed 1 night in Oct 2023
Response from Jazzy on Oct 16, 2023
Thankyou so much hope to see you again!

10/10 Excellent

Asdrubal

Stayed 3 nights in Oct 2023
Response from Lia on Nov 8, 2023
Thank you!!

10/10 Excellent

Pamela

Stayed 1 night in Oct 2023
Response from Jazzy on Nov 1, 2023
Thankyou so much!

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is welcoming and friendly
Stayed 1 night in Oct 2023
Response from Jazzy on Oct 11, 2023
Thankyou so much hope to see you again!

10/10 Excellent

GREGORY

Stayed 1 night in Sep 2023
Response from Jazzy on Oct 11, 2023
Thankyou!

8/10 Good

susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
1 quick overnight. place was convenient and good value. two small things, no tissues in the bathroom, was corrected immediately. also, no bottled water in the room. breakfast included wass fine.
Stayed 1 night in Sep 2023
Response from Mich on Sep 22, 2023
Thank you for taking the time to let us know about your experience with us. Also, thank for bringing these issues to our attention. I will forward this to the leadership team. We hope to see you again soon

10/10 Excellent

Lisa, Killingworth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Easy parking
Stayed 1 night in Sep 2023
Response from K.Roussel on Sep 8, 2023
Hi Lisa, We are glad to see that you had a pleasant stay with us. Thank you for taking the time to do a review.

6/10 Okay

David

Stayed 2 nights in Sep 2023
Response from K.Roussel on Sep 8, 2023
Hello David,Thank you for taking the time to do a review. We appreciate it very much.

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield Hotel....New Bedford, MA
We had a very good experience...the room was clean and the people were friendly....
Stayed 1 night in Aug 2023
Response from Mich on Sep 4, 2023
Thank you for taking the time to let us know how your stay was. We look forward to seeing you again soon.

10/10 Excellent

Richard

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location! Easy walk to many restaurants, the whaling museum, and water front attractions.
Stayed 2 nights in Aug 2023
Response from na on Aug 22, 2023
Thank you for letting us know about your experience with usWe look forward to seeing you again soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from na on Aug 22, 2023
Thank you for taking the time to let us know about your experience with usWe look forward to seeing you again soon

10/10 Excellent

william

Stayed 1 night in Aug 2023
Response from Mich on Sep 4, 2023
Thank you for taking the time to let us know how your stay was. We look forward to seeing you again soon.

10/10 Excellent

Casey

Stayed 1 night in Aug 2023
Response from Mich on Aug 7, 2023
Thank you for taking the time to let us know about your stay with. We look forward to seeing you again.

10/10 Excellent

Emily

Stayed 1 night in Jul 2023
Response from Mich on Jul 31, 2023
Thank you for taking the time to let us know about your experience with us. We look forward to seeing you again

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 3 nights in Jul 2023
Response from Mallory from Guest Services on Jul 28, 2023
Thank you for your review! I will share this with our leadership team to celebrate! We hope to see you soon!

8/10 Good

Maria

Stayed 1 night in Jun 2023
Response from Mallory from Guest Services on Jul 28, 2023
Thank you for your review! Hope to see you soon!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very hospitable when others around me were rude
Stayed 1 night in Jun 2023
Response from Mallory from Guest Services on Jul 28, 2023
Thank you so much for the review! We are so happy to hear our staff made your stay more enjoyable! That is our number one priority. We hope to see you again soon!

10/10 Excellent

James

Stayed 2 nights in Jun 2023
Response from Mallory from Guest Services on Jul 28, 2023
Thank you for your review! We hope to see you soon!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mallory from Guest Services on Jul 28, 2023
Thank you so much for the review! We appreciate you! We hope to see you soon!

4/10 Poor

Lisa

Stayed 1 night in Jun 2023
Response from Mallory from Guest Services on Jul 28, 2023
Thank you for the review! We apologize for any inconveniences. We hope you'll consider staying with us again.

10/10 Excellent

ADELE

Stayed 1 night in May 2023

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness
Great spot. Friendly.
Stayed 1 night in May 2023
Response from Mich on May 15, 2023
Dear Erik ,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback.We hope to welcome you again soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, not to good area, but felt safe there. Would stay again
Stayed 1 night in May 2023
Response from Mich on May 15, 2023
Dear David ,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Vasco

Liked: Staff & service
Disappointed with the unhealthy room(s)
Stayed 2 nights in May 2023
Response from Mich on May 15, 2023
Dear Vasco,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.