Ratings based on 576 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Missorui

Met expectations - mostly.

Posted Sep 17, 2017
Pros: It met expectations as a Comfort Inn
Door deadbolt did not work. Bathroom door did not latch. Property was clean, generally as advertised. If you're not on a top floor, any noise above you, you get to experience it too. We had kids above and they were, uh, let's just say "not managed".
Comment from Hotel Management
Sep 21, 2017 by Manager, Hotel Management
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We appreciate how you have let us know what areas of our service impressed you and which were lacking. Please keep us in mind for your next stay in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Great service

Posted Sep 12, 2017
Friendly staff great breakfast. Only over night stay but very ebjiyable
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
We are absolutely thrilled to see that you had such a wonderful experience, and rest assured your kind words have been shared and celebrated with the entire team. Thanks so much for staying here at the Comfort Suites, we look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
hotel has been updated, nice, beds comfortable. Located close to shopping, restaurants, easy access to downtown
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide comfortable, and hospitable experience.We are looking forward to seeing you again soon. Kind regards.
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent experience

Posted Sep 8, 2017
Pros: Clean and quiet
Location: Easy to get to
Hotel staff were very pleasant and helpful. Their knowledge of the area was very good. Room was very clean and comfortable. The whole experience was great after a long day of driving. Thanks
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
We want you to enjoy a peaceful and comfortable stay and It is our highest ambition to provide the best lodging experience. Our staff is highly trained to give you an exceptional experience. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
by A verified traveler from Texas

Ok for Passing Through

Posted Aug 23, 2017
Pros: A place to spend one night passing through.
Cons: The bathroom.
Location: Not really near any good place to eat as far as we could tell.
The room was ok, but the a/c was not the greatest, and the bathroom left a lot to be desired. There were no towel racks in the bathroom and there were holes in the walls where they had been removed for painting. The clerk told me they were no longer allowed to have towel racks! Not sure why that might be, but sounded crazy.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
We do our best to provide each guest a high standard of housekeeping and accommodation services though this is not the impression we’ve left you with. We thank you for bringing to our attention all this claim you experienced when staying.We will make a thorough investigation regarding this matter and see to it that nothing is missed.We hope you will return to give us the opportunity to change your perception of our accommodation and a chance to provide you a far better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Relaxing enjoyable. Came to the town for backpack and to be a tourist
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
I am happy to learn that you enjoyed the value and the amenities of our hotel! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We are so glad that your stay was enjoyable and we look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Nice room to find for decent price at last minute in Santa Fe, NM.
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Thank you for leaving us such a positive review! We do appreciate your positive feedback and it's great to know that you enjoyed our central location and, more in general, your stay. We hope to welcoming you very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Near Meow Wolf

Posted Jul 25, 2017
Everything was great including free breakfast. We stayed there so we would be closer to Meow Wolf. Very nice hotel, nice amenities, great breakfast, and friendly staff.
Comment from Hotel Management
Aug 1, 2017 by Manager, Hotel Management
We can’t thank you enough for letting us know how impressed you were with our services and accommodation and that all our amenities did lived up to your expectation.We look forward to serve you again to have another five star experience.  
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Worth Tx

Nice friendly staff and rooms at a great price.

Posted Jul 22, 2017
Very nice hotel, great staff and comfortable rooms. Good breakfast as well.
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing comfortable experience with hospitality.I am happy to hear that we exceeded your expectation on our accommodations and thoroughly enjoyed our breakfast options. We look forward to serving you again for another five star experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Comfort Suites - Santa Fe

Posted Jul 19, 2017
Pros: It had a very, nice, laid-back vibe, with an urgency to attend to the needs/wants of the guests.
Location: It was very centrally located to many restaurants and a very easy drive to the Downtown area.
The hotel was very clean well kept. The staff was very "guest oriented" and provided fantastic customer service. For the price, it was the best hotel in the entire area.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thanks for sharing your thoughts following your recent visit here at our hotel. I am pleased that you had a pleasant stay, and we value your comment particularly for our staff finding them accommodating and guest oriented. We will continue to strive and maintain the quality and value of our services and accommodation. Kind regards.