Exterior

Reviews of Park Inn by Radisson Palace Southend-on-Sea

3 out of 5
Park Inn by Radisson Palace Southend-on-Sea
Church Road, Southend-on-Sea, England

Reviews

7.4

Good

Rating 10 - Excellent. 290 out of 1002 reviews" "
Rating 8 - Good. 341 out of 1002 reviews" "
Rating 6 - Okay. 190 out of 1002 reviews" "
Rating 4 - Poor. 107 out of 1002 reviews" "
Rating 2 - Terrible. 74 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kash

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024

4/10 Poor

Paul

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The heating is broken for the whole hotel, the bathroom extractor fan didnt work ,the TV didnt work properly, the corridor smelt of vomit, the room was cold, this is after they have moved us from the first room that they put us in that was worse. We asked for the room to be refreshed, that didnt happen apart from putting extra milk/coffees in. The carpet throughout hotel is stained, I feel sorry for the staff here...Radisson seem to have deserted this place
Stayed 2 nights in Mar 2024
Response from Callum on Mar 13, 2024
Dear Paul, Thank you for sharing your review with us, we are sincerely sorry to hear about the disappointing aspects of your stay as you have outlined.Your feedback is highly important to us, and will now be escalated to the relevant departments to action an immediate improvement. We hope to welcome you back on a better experience in the future. Kind regards, CallumFront Office

6/10 Okay

Jeff

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sadly the hotel is very tired. Our room was rather cold on arrival, however there 2 electric heaters than were neede yo be put on to make the room warm enough. The state of the carpets on our floor were awful full of unpleasant looking staines. However the staff were pleasant and helpfull Overpriced for the very poor condition of the hotel
Stayed 1 night in Dec 2023
Response from Callum on Dec 23, 2023
Dear Jeff, Thank you for your feedback of your stay with us. We are sincerely sorry to hear of the condition of the room you stayed in. Your comments are vital to helping improve our hotel, and these matters will be urgently escalated to our maintenance team to look into further. I hope we have the opportunity to exceed your expectations in the future.

10/10 Excellent

Graeme

Stayed 1 night in Oct 2023

4/10 Poor

Jacques

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It feels old and empty. A sad desert.
Stayed 1 night in Dec 2023
Response from Callum on Dec 16, 2023
Dear Jacques, Thank you for your review, we are sorry that your stay fell short of expectations and positivity on this occasion. We hope we have the opportunity to change your perspective, and welcome you back again.

8/10 Good

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The hotel was extremely dirty and very cold
Stayed 1 night in Dec 2023
Response from Callum on Dec 8, 2023
Dear Mark, Thank you for your review, we are very sorry that you had a less than pleasing stay with us on this occassion. I hope we have the opportunity to welcome you back on a better experience in the future.Kind regards,

4/10 Poor

Elizabeth

Business traveler, Traveled with pets
Disliked: Amenities, property conditions & facilities
The carpet in the rooms were old and stained asked for a room with balcony and door was locked shower had stains all needed up dating. Staff were friendly and helpful and close to car park and shops
Stayed 2 nights in Nov 2023
Response from Callum on Dec 3, 2023
Dear Elizabeth, Thank you for sharing your review with us. We apologise that the standard of your room on this occasion had not been of our usual levels.I hope we can welcome you back again in the future on a better experience.

6/10 Okay

Carl

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in a great position there's just a lack of parking
Stayed 1 night in Nov 2023
Response from Callum on Dec 3, 2023
Dear Carl, Thank you for your review, we are pleased you enjoyed your stay. We unfortunately do not have a car park at the hotel, we apologise for any inconvenience caused.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

