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Reviews of The Royal Beach Hotel

3 out of 5
The Royal Beach Hotel
St. Helens Parade, Portsmouth, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 350 out of 919 reviews" "
Rating 8 - Good. 423 out of 919 reviews" "
Rating 6 - Okay. 107 out of 919 reviews" "
Rating 4 - Poor. 27 out of 919 reviews" "
Rating 2 - Terrible. 12 out of 919 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Andrew, Baginton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lift not working, hairdryer in room not working, nor bathroom light. Bathroom door swollen and sticking.
Stayed 2 nights in Oct 2023

6/10 Okay

sally

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Hi, you had to change our hotel to the Queens Hotel as the Royal beach couldn't book us due to unforeseen circumstances whatever that means, however the Queens Hotel and staff were excellent, got a welcome pack for the dog, and they get 11/10, so cant comment or review the Royal beach
Stayed 3 nights in Jul 2022

2/10 Terrible

carole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I did not stay at the royal beach hotel, it has been requisitioned by the Home office. I stayed at the Queens hotel Southsea.
Stayed 3 nights in Feb 2022

2/10 Terrible

Paul

Disliked: Staff & service
Cancelled with no notice shut for 6 months
Stayed 3 nights in Feb 2022

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Freya

Stayed 1 night in Feb 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay
The hotel is not modern but was clean and the staff were some of the most pleasant we have found anywhere, much better than many of the more expensive "wan-a-be" hotels in the UK. The decor is a little bit tired in places and the plumbing in our room was "interesting" but we thoroughly enjoyed our stay. The room was quite large and the sea view was great, to be able to watch ships coming and going and to hear the waves at night was what we stayed here for and we were not disappointed. Again i must say the staff were excellent
Stayed 4 nights in Jan 2022
Response from Reception on Feb 7, 2022
Thank you for your comments

10/10 Excellent

paul

Stayed 2 nights in Feb 2022

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reception on Jan 31, 2022
Thank you for you responce

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and confortable room. Wonderful Staff
Stayed 1 night in Jan 2022
Response from Reception on Jan 12, 2022
Thank you

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Hotel Management on Dec 15, 2021
Thank you for your lovely review of our hotel. We hope to welcome you again soon.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay comfortable bed,rooms too hot,no windows open round hotel.overall a lovely stay excellent breakfast,friendly helpful staff.
Stayed 1 night in Dec 2021
Response from Hotel Management on Dec 15, 2021
Thank you for your lovely review of our hotel. We hope to welcome you again soon.

10/10 Excellent

Alan

Liked: Cleanliness
Stayed 3 nights in Nov 2021
Response from Reception on Nov 30, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would happily return
Hotel seemed clean and well run. Good position. Very friendly, helpful staff. Freshly cooked breakfasts were very nice. Good number of coat hangers, unlike most places.
Stayed 1 night in Nov 2021
Response from Reception on Nov 16, 2021
Thank you for your lovely review of our hotel. We hope to welcome you again soon.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sized room with good view over southsea pier. Staff friendly and helpful. Evening meal and breakfast were both good. Third time there and as always very comfortable accomodation.
Stayed 1 night in Nov 2021
Response from Reception on Nov 9, 2021
Thank you for your lovely review of our hotel. We are glad you enjoyed your stay. We hope to welcome you again soon.

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views and location a shame the lift didn't work
Stayed 1 night in Oct 2021
Response from Reception on Nov 1, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated
Good Service, nice food, relatively clean, reasonably comfortable room but small and dated . Hotel is however very old and run down inside and really in need of refurbishment .
Stayed 2 nights in Oct 2021
Response from Reception on Oct 28, 2021
Thank you for your review of our hotel. I can confirm we have plans to refurbish the hotel in the coming months. We hope to welcome you again in the future.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Reception on Oct 19, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

10/10 Excellent

Michael

Stayed 3 nights in Oct 2021

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bed bugs share your bed
Was awaken just after 4 in the morning with bed bugs crawling over me and the bed. We were moved to another room but obviously didn’t feel clean enough to be able to sleep. Had no alternative to stay as was visiting a sick relative and hotel was the closest. I have been offered a refund but I’m still waiting after a week!
Stayed 1 night in Sep 2021
Response from Reception on Oct 7, 2021
I have passed your comment to the relevant department

8/10 Good

Neil

Stayed 1 night in Oct 2021
Response from Reception on Oct 7, 2021
Thank you for responding

8/10 Good

Craig

Liked: Cleanliness, staff & service
Clean and tidy
Stayed 1 night in Sep 2021
Response from Reception on Oct 1, 2021
Thank you for your review of our hotel. We hope you welcome you again soon.

