Ratings based on 204 Verified Reviews

3.0 out of 5
42% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

If there's another option, take it.

Posted Jul 11, 2017
I arrive and there's no wifi. It happens, but it never got fixed! The employee's response was "it works in half the hotel". The pool was ice cold, so obviously no one wanted to be in it. Now there are a ton of kids in the hot tub, the water was filthy. The need for armed security is a turn off. Not to mention he was a bit overly aggressive with his posturing. There's no need to step up to the counter closer than the person checking me in.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
We apologize for the issues you encountered here regret the inconvenience it caused. I have shared your feedback with my maintenance team to fix the Wi-Fi and will use your feedback to improve our service and facilities moving forward. We hope to have another opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomfield Hills, MI

Nice hotel convenient right by the expressway

Posted May 30, 2017
Pros: It was quiet.
Cons: Cleaning the rugs in the hallway and in the lobby area around the entry doors. It would if they had a bench for smokers away from the building.
Location: Plenty of restaurants, gas stations, and shopping areas.
I have had no complaint except for one Saturday night when there were so many people in the hallway that awaken me at 3 am in the morning. I believe the management team took care of the matter.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
Rhonda, it was a pleasure to have you as our guest at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are delighted to read you had a comfortable time with us and that our location was perfect for your needs. Your feedback will be shared with our housekeeping team in an effort to improve or service and facilities. We hope to have the pleasure of welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convienent Quick Stay

Posted May 24, 2017
Check In was very quick. Desk attendant was friendly, upbeat and efficient. Easy parking ... Clean room ...comfy bed.
Comment from Hotel Management
May 25, 2017 by General Manager  , Hotel Management
Thank you for the wonderful feedback about Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are delighted that you loved your room and slept well on our cozy beds. It was a pleasure to read your wonderful comments about our front desk associate. Your compliments will be shared. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, General Manager 
1 out of 5
by A verified traveler

Never again

Posted May 3, 2017
The staff at this location was very rude. Myself, who's 6 months pregnant, my husband and my 4 year daughter were woken up by drunken guests arguing in the hall. We called the front desk and she asks "what do you want me to do? You can call the police". The bathroom toilet and shower had hair in and on it from previous guests. Never again!
Comment from Hotel Management
May 5, 2017 by General Manager , Hotel Management
It is disturbing to read about the unpleasant experience you and your family had at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We fell short in our procedures and are reviewing them so that this does not happen again. We hope you will consider to give us an opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Columbus OH

Good if expectation is low.

Posted Apr 25, 2017
Pros: It was spacious
Cons: Customer service. No Breakfast.
I had stayed here for three days and I had an OK stay. But it all depends on your expectation. If you are looking for a breakfast it was literally non-existing. Three muffins and oats and coffee is the so called breakfast. The staff is unfriendly and the attitude is if you want you stay here stay or go away. There is no coffee maker or cups or most of the things that you expect in a room. All things need to requested for in the front office and collected from front office. If you ask for a coffee maker you will get it but if you want a cup to drink the coffee, you will have to ask separately. Not all the things where working. One stove top was not working. the washbasin had no filter. One light was not working. Only one set of soap was provide for three days.The bed sheets here not ironed and it was not the greatest. But having said all these, I did not have any issues with sound or the bed. I had three good days of stay and not complaining as I was not expecting much.
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Nat, thank you for being our guest. Although your overall stay was pleasant, we apologize for not meeting all of your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, General Manager
1 out of 5
by A verified traveler

Every thing is worst from front desk to all....

Posted Apr 19, 2017
Pros: Nothing
Cons: all worst..
Very bad attitude at front desk no manner to talk, also very dirty hotel..
Comment from Hotel Management
Apr 21, 2017 by General Manager, Hotel Management
It is disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
5 out of 5
by Lular

Good Stay

Posted Apr 12, 2017 on Hotels
Stay was very good.
Comment from Hotel Management
Apr 14, 2017 by Manager, Hotel Management
Lular, it was a pleasure having you as our guest at Extended Stay America - Detroit - Southfield - Northwestern Hwy. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thank you for taking the time to share your wonderful feedback. We look forward to your return visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible

Posted Apr 10, 2017 on Hotels
It was terrible housekeeping did not want to give towels had to ask for iron and utensils instead of being in room no coffee for breakfast I will never stay there again terrible front desk service
Comment from Hotel Management
Apr 12, 2017 by Manager, Hotel Management
Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We are also sorry you were unhappy with the policy we have for in-suite amenities. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
5 out of 5
by Uriah

Posted Apr 9, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Uriah, we appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an overall nice stay. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Detroit - Southfield - Northwestern Hwy. Sincerely, General Manager
2 out of 5
by A verified traveler

Bedbugs

Posted Apr 8, 2017
Hotel had bed bugs, did not want to give full refund back
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.