Ratings based on 228 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Jacksonille Fl
Breakfast selectionPosted Feb 6, 2018
Pros: It was within five minutes large shopping center with multiple restaurants. I saw three gasoline stations also within 5 minute drive hotel
Cons: I could not get comfortable with the pillows
Location: I had business meeting which was 1.5 miles from hotel.
The bedroom was separate from the combo living room kitchen with full size refrigerator. The staff will fill your grocery order. I did not arrive until 0845 for breakfast which meant the last of the sliced strawberries were gone. However they were set up with scrambled egg whites, turkey sausage, and Canadian bacon selection which was a nice surprise from high fat breakfast.
for Everyoneby A verified traveler
Best hidden secret!Posted Jan 28, 2018
We took a one night stay to Jacksonville and was hesitant on booking this hotel at first but it was the best decision we ever made! The customer service was incredible! The setup of the room was phenomenal and I’ll be booking this hotel anytime I return to Jacksonville!
by A verified traveler from Florida
Posted Jan 27, 2018
Terrible smells duty I never think I going to come back
for Everyoneby A verified traveler from north carolina
Good locationPosted Dec 29, 2017
This was the 4th or 5th time staying in this hotel. It's close to several things we like to do. The staff members are excellent as is the breakfast. We stayed in one of the newly renovated rooms and they look great. When we entered the room (340) we saw what appeared to be cat hair on the floor and on several pieces of furniture. As far as we knew it was not a pet friendly room. I did talk with Christian who made sure someone came to reclean the room right away . I was a little disappointed to see this however the staff remedied the situation right away. We have family members who are allergic to cats making this an issue had it not been. There was still at hair hanging from the lights beside the bed when we left.
for Everyoneby A verified traveler from Toronto
Posted Dec 24, 2017
Decent hotel, The rooms were kept clean and staff was very friendly and accommodating. Location was okay, not too far from St Johns Town Centre.
Very disappointing!Posted Dec 8, 2017 on Hotels
We booked 2 accessible rooms and they are nice BUT access from parking into the detached building was up 3 steps, not good for 4 older persons and luggage. Breakfast means walking outside in the morning chill to the main building. Water has been off all day so day 1 of our 2-day stay is ruined because 4 people need to shower. No idea when mice will be finished 2 p.m.
for Everyoneby A verified traveler from Tn
Room needs upgradePosted Dec 2, 2017
Pros: I love the closeness to my relatives.
Cons: Get rid of the Mites and upgrade.
Location: We were there on a visit, so we really were not interested in anything else.
The room is showing signs of age and wear, the closet sliding door was off the track (I put it back on) and there were little bugs in the kitchen area. I don't know what kind of little bugs they were, I think they were some kind of Mite, very disturbing.
by A verified traveler from Florida
Downhill since 2014Posted Dec 2, 2017
Saw baby roaches, lots of tv channels said "analog" and were unavailable. Elevator was not working due to construction-but didn't matter to us since we were only on 2nd floor, would have been helpful when bringing up suitcases, though.Thermostat was out of easy reach. We only had two sets of towels and had to request more from the lobby, even though I noted that we had 3 people when I reserved the room. Fortunately, the staff was friendly.
Posted Nov 28, 2017 on Hotels
Posted Nov 26, 2017 on Hotels