Ratings based on 303 Verified Reviews

3.0 out of 5
46% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Louisiana

Vacation

Posted Jul 1, 2017
Pros: It was close to places to eat.
Cons: Everything
Location: The location was good
Not long after we arrived there was a knock at the door before we could answer someone tried to come into our room. Then after that, we tried to make coffee and there was weed in the back where the water goes. We took it to the front and the lady just laughed and gave us another coffee pot. There was a lot of noise and people banging on doors. There were also suspicious people hanging around. The hallway was hot. The air in the room did not cool very well.
Comment from Hotel Management
Aug 3, 2017 by Tenille, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by Holly

Overall it was okay

Posted Jun 24, 2017 on Hotels
It was ok customer service was real real nice but I had a dirty ice bucket and I did not like that
Comment from Hotel Management
Jul 1, 2017 by Tenille, Hotel Management
We are sorry about your ice bucket. We will work harder on the cleanliness of our guest rooms. Thanks for letting us know.
3 out of 5
by A verified traveler

You get what you pay for

Posted Jun 24, 2017 on Hotels
Pillow cases were missing when we checked in. Had to leave for a while told the front desk about the pillows, came back and the room was completely recleaned. We had left a couple of non-essentials behind when we left and when we came back they were gone.
Comment from Hotel Management
Jul 1, 2017 by Tenille, Hotel Management
We're sorry that you were unhappy. We we'll work hard to fix the issues you experienced. Thanks for letting us know.
4 out of 5
by michele

Posted Jun 19, 2017 on Hotels
Manager allowed us a late check out due to a lacrosse tournament with late games. She allowed us to come back and shower post games. Otherwise, it would have been a long drive back to FL! Thanks!
Comment from Hotel Management
Jul 1, 2017 by Tenille, Hotel Management
Thanks for staying with us. We appreciate your feedback.
5 out of 5
by karen

Home away from home

Posted Jun 11, 2017 on Hotels
The hotel staff was friendly and helpful. I had to stay for longer than expected waiting to move into my new home. The front desk was encouraging and made me and my family feel welcome.
Comment from Hotel Management
Jul 1, 2017 by Tenille, Hotel Management
Thanks for staying with us. We appreciate your feedback.
4 out of 5
by James

Good Stay

Posted May 31, 2017 on Hotels
Good place for a nights stay. Lots of places to eat. Comfortable. No complaints.
Comment from Hotel Management
Jun 8, 2017 by Tenille, Hotel Management
Thanks for staying with us. We appreciate your feedback.
2 out of 5
by A verified traveler

Smelly non smoking room

Posted May 27, 2017 on Hotels
Smelly older property & nothing put out for breakfast, except coffee (no bread, no fruit, no pastries, I mean nothing!)
Comment from Hotel Management
Jun 8, 2017 by Tenille, Hotel Management
We're sorry that you were unhappy with your stay. We'll work harder to fix the issues you experienced. Thanks for letting us know.
3 out of 5
by Joseph

Okay, but consider somewhere else

Posted May 20, 2017 on Hotels
Service is nice, rooms are nice bathroom could of been cleaner. Too much noise from other rooms not very soundproof at all. People standing outside of window talking could not hardly sleep good. Will consider staying elsewhere.
Comment from Hotel Management
Jun 8, 2017 by Tenille, Hotel Management
We're sorry that you were unhappy. We understand how important it is to be able to relax and get a good night rest. We will work harder to try to fix the issues you experienced. Thanks for letting us know.
2 out of 5
by Jeff

Like an ashtray

Posted May 1, 2017 on Hotels
When I walked it the door the smell of smoke caught me off guard. After checking-in and walking the smoke infested hallways to my non-smoking room I was cautiously optimistic that the smell of smoke might not be as bad in my room. It didn't matter. I immediately opened the window to get some fresh air. I would have changed rooms except I didn't think it would matter much. I booked a different hotel for the following week.
Comment from Hotel Management
May 14, 2017 by Tenille, Hotel Management
We are sorry that you were unhappy with your stay. We know how important it is for a non smoker to be in a non smoking room. We are addressing the issues of having non smoking rooms detailed when there is any presence of smoking in the rooms. Thanks for letting us know.
2 out of 5
by Bobby

You get what you pay for...

Posted Apr 30, 2017 on Hotels
This hotel was very inexpensive, but you get what you pay for. The breakfast was minimal, the rooms were very torn up and damaged, and the overall atmosphere was not pleasant. The staff was very friendly though!
Comment from Hotel Management
May 14, 2017 by Tenille, Hotel Management
Thanks for staying with us. We understand how important it is to feel welcome and safe when you are away from home. We're sorry that the overall atmosphere wasn't pleasing to you. We'll work hard to fix the issues you experienced. We will be adding additional items to the Superstart breakfast and updating furniture in guest rooms. Thanks for your feedback.