Ratings based on 1,540 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Pleasant and comfortable. I would definitely return for another visit.
Comment from Hotel Management
Jan 10, 2018 by Social Media Champion, Hotel Management
We are glad to hear that you enjoyed your stay at the Westin Southfield-Detroit, and that you will be back! Those Heavenly Beds are extremely comfortable and hard to stay away from for too long.
3 out of 5
by A verified traveler

Posted Dec 18, 2017
The hotel was nice and clean however for the price things were unorganized and the pool area was not that impressive
Comment from Hotel Management
Dec 20, 2017 by Social Media Champion, Hotel Management
Thank you for your feedback. Our housekeeping team works very hard to keep the property in tip-top condition, and we are glad that you this did not go unnoticed. We hope to see you at the Westin-Southfield Detroit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portage, MI

Posted Dec 18, 2017
I had a long wait to check in. There wasn’t enough staff to check people in. Just one young lady who was very nice. All of the staff was very nice. We loved the food at the hotel’s restaurant. Unfortunately, the people in the room next to us were extremely loud and I had to make 3 complaints about the noise level.
Comment from Hotel Management
Dec 20, 2017 by Social Media Champion, Hotel Management
Thank you for your response. We are pleased to hear that you were able to enjoy some delicious food at our Tango’s restaurant and that our kind staff was able to make your stay memorable. We apologize about any delay in your arrival process, our guest’s time is very important and we are sorry that we may have taken some of yours. We hope to have you as our guest at the Westin Southfield-Detroit again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lapeer, MI

Westin Southfield

Posted Dec 18, 2017
Hotel is in the middle of a major remodel. Staff did a wonderful job! The check-in desk was a temporary set up and could not have been smoother. Lounge too was a temporary set up and the staff made it an enjoyable visit in an awkward location. Look forward to returning when the remodel is complete!
Comment from Hotel Management
Dec 20, 2017 by Social Media Champion, Hotel Management
Thank you so much for your kind feedback. We aim to provide top-notch service from our staff members, and we are glad that they were able to provide you with such a pleasant experience. It would be our pleasure to have you back at the Westin Southfield-Detroit post-renovation, which is coming soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from kalamazoo, mi

Newly renovated

Posted Dec 16, 2017
Pros: Clean, comfy bed, close to our venue
Shower bar loose/falling off. Unnecessary emergency evacuation at 4:30AM
Comment from Hotel Management
Dec 18, 2017 by Social Media Champion, Hotel Management
Thank you for your feedback. Customer satisfaction is our number one priority, it is to our delight that enjoyed our Heavenly bed and high standard of cleanliness. We would like to sincerely apologize about the emergency evacuation. We do take every alarm seriously to ensure our guests are always safe and secure, but we know how important a good night’s sleep is to our guests and we are sorry that we disrupted yours. We will ensure that the shower bar in your room is repaired, and hope to see you again when your travels bring you back near the Westin Southfield-Detroit.
2 out of 5
by A verified traveler from Florida

Close to business hotel

Posted Dec 9, 2017
Pros: It was close to where I needed to be. Not much else.
Cons: Facilities, Staff, especially diversity and friendliness, and price. This could be an elegant hotel, but it is not.
Hotel undergoing renovation. No adequate bar or food service. Rates should have reflected this. Check in at a card table in lobby by generally slow and unfriendly staff. Security system in elevator not working. The hotel staff was not ethnically diverse at all.
Comment from Hotel Management
Dec 13, 2017 by Social Media Champion, Hotel Management
Thank you for your response. We are disheartened to hear that your stay did not live up to typical Westin standards that our guests have come to know and love. We will ensure that the items that you mentioned are shared with the appropriate departments so that we can do better next time. Feedback like yours does permit us an opportunity to grow, and we hope to see you again at the Westin Southfield-Detroit in the future for a renewing stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Great hotel. Everything you need is on site. The staff is very friendly. Spacious and clean rooms.
Comment from Hotel Management
Dec 4, 2017 by Social Media Champion, Hotel Management
Thank you so much your feedback. On behalf of the entire team at the Westin-Southfield Detroit, we are happy to hear that you enjoyed your stay and hope to see you back again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay, comfy beds.

Posted Oct 9, 2017
The whole hotel area is beautiful and clean, and the beds are very comfortable. Only one small problem, I paid to have the breakfast buffet included but I wasn’t given any ticket or anything to show that I paid in advance, so I paid for breakfast twice. Still no big deal about that. I was very happy with my stay there.
Comment from Hotel Management
Oct 9, 2017 by Leah, Hotel Management
Aaron, thanks for your feedback. I apologizes you had to pay for breakfast twice, I will be happy to refund you or next time you are in the area take care of your breakfast. Be well, Leah
4 out of 5
by Shantai

Posted Oct 3, 2017 on Hotels
Comment from Hotel Management
Oct 4, 2017
Thank you for your response! It is always a pleasure to hear our guest’s enjoyed their stay with us. Please know it would be our pleasure to welcome you back to the Westin Southfield Detroit in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017 on Orbitz
Love this hotel, my first choice anytime I want a getaway
Comment from Hotel Management
Oct 4, 2017 by Westin Southfield Detroit, Hotel Management
Thank you for your response! We are so delighted to hear we are your first choice for a quick getaway. Please know it would be our pleasure to continue welcoming you back to the Westin Southfield Detroit!