Paid for a deluxe room and got a handicap room. Bathroom could be cleaner. Staff had no clue when asked questions. Walls were dirty and the rug was pulling apart from the wall enough that it was noticeable.no amenities. Terrible. The only good part is that it was in the complex that needed to be in.
Comment from Hotel Management
Aug 9, 2016 by Scott, Hotel Management
Dear Valued Guest,
We thank for choosing to stay with us during your recent time in Foxborough. We are happy our location served you well. However, we are disappointed to hear there were areas where you felt we fell short.
Your reservation did notate an accessible room was requested, and we do our best to fulfill each guest request. For that reason, you were in an accessible guest room.
We do appreciate your feedback, as we are always looking to improve and hope we have the opportunity to provide you with a 5-star experience in the future.
-Scott Williams, General Manager