Ratings based on 329 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Good location

Posted Nov 23, 2017
Good location right on route 1 in Southern Pines. Pet fee was excessive for the amount of time that I stayed in the hotel, and I was put in a room on the inside corridor by the pool which was not convenient for pets when entering and leaving the room. would have been cheaper to use BringFido in that area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pinehurst, NC

Nice hotel close to shopping.

Posted Nov 18, 2017
The hotel staff here are very accommodating! My room is newly renovated with an oversized shower. Free cable, Wi-Fi and hot breakfast. Close to restaurants and shopping. This is a great location for golfing !
Comment from Hotel Management
Nov 19, 2017 by Management, Hotel Management
Thank you for staying with us and for your comments regarding your recent stay. Should your travels bring you back to the area come see our lobby and breakfast room that is being completely updated now.
3 out of 5
by A verified traveler

Roach crawling on curtai. Had to move to another

Posted Nov 9, 2017
Staff very nice, but live roach in room crawling on curtain.
Comment from Hotel Management
Nov 11, 2017 by Management, Hotel Management
We apologize for the inconvenience that you experienced. We do have a professional pest control company that sprays regularly and we have notified them of this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Nov 4, 2017
Cons: Water pressure for the shower. Shower takes longer because of this very reason.
Location: Many shops and food places around and it was very convenient.
I could see that they were trying hard to keep the rooms and everything else the best possible. Of course I could say a lot of things but with the price I paid, I should not complain. Overall, it was very good for the price.
Comment from Hotel Management
Nov 4, 2017 by Management, Hotel Management
Thank you for your feedback regarding your recent stay. The hotel is conveniently located! If your travels bring you back to the area stop back to see our Breakfast area and lobby that is about to begin renovation. We appreciate your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Convenient to everything

Posted Oct 26, 2017
Pros: room, location, b'fast
Cons: housekeeping
Location: golf
Comfortable room, with ample b'fast selections. Wi-Fi trouble personally, and quickly, solved by Felicia, the Hotel manager.
Comment from Hotel Management
Oct 28, 2017 by Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are gld that you enjoyed your comfortable room and breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

This is an older hotel, but well maintained.

Posted Oct 23, 2017
Pros: Clean and comfortable
Location: Easy to find. Restaurant (Squires Pub) nearly just across the street. Shopping nearby. A 10-minute drive to the Village.
This is an older hotel, but well maintained. It is not quite as sound proof as others in which I have stayed, but still not bad at all. Bed was comfortable. The breakfast area was small, but there was a good breakfast to be had. Room keys were the "tap" kind and worked the whole time! This is very unusual for me!
Comment from Hotel Management
Oct 28, 2017 by Manager, Hotel Management
We appreciate you taking the time to share about your recent stay at the Best Western Pienhurst Inn. We hope that you will be back to enjoy the comfortable bed and good breakfast. The RFID locks are one of the new upgrades for the hotel. We will beginning the lobby renovation next month!
5 out of 5
Recommended
for Everyone
by A verified traveler from swansboro n.c.

Posted Sep 28, 2017
nice staff.. clean room.. cold air.. safe location..
Comment from Hotel Management
Sep 30, 2017 by Management, Hotel Management
Thank you for your comments regarding your recent stay. We are very happy you enjoyed our staff and your clean cold room. We appreciate your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Pleasant stay

Posted Sep 1, 2017
Pros: The room was clean and the staff very friendly.
Location: Golf
Room exceeded my expectations. Room was clean, comfortable and affordable. Allowed pets and provided and outside space for pets.
Comment from Hotel Management
Sep 2, 2017 by Management, Hotel Management
We appreciate your comments regarding your recent stay and glad you enjoyed the clean room and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hardy, VA

Ok hotel for 1 nite stay

Posted Aug 24, 2017
Pros: Breakfast buffett
Cons: Rooms updated
Location: Location was great. Convenient to places to eat and stores
Hotel is just dated. Rooms were clean but needed to be updated. Breakfast was really good.
Comment from Hotel Management
Aug 24, 2017 by Management, Hotel Management
Thank you for your comments. We are gald you enjoyed the breakfast and clean room. We are in the process of planning a renovation of the lobby and rooms with ownership. Thank you for staying with us and hopefully in a year or so the renovation will be completed.
4 out of 5
Recommended
for Everyone
by A verified traveler from boca raton, fl

Close to shopping and restaurants.

Posted Aug 23, 2017
Overall stay was pleasing...the only negative comment I have is that the 2 days we stsyed there our beds were never made , the floor wasnt vacuumed and the bath tub had small spiders. It was when I bought it to the front desk attention the 2nd day that they had someone go to our room while we were out. Overall the hotel staff was very friendly and common areas were immaculate. I would definitely recommend this hotel to others.
Comment from Hotel Management
Aug 24, 2017 by Management, Hotel Management
Thank you for staying with us. We appreciate your feedback. We are glad that you enjoyed your stay and the friendly staff.