Ratings based on 116 Verified Reviews

2.9 out of 5
59% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2018
The experience was wonderful. The comfort not so much. I had to sleep on a sofa bed. The staff was extremely nice and helpful.
Comment from Hotel Management
May 2, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are glad to know you loved the you loved the service provided by our courteous associates and were impressed with everything our hotel has to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl.

Accomodations

Posted Apr 21, 2018
Sheets were not changed from previous occupant. No one told us that kitchen supplies were available.it was in a booklet with the keycard.It would have a been nice to be told. Otherwise the room was nice.
Comment from Hotel Management
Apr 21, 2018 by Hotel Management, Hotel Management
Suzanne, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked your room. however, we are sorry for the service issue you experienced while here. We value your feedback and will use it to make sure so we are more consistent in our service delivery. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Feb 5, 2018 on Hotels
Comment from Hotel Management
Feb 7, 2018 by Hotel Management , Hotel Management
Linda, thank you for your generous rating. We are delighted to know you enjoyed your stay at our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Jan 31, 2018 on Hotels
Comment from Hotel Management
Feb 2, 2018 by Hotel Management, Hotel Management
Amjad, thank you for being our guest. We are pleased to read that you overall enjoyed your stay with us and hope to have another opportunity to welcoming you back soon for a much better experience. Sincerely, Hotel Management
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Thumbs up

Posted Jan 9, 2018 on Hotels
Great area, nice staff, and the room was clean and spacious!
Comment from Hotel Management
Jan 10, 2018 by Hotel Management , Hotel Management
Joseph, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Fair

Posted Jan 8, 2018 on Hotels
Okay stay but room size wasnot very big
Comment from Hotel Management
Jan 9, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. Although you had a pleasant visit with us, we are sorry for not meeting some of your expectations with regard to your room. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
4 out of 5
by Lucy

Posted Jan 2, 2018 on Hotels
Comment from Hotel Management
Jan 4, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
4 out of 5
by Julio

Posted Dec 21, 2017 on Hotels
The front one man staff; did all he could do to resolve missing towels, toiletries and sheets for the pull out bed. All else was a good stay.
Comment from Hotel Management
Dec 23, 2017 by Manager, Hotel Management
Julio, thank you for staying with us and for the wonderful feedback. We are thrilled to read you had a comfortable stay here and that you were impressed with the excellent service offered by our staff. Your compliments have been shared with the entire team members for exceeding your expectations. All of us at Extended stay America would love to welcome you back soon. Sincerely, Hotel Management
4 out of 5
by Anthony

Posted Dec 10, 2017 on Hotels
There was only one problem, my reservation was in the system at the time that I arrival causing a delay in me getting my room
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Anthony, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have you as our guest again. Sincerely, Hotel Management
3 out of 5
by Pamela

Good location

Posted Nov 7, 2017 on Hotels
Check in was slow, breakfast was minimal muffin, granola bar, oatmeal packet & coffee. Room had kitchen but I had to go down to get kitchen supplies not available in room. Didn't like that! They are remodeling, so rooms are partially redone. It was clean, air worked good, quiet. Which were important factors in my stay. Don't expect top notch but it wasn't a dump either. It's good for a couple night stay, need bigger hotel if staying longer. Would stay again.
Comment from Hotel Management
Nov 9, 2017 by Manager, Hotel Management
Pamela, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us.  Sincerely, Hotel Management