SD

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location with nice view
The hotel is located in a prime location. Great view from the bars's balcony. The breakfast is worth to pay for. Although the room was clean, the carpet is very old therefore it has lots of marks and it doesnt look good. Also the bed is not the most comfortable nor the pillows. The system crushed, but the staff handled it very well. Overall, we had a good stay.
Stayed 3 nights in Oct 2023
Response from Callum on Oct 30, 2023
Dear SD, Thank you very much for taking the time to follow up your feedback with us following your stay. We are very pleased to read of your great stay, however we do apologise for the shortfalls and issues you had encountered. Unforuntately our systems went down during your stay, and we are sorry for any inconvenices caused.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Grace

Stayed 1 night in Oct 2023

6/10 Okay

Lynda

Traveled with group
Liked: Room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Barham

Stayed 3 nights in Oct 2023

10/10 Excellent

Rennie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is right on the sea. I was welcomed with a big warm smile and with some great suggestions. I beieve his name was Yanni(for Short). The room was BIG AND SPACIOUS but the bird poop on the deck was a concern. The fish n Chips in the hotel bar was the greatest. The first night we had a nice girl and she new how to serve. The next night Cody needed some more training on how to set a table but did help me count my change!!
Stayed 3 nights in Oct 2023
Response from Callum on Oct 30, 2023
Dear Rennie, Thank you very much for your review following your stay with us, we are delighted to read that you had a lovely experience with us. We apologise for the shortfall regarding the balcony and will ensure to address this matter. On behalf of all the team, we thank you for your business and look forward to welcoming you back soon.

2/10 Terrible

Rui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific stay
The hotel was horribly dirty Service was horrific Breakfast was so bad that we end up having to go somewhere else for breakfast Definitely not coming back and we advise everyone to avoid it
Stayed 1 night in Oct 2023
Response from Callum on Oct 30, 2023
Dear Rui, We are sorry to hear of your disappointing experience, especially at breakfast. We will endeavour to investigate this matter and ensure a similar situation does not reoccur. I hope we will have the opportunity to change your perspective of us and welcome you back in the future. Kind regards

10/10 Excellent

mariella

Stayed 1 night in Oct 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant from start to finish
Got a free upgrade on arrival brilliant customer service friendly and polite throughout
Stayed 1 night in Oct 2023
Response from Dorcas on Oct 8, 2023
Good Evening,Thank you dearly, for your comments regarding the service you experienced here at the Park Inn by Radisson Palace Southend-on-Sea, I look forward to welcoming you back.Kind Regards,Dorcas Front Office Agent.

10/10 Excellent

Usman

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean hotel and great location.
Stayed 1 night in Sep 2023
Response from Callum on Oct 2, 2023
Thank you for your positive feedback regarding our hotel and staff, I will ensure to escalate your comments.

6/10 Okay

Jason

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired.
The hotel clearly houses immigrants and as such there are children playing in corridors and the hotel feels more like a series of bedsits rather than rooms. The room was large but contained an equally large amount of stains on the carpets and furniture and the bed was tired Location is good but overall i would not stay again.
Stayed 1 night in Sep 2023
Response from Dorcas on Oct 8, 2023
Good Evening,Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Palace Southend-on-Sea. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.Kind Regards,Dorcas Front Office Agent.

8/10 Good

Cameron

Stayed 1 night in Sep 2023

2/10 Terrible

Victoria

Stayed 1 night in Sep 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Abdullah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom wasn’t great it smells bad
Stayed 1 night in Aug 2023
Response from Callum on Sep 4, 2023
Dear Abdullah, Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Palace Southend-on-Sea. Please accept our apologise that our services did not meet your expectations. We hope that we will have the opportunity again to try to change your perspective about our hotel where we will ensure you will have a stay which meets both your expectations and satisfactions.Kind regards,

8/10 Good

Carmen Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 3 nights in Aug 2023
Response from Callum on Sep 4, 2023
Dear Carmen, Thank you for your feedback, we are pleased that you enjoyed your stay and rated our services so highly. We hope to welcome you back again soon. Kind regards

6/10 Okay

Jordan

An average experience I was there for work purposes so it was fine
Stayed 3 nights in Aug 2023
Response from Callum on Dec 8, 2023
Dear Jordan, Thank you for your feedback, we are pleased that you enjoyed your stay with us.Kind regards

