Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Ideal für kurzen Aufenthalt in Freiburg

Posted Sep 28, 2016
Pros: Gutes Frühstücksbüffet, Freundliches Personal, Zentrale Lage
Cons: Etwas zu keine Zimmer
Location: Direkt am Rand der Altstadt, Gute Lage für Besichtigungen, Besuch von Veranstaltungen (z.B. Vorderhaus) und auch zum Einkaufen
Zweckmäßiges Stadthotel, als Ausgangspunkt für Besichtigungen und Einkäufe
3 out of 5
by A verified traveler from Olbia

Insomma!

Posted Aug 18, 2016
Per arrivare presto in cittá ho preso un dispendioso taxi dall'Euroareoporto di Basilea ma la signora alla reception,assai poco sorridente,,mi ha fatto aspettare fino alle 15-neanche un minuto prima-per darmi la chiave.Un fatto che non mi é mai capitato altrove. Stanza nella media:spaziosa e luminosa,con aria condizionata, ma senza frigobar e neanche un canale italiano alla tv. Moquette vecchia ed inutile nel pavimento. Bagno egualmente spazioso e funzionale ma da rimodernare. Colazione con prevalenza di cibi salati.Cena á la carte o self service (meno dispendiosa),variegata ma dai gusti tipicam locali. Posizione ok :vicininissimo il centro storico e all'inizio della via dello shopping. Nel complesso;non male ma c'e sicuram di meglio
Comment from Hotel Management
Sep 7, 2016 by Sarah Metzger, Hotel Management
Dear Mery, Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

Modern Large Hotel on the Edge of the Alstadt.

Posted Aug 17, 2016
Pros: Breakfast buffet!
Location: Shopping area in the building on the first floor. Easy walk to the Muster and Schlossberg.
This is a nice modern hotel with an elevator, 24 hour staff, restrooms in the rooms, restaurant, bar, etc. It's close to the Alstadt and near the Munster. The staff were professional but not overly friendly it made me think I was on business not a holiday. The rooms were very clean and comfortable but lacked the charm and individuality of smaller hotels that I normally try to book. The breakfast was amazing many choices at least 5 buffet bars of goodness. I enjoyed the stay. Stayed July 2016.
Comment from Hotel Management
Sep 7, 2016 by Sarah Metzger, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler

Posted Aug 4, 2016
sehr gut gelegen im zentrum der stadt, ruhig, schöne terasse an der bar, teiweise schöne aussicht.
Comment from Hotel Management
Sep 8, 2016 by Sarah Metzger, Hotel Management
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
5 out of 5
by A verified traveler

Gutes Hotel in bester Lage

Posted Jul 29, 2016
Für eine Städtereise in Freiburg sehr gute Ausgangslage - 5 Minuten zum Münster und in die Altstadt und 5 Minuten zur Bergbahn auf den Schlossberg.
Comment from Hotel Management
Sep 8, 2016 by Sarah Metzger, Hotel Management
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
4 out of 5
by A verified traveler

Posted Jul 23, 2016
El hotel se encuentra muy bien situado junto al centro histórico y es cómodo.
Comment from Hotel Management
Sep 7, 2016 by Sarah Metzger, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler from Amsterdam

Een fijn hotel

Posted Jul 14, 2016
Pros: Fijne kamer en lekker ontbijt.
Een prettig hotel vlakbij de oude stadgelegen.Hebben hier 1 nacht geslapen op doorreis.
Comment from Hotel Management
Sep 7, 2016 by Sarah Metzger, Hotel Management
Dear Berry, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler

Zweckmäßiges Hotel direkt an der Altstadt

Posted Jul 6, 2016
Zimmer etwas altbacken aber sauber. Kaffee+Tee auf dem Zimmer, keine Minibar. Frühstück extra für 15€ pP. Parkhaus extra unter dem Hotel für 27€ (2 Nächte). Freiburger Altstadt ist toll. Leider ist Aussichtsturm geschlossen.
Comment from Hotel Management
Jul 16, 2016 by Sarah Metzger, Hotel Management
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
5 out of 5
by A verified traveler from Cheshire, Englanf

Fantastic location

Posted Jun 8, 2016
Had an amazing stay at this fabulous hotel. The best bit was going up to our room and opening our curtains to a spectacular view of the Black Forest and waking up each morning to it. Staff very efficient and helpful especially with directions and local knowledge and even printed off maps for us. Hotel room was spotless and cleaned each day and breakfast was excellent and staff very friendly and helpful. The bar was very relaxed and pleasant. Hope to come back to Freiburg and would definitrly book this hotel again.
Comment from Hotel Management
Jun 14, 2016 by Sarah Metzger, Hotel Management
Dear Mrs. Walker, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger
4 out of 5
by A verified traveler

Hotel gut gelegen

Posted Apr 18, 2016
Pros: die Lage
Durch die Nähe zur Innenstadt und auch zum Bahnhof gute Lage für meine Zwecke.
Comment from Hotel Management
Apr 19, 2016 by Sarah Metzger, Hotel Management
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen