Ratings based on 563 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Nice room to find for decent price at last minute in Santa Fe, NM.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Near Meow Wolf

Posted Jul 25, 2017
Everything was great including free breakfast. We stayed there so we would be closer to Meow Wolf. Very nice hotel, nice amenities, great breakfast, and friendly staff.
Comment from Hotel Management
Aug 1, 2017 by Manager, Hotel Management
We can’t thank you enough for letting us know how impressed you were with our services and accommodation and that all our amenities did lived up to your expectation.We look forward to serve you again to have another five star experience.  
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth Tx

Nice friendly staff and rooms at a great price.

Posted Jul 22, 2017
Very nice hotel, great staff and comfortable rooms. Good breakfast as well.
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing comfortable experience with hospitality.I am happy to hear that we exceeded your expectation on our accommodations and thoroughly enjoyed our breakfast options. We look forward to serving you again for another five star experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Comfort Suites - Santa Fe

Posted Jul 19, 2017
Pros: It had a very, nice, laid-back vibe, with an urgency to attend to the needs/wants of the guests.
Location: It was very centrally located to many restaurants and a very easy drive to the Downtown area.
The hotel was very clean well kept. The staff was very "guest oriented" and provided fantastic customer service. For the price, it was the best hotel in the entire area.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thanks for sharing your thoughts following your recent visit here at our hotel. I am pleased that you had a pleasant stay, and we value your comment particularly for our staff finding them accommodating and guest oriented. We will continue to strive and maintain the quality and value of our services and accommodation. Kind regards.
3 out of 5
by A verified traveler

Close to shopping.

Posted Jul 17, 2017
Pros: Location
Cons: Cleanliness
Location: Jackaloupe store. Close to downtown.
We picked this hotel because it was close to many things we wanted to do in the Santa Fe area. The hotel smelled weird though. We actually opened our window to let the room air out. My husband checked us in and he didn't even notice it, but I noticed it right away. Mom nose. The pool area was not very clean. Looked like they are doing some reconstruction. There's a hot tub area outside that is full of green slime. The door isn't locked, so my older kids were able to go out to it. Science experiment for them. Thankfully, they knew better than to get in. We stayed the night, but won't recommend this hotel for families.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
It was great to hear that you enjoyed your visit! Thanks for taking the time to share your experience, means a lot to me and the rest of the team. I apologize however that you were uncomfortable due to questionable smell in the room you were accommodated as well as the unclean hot tub outside of the hotel. This is shared with our housekeeping to ensure we maintain our standard of clean. We hope you will accord us the opportunity to serve you better. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Some outdoor seating would be nice. Also some end tables next to the seating on the lobby to put coffee on while you sit. Not enough tables in the breakfast room. (Input for future designs).
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
I've shared your comments to our management with regard to having outdoor seating and coffee tables. I am sure our key people will evaluate your feedback, thank you for sharing your thoughts. We look forward to serving you again. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Clean and comfortable

Posted Jun 5, 2017
A little hard to find, but worth it. Spotlessly clean, very nice staff and comfortable bed. The free wi-fi was appreciated.
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.Again,thank you for leaving us a high rating.We look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO.

Great Hotel

Posted Jun 4, 2017
Hotel was located close to restaurants and about 5 miles to Santa Fe Plaza. The staff especially Rosie the GM were terrific. Breakfast was excellent. I would highly recommend staying here when in Santa Fe. Thsnks!
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. We hope you're looking forward to your next stay as much as we are!
5 out of 5
by Linda

This traveler left a rating score only Posted May 13, 2017 on Hotels
4 out of 5
by Alexander

This traveler left a rating score only Posted May 11, 2017 on Hotels