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Lara

Stayed 1 night in Aug 2023

6/10 Okay

Katie

Traveled with family
Disliked: Cleanliness
Very expensive for what we received. I booked 3 rooms in Feb for my mums 60th birthday and none of use were together by bookin so far in advanced and all together i expected all room to be together at £200 per night. Also on our floor there where familys that were all together as the were in and out of each others rooms and they were cooking strong smelling food so the whole hallway smelt of spices and onion. Also the restaurant was so expensive. Breakfast should be included within the price as im not sure what i paid nearly £600 for, for just 3 standard room. The veiw was lovely but i would of rather been informed that we wasnt going to be together as maybe i could of found another place that would accommodate this.
Stayed 1 night in Aug 2023
Response from Callum on Sep 4, 2023
Dear Katie, I’m terribly sorry to read from your review that you had a frustrating experience, I really wish we could have resolved this during your visit. Also, I would like to thank you for taking the time to communicate to us why our services did not meet your expectations. I have every desire to address your complaint and to share it with the relevant departments for further improvements and actions.Please accept my apologies for any trouble and inconvenience we have caused you. I really hope that we will have the opportunity again to try to change your perspective about our hotel where we will ensure you will have a stay which meets both your expectations and satisfactions.Kind regards

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Inn was exactly as described, loved how central to everything it is.
Stayed 1 night in Aug 2023
Response from Callum on Aug 20, 2023
Dear Linda, Thank you for taking the time to share your feedback from your visit to the Park Inn by Radisson Palace Southend-on-Sea. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the team at Park Inn by Radisson Palace Southend-on-Sea, I look forward to welcoming you back.

10/10 Excellent

Hayley

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wouldn't stay anywhere else
Absolutely love staying here. My daughter and myself always stay here as a little break due to the stunning views, great size room and the very helpful friendly staff. We will be back next year xx
Stayed 2 nights in Aug 2023
Response from Callum on Aug 12, 2023
Dear Hayley, Thank you for your review of your stay. We are delighted to read that you enjoyed your experience with us once again and had a great time. It was our pleasure to welcome you back, and we hope to see you again soon.

8/10 Good

William

Traveled with group
Liked: Amenities, property conditions & facilities
Nice view good location very over priced food options very bad pillows need a better choice air condition was not very good bathroom needs modernising .
Stayed 1 night in Aug 2023
Response from Callum on Aug 12, 2023
Dear William, Thank you for sharing your review with us. I am very sorry for the issues in which you had faced in your room and for the inconvenience caused. I will ensure to raise this issue with our team to arrange immediate action.

10/10 Excellent

Vincent

Stayed 1 night in Aug 2023

4/10 Poor

Kay

Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend off work
Not so good Room sooo stuffy No air. Pillows bad Duvet not clean. Sink disposal was dirty Disappointing experience for such a good name. Staff were pleasant & helpful but I didn’t want to keep complaining so didn’t say anything & didn’t get our discount
Stayed 2 nights in Aug 2023
Response from Callum on Aug 13, 2023
Dear Kay, Thank you for sharing your review with us. We are sincerely sorry for your disappointing experience this time, and for any inconvenices caused. We will ensure to review the condition of your room with our team and look into appropriate action

2/10 Terrible

Mandy

Stayed 1 night in Aug 2023

8/10 Good

Margaret

Traveled with family
Liked: Staff & service
It was an interesting stay because there were pros & cons. Pros: location, ocean view room, a/c, spacious room Cons: smell in foyer and corridors (most likely being a pet friendly hotel), water pressure in shower was terrible, old/stained carpets in rooms
Stayed 1 night in Jul 2023
Response from Callum on Aug 5, 2023
Dear Margaret, Thank you for your message. We are sorry about some of the inconveniences you faced during your stay. I hope we can welcome you back again and pleasingly surprise you next time.

