Ratings based on 970 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Very comfortable, great location, and nice amenities.
3 out of 5
by A verified traveler from sarnia

Booked in wrong room

Posted Nov 25, 2017
Given the wrong room , no other rooms available ..luckily had a room with pull out
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice hotel ,staff super friendly

Posted Nov 5, 2017
Good hotel , good food at the restaurant, the staff they are really friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
They renovated this hotel recently and it is very nice
5 out of 5
Recommended
for Everyone
by A verified traveler from southfield, michigan

Our weekend getaway

Posted Oct 29, 2017
The renovations are so beautiful and cozy in this room that I went back to the lobby after seeing this room and booked another night
5 out of 5
by James

The Best Hotel

Posted Sep 29, 2017 on Hotels
Very pleasant and great staff!!!
1 out of 5
by A verified traveler from Southfield, MI

Posted Sep 28, 2017
The evening we attempted checked in (mind you it was 11 at night after being on the road all day) the district manager, Andrew Z, told us the system was down. We were not able to check in and he did not offer any alternatives for us. He basically said we can't check you in and there's nothing we can do for you. Very rude and annoying experience. However the Expedia staff was very helpful with making new accommodations
2 out of 5
by A verified traveler from cleveland, ohio

Dirty

Posted Sep 28, 2017 on Orbitz
Rooms & hallway: dirty, disappointing, gross at times. Lobby: very nice.
3 out of 5
by Deborah

Disappointed

Posted Sep 25, 2017 on Hotels
Stayed a few times before and enjoyed it. This time there was a discrepancy with our booking and the lobby member made sure to point out that it was our fault for dealing with a third party to book. I had the booking details on my email and they were correct. She was able to sort it out in a few minutes but again made sure to let us know how much of a big issue it was to deal with. There was construction due to renovation but it caused us no issue. I don't normally complain but we were taken aback by the attitude. There was construction going on but we had no issues with that at all. The room was clean but there was a wet patch on the carpet that my husband walked on which soaked his socks. The towels also had a foul smell although they looked washed. We didn't bother to complain since we had received such poor service at the check in. Unfortunately we will not be staying again. We also have enjoyed staying at the courtyard Marriott next door and will likely book there again next time or at another hotel nearby. The rest of the staff were very nice and friendly.