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Our stay was good the only thing we would say is that the hotel needs modernising, breakfast and service was excellent
Stayed 2 nights in Sep 2021
Response from Reception on Sep 28, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Reception on Sep 28, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Reception on Sep 21, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

4/10 Poor

Stacey

Disliked: Staff & service, property conditions & facilities
Disappointed guests
We arrived at 9pm We’re advised no food available from the restaurant and no bar food. We asked if we could order a take away and eat in the bar - were told a stern “no we do not allow food from outside”…..we would have gladly ordered several bottles of wine from the bar so the hotel list out completely. We had to walk to a pub along from the hotel. We will not be returning. Hotel was very poor condition and service was appalling. I’m also very disappointed to see that hotels.com rate of £148 when the rack rate displayed at the hotel was £95. Why have I been charged £148 from Hotels.com? I am a loyal client! This is very concerning the difference in room rate. Please explain?
Stayed 1 night in Sep 2021
Response from Reception on Sep 22, 2021
Thank you for your review of our hotel. Your comments have been passed on to the relevant department. We hope to welcome you again in the future.

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Reception on Sep 21, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Reception on Sep 17, 2021
thank you for responding

10/10 Excellent

paula

Liked: Cleanliness, staff & service, room comfort
The receptionist Hannah was extremely helpful. The building is old and tired but the customer service was excellent. I did feel that the staff in the restaurant could have served the breakfast from the buffet to reduce the amount of guests handling the serving utensils rather than standing in the corner chatting. Breakfast was very good with a very good selection of hot and cold food. Location was excellent just across the road from the South Pier The Number 23 bus to and from Portsmouth is near to the hotel.
Stayed 3 nights in Sep 2021
Response from Reception on Sep 17, 2021
Thank you for your comments, These will be passed on to the appropriate person

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Reception on Sep 15, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

8/10 Good

Glyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Sep 2021
Response from Reception on Sep 15, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

8/10 Good

Miss C

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Reception on Sep 7, 2021
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service
Considering how outdated this hotel is, I can't fault much of it. Breakfast area and actual breakfast was something out of the 80s but my little single bed was fine. It basically needs modernising
Stayed 1 night in Aug 2021
Response from Reception on Sep 1, 2021
Thank you for your honest review of our hotel. We hope to welcome you again in the near future.

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, room comfort
Average stay
Hotel needs a re-vamp as it's outdated but it is on the beachfront and it was clean and comfortable. Windows need cleaning as paid for sea view but windows were dirty. Very large room with a plug in fan not air con and unable to open windows but nice comfy big bed. Pillows too high for me and no alternative in the wardrobe. Coffee and tea making facilities and biscuits provided also decent toiletries in the large bathroom. We arrived late afternoon so no parking left and had to pay £12 to park on the street. Bars and restaurants are a 15-20 minute walk away. Staff on front desk very friendly and polite.
View from window
Stayed 1 night in Aug 2021
Response from Reception on Aug 23, 2021
Thank you for your honest review of our hotel. We hope to welcome you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The Hotel is on the seafront had a lovely sea view room
Stayed 4 nights in Aug 2021
Response from Reception on Aug 17, 2021
Thank you for your review of our hotel. We are glad that you were happy with your room. Hope to welcome you again soon.

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very charming and cosy historic hotel
Fantastic position for the area and considering it’s age they have maintained it very well indeed. Great hotel with a nice charm about it and a very interesting history. Worth every penny and we love it We have stayed in a lot of hotels and this one definitely deserves some revisits for sure:)
Stayed 2 nights in Aug 2021
Response from Reception on Aug 11, 2021
Thank you for your lovely review of our hotel. We are so pleased you had a great stay. We hope to welcome you again soon.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Reception on Aug 11, 2021
Thank you for your review of our hotel. We hope to welcome you again soon.

