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The hotel is old, overpriced, cucarachas crawling on the walls.
CESAR
Stayed 1 night in Mar 2024
Response from Francy Davis on Mar 18, 2024
Dear Cesar, Thank you for taking the time to tell us about your experience. I will talk to my team about this matter. Again, we apologize for the inconvenience you experienced during your recent stay. We hope to serve you better the next time you visit.
6/10 Okay
James
Mar 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
James
Stayed 3 nights in Mar 2024
Response from Francy Davis on Mar 18, 2024
Dear James,Thank you for your survey. Please give us a call. Thank you!
Property was as close as you can get to medical offices. Hotel hard to get to.
Debra
Stayed 2 nights in Jan 2024
Response from Francy on Jan 31, 2024
Dear Ms. Debra,Thank you for taking the time to tell us about your experience. We apologized you had a hard time finding our hotel. The easy way to get here is turn to Whataburger.
2/10 Terrible
Marcellina
Traveled with family
Dec 21, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room smell like animal pee and staff told me to just spray something. I needed towel’s couldn’t get none bc they was none clean. My experience was horrrrrrible. Will not return to this location
Marcellina
Stayed 2 nights in Oct 2023
Response from Francy on Jan 9, 2024
Hi Ms. Marcellina,Thank you for your taking the time to tell us about your experience. Will talk to our housekeeping team regarding this matter. We apologize if we did not meet your expectation. I hope you stay with us again. Please give us a call.Sincerely,Francy
8/10 Good
CHARLEs
Dec 17, 2023
Liked: Cleanliness, staff & service, room comfort
Okay 4 the price
The room was playing. The hotel was clean. My shower had very lukewarm no hot water. There was a roach in my room.
CHARLEs
Stayed 2 nights in Dec 2023
Response from Francy on Jan 9, 2024
Hi Mr. Charles,We apologized about your experience. We hope to serve you better next time you visit to Houston. Please give us a call.Sincerely,Francy
Staff was nice and helpful. Room left a lot to be desired. The room had a kitchenette, the kitchen floor was sticky and there was food left in the refrigerator from a previous guest. The carpet in the rest of the room was gritty feeling, my son and I had to wipe the grit off our feet before putting on our socks.
Emmett
Stayed 1 night in Sep 2023
Response from Francy Davis on Oct 26, 2023
Dear Emmett,Thank you for your feedback. I apologize if we did not meet your expectations. I will talk to my team regarding this. I hope you will give us a chance by staying with us again.
Run down. Hard to get in and out of. Glad my family wasn’t with me.
brandon
Stayed 2 nights in Sep 2023
Response from Francy Davis on Sep 8, 2023
Dear Brandon,Thank you for taking the time to tell us about your experience. I apologize if we did not meet your expectation. We hope to serve you better next time you visit.Sincerely,
Ive stay at Candlewood Suites in a different location and it was wonderful.....the room was nice and clean air conditioner work perfect water was hot .....my stay at Candlewood is always GREAT
Stacey
Stayed 3 nights in Sep 2023
Response from Francy Davis on Sep 6, 2023
Dear Ms. Stacey,Thank you for taking the time to tell us about your