8/10 Good

Eric

Stayed 1 night in Jul 2023

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Darren Paul

Business traveler
Disliked: Property conditions & facilities
Old out dated , balcony covered in pigeon excrement, toilet cistern constantly flowing seemed to be full of immigrant refugees
Stayed 2 nights in Jul 2023
Response from Callum on Jul 20, 2023
Dear Darren, Thank you for your much appreciated feedback, we are sincerely sorry to hear about these shortfalls as you have specified. I will ensure to look into all of these concerns with our team and resolve promptly.

2/10 Terrible

Alex

Stayed 1 night in Jun 2023

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
My stay was for one night only, and that wasn’t short enough. The hotel is scruffy and dirty, and I won’t be back.
Stayed 1 night in Jun 2023
Response from Callum on Jun 19, 2023
Dear Steven,We are sorry to hear of this, I will ensure to pass on your comments to our housekeeping team to look into further.

10/10 Excellent

Miss Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Nicholas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising and very dirty!
Really bad from the start, no parking as advertised although there is a can park opposite at £20 a day provided you don't move the car. The room was very hot and the Air con was broken, only 1 window opened and all they could do was offer a fan. The beds were shocking, massive indent in the main mattress and the kids ones was like lying on the floor. There were stains on the bed lining, towels and carpets in the room and out side the room was awful we was shocked how dirty and horrible the hallways looked. We was given complimentary breakfast which we hadn't booked as we didn't really want. Again not the cleanest room to serve breakfast and the food was ok but nothing special and no coffee as machines were all off. Definitely would not recommend and will not return, 1 positive is the views from the room were lovely it's such a shame as the hotel has real potential to be very nice.
Stayed 1 night in Jun 2023
Response from Callum on Jun 6, 2023
Dear Nicholas, Thank you for your review. I’m terribly sorry for the frustrating experience, I really wish we could have resolved this during your visit. I really do appreciate the time you've committed to providing me with these disappointing photos. I will review the condition of your room and will definitely share your feedback with our housekeeping and maintenance team to ensure our guest rooms are up to brand standards.We highly appreciate your feedback as it will assist us in becoming better at what we do, and we hope to serve you again in the future.

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, room comfort
Family stay.
It is a lovely hotel. I did have problems with the door entering to the corridor to my room, the lock, i was told is fairly old and does not open straight away i had to wiggle the card key, i also have a double pushchair so it was hard to get through We paid for breakfast which was delish, however, there are no halal option.
Stayed 1 night in May 2023
Response from Callum on Jun 6, 2023
Dear Natalie,We are delighted to read from your review that you had enjoyed your recent stay with us. On the other hand, please accept my sincere apologies for the shortfalls you encountered as you have mentioned regarding our breakfast, this point will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.

10/10 Excellent

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

Helga

Liked: Staff & service, amenities, property conditions & facilities
It was clean and tidy but it needed the carpet to be cleaned Some repairs done And some painting to be done
Stayed 4 nights in May 2023
Response from Callum on May 20, 2023
Dear Helga, We appreciate your feedback from your stay, please accept our apologies for the shortfalls you encountered, we will ensure to review these cases.

4/10 Poor

Ana

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is run down. Carpets were stained and rooms smelled of food or sewage. When we told the staff of the smell, they only came up to the room to show us how to open the window - which didn't get rid of the smell.
Stayed 3 nights in May 2023
Response from Callum on May 20, 2023
Dear Ana, Thank you for your review, we apologise that your stay with us did not meet expectations this time. However your feedback is highly appreciated in assisting us in resolving the shortfalls you experienced.

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exellent
Stayed 1 night in May 2023
Response from Yasin on May 18, 2023
Dear Piotr,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Amazing room and great service! Great night sleep and will be coming back again for sure.
Stayed 1 night in Apr 2023
Response from Callum on May 6, 2023
Dear Mohamed, Thank you for your comments, we are very pleased to hear that you had a great stay with us! We look forward to seeing you again next time.