Ratings based on 3,487 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Modern hotel and very close to city attractions

Posted Apr 16, 2018
On arrival greeted with a polite lady on the reception, she checked us in and treated us to an upgrade. It was a beautiful room with views of Canary Wharf and the shard in the background. The evening I requested some ice and this was handed to me in an ice bucket. The facilities and toilets are very modern and the hotel food was amazing. Would definitely recommend this hotel !
Comment from Hotel Management
Apr 16, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Christina, We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Apr 16, 2018
perfect location. short bus ride to london city center, or underground. The station is very close to the hotel. good restaurants near hotel if you don't want to do room service.
Comment from Hotel Management
Apr 16, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Sarah, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience !

Posted Apr 10, 2018
Pros: The staff !
Cons: Breakfast area in regards to lack of food items and cups during a breakfast rush at 9:00 am on second day ( 9 April, 2018).
Location: Good location to walk to London Bridge, Tower Bridge, Tower of London, the Shard, Tate Modern, HMS Belfast. Short cab ride to Buckingham Palace etc.
Fantastic staff resulting in exceptional experience ! Room clean, bed a bit soft to our liking but overall a great experience. Location perfect for a quiet sleep and close to most tourist sites. Breakfast on day 2 was a bit of a "Gong Show" due to number of customers attending the breakfast in the morning around 9:00 am. Lots of missing food items as well as cups for drinks etc.
Comment from Hotel Management
Apr 16, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Guest, Thank you for taking the time to write a review about your recent visit to the Novotel London City South. I am delighted that you enjoyed your stay. We have noted your comments about the Breakfast which we have since addressed to the Food and Beverage manager to look on and take all appropriate actions to prevent any occurrence in the future. Kind regards, Babaye Traore - Assistant Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from berkshire

Good location

Posted Apr 5, 2018
You can't really go wrong with this chain of hotel. Rooms clean, good size, very quiet only issue I had was it was far too hot and air conditioning did not cool the room down. Friendly staff, nice bar, good breakfast
Comment from Hotel Management
Apr 16, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear stacdy, Thank you for taking the time to write a review about your recent visit to the Novotel London City South. I am delighted that you enjoyed your stay. We have noted your comments about the A/C which we have since addressed to the Maintenance Manager to look on and take all appropriate actions to prevent any occurrence in the future. Kind regards, Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very welcoming, friendly and helpful

Posted Apr 2, 2018
Very welcoming, friendly and helpful. Great location for enjoying the river life of the city.
Comment from Hotel Management
Apr 16, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Mar 25, 2018
As soon as we walked in to Novotel we were greeted by a lovely man and sat down to check in. We were able to access our room earlier and was even upgraded. The room was lovely, spacious, comfy and very modern. I don't have anything bad to say and I will definitely be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chelmsford

Great position for attractions

Posted Mar 18, 2018
Pros: Clean and friendly staff - would like to go back again
Cons: Hot breafast was a little cold but everything else was really good
Hotel is in a great place for visiting many attractions like Borough Market, Shard, Southwark Cathedral and is very close to London Bridge Station that has access to Gatwick airport
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good Location with great staffs.

Posted Mar 6, 2018
The hotel is situated at one of the best location. Is like almost next to the subway/Tube. And close to some of the attractions in central London. A hotel which is value for money. From the outside, you wouldn’t expect much. But once you step in, it is totally different. Receptions are great. When you request for help, before you can say Thank you, they will say it first. Andrea which we happen to meet from day 2 till day 7 of our stays. Have been a great help. Able to answer all questions I had for him. If with any opportunity that I might visit London again. Hotel Novotel London City South, I be there. Thank you guys in making our stay in London so memorable.
Comment from Hotel Management
Mar 11, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear KK, We very much appreciate your comments regarding your stay at the Novotel London City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted Feb 27, 2018
Close to the tube. Excellent breakfast. Comfortable bed
Comment from Hotel Management
Mar 4, 2018 by Babaye Traore - Assistant Front Office Manager. , Hotel Management
Dear Guest, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards. Babaye Traore - Assistant Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the sites we wanted to see

Posted Feb 19, 2018
We had a lovely time and it was brilliant and we would go again
Comment from Hotel Management
Mar 4, 2018 by Babaye Traore - Assistant Front Office Manager., Hotel Management
Dear Guest, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Babaye Traore - Assistant Front Office Manager.