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS
I had a very unpleasant sleep at Royal Beach and in the morning I found out why - BED BUGS. According to the General Manager they are prevalent in all Hotels but this is the first time I have come across them in the UK. The GM Chris Gilmore promised me a refund but some 3 weeks later I have not received it. Wont be staying at The Royal Beach again
Stayed 1 night in Jul 2021
Response from Reception on Sep 22, 2021
Thank you for your review of our hotel. Apologies it wasn't up to our usual standard. Your comments have been passed on to the relevant department. Kind Regards

2/10 Terrible

Alison

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wait until the renovations are complete
Room looked onto a building site - work started at 8am sharp every morning with a huge amount of noise. One morning movement on the building site started at 6.40am. My windowsill was flaky and filthy. The net curtains were definitely in need of a wash. The loo seat was loose and sliding around when you sat on it (quickly changed well done) One day a sheet of paper was left by housekeeping saying please stay in your room tonight from 10.45pm to 5am for cleaning of the carpets! The one lift was very slow because the builders on floors 2 and 1 kept using it. What a mess you could see when the lift doors opened on floor 1 in error.
Stayed 4 nights in Jul 2021
Response from Reception on Aug 11, 2021
Thank you for your review of our hotel. I have passed the comments on the housekeeping manager to look into. We hope to welcome you again in the near future.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
We will be back, very enjoyable.
Stayed 3 nights in Jul 2021
Response from Reception on Jul 22, 2021
Thank you for your stay with us. We hope to welcome you again soon

8/10 Good

Beysun

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2021
Response from Reception on Jul 21, 2021
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Reception on Jul 14, 2021
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Malcolm

Stayed 1 night in Jul 2021
Response from Reception on Jul 14, 2021
Thank you for your stay with us. We hope to welcome you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enormous room overlooking the beach and pier. With a bit of redecoration the room would be excellent. Even so, the room is fine as it is with a king size bed, settee and table with two chairs. Recommended.
Stayed 1 night in Jul 2021
Response from Reception on Jul 14, 2021
Thank you for your lovely review of our hotel. We are pleased everything was up to our usual standards. We hope to welcome you again soon.

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the room we booked!
Although staff were friendly and helpful and generally the hotel was clean the room we booked wasn’t the room we got. We were put in a back small double tired bedroom with a small window facing another wall complete with scaffolding, the room we booked should have be sea view with Queen bed.They weren’t able to change for us as they were full. They did knock off drinks charge however as our room couldn’t be changed. I’m not sure whether the problem was with Hotels.com who we booked with or the hotel itself.
Stayed 2 nights in Jul 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all-round staff very polite 👍
Stayed 1 night in Jul 2021
Response from Reception on Jul 5, 2021
Thank you for your lovely comments. We appreciate it so much. Hope to welcome you again soon

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Reception on Jul 5, 2021
Thank you for your score of our hotel. Its always nice to know we have done all we can to make it an enjoyable stay. We hope to welcome you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for location, looks and historical interest. They have a small parking area which we managed to get parked daily but it was stressful not knowing if you were going to get a space. Food superb, service great. Bar manager, Sandy was very helpful and chatty.
Stayed 3 nights in Jun 2021
Response from Reception on Jul 5, 2021
Thank you for your lovely comments. Glad you had an enjoyable stay with us. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was good even with work going on staff very helpful room nice food good and lots of it noce outlook near the pier town clean would stay there again.paul
Stayed 1 night in Jul 2021
Response from Reception on Jul 5, 2021
Hi Paul. Thank you for your lovely review of our hotel. We are glad you enjoyed your stay. Hope to see you again soon.

8/10 Good

S

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice hotel and great staff.
Naturally the hotel is due a makeover from its age, however the rooms are more than for for purpose and the hotel is very clean. The service and the staff are 100%, nothing was too much trouble and they certainly were top of the score board.
Stayed 2 nights in Jun 2021
Response from Reception on Jun 28, 2021
Thank you for your lovely comments. I'm sure the staff will appreciate you noticed how hard they work. We will be sure to pass on the comments. We hope to welcome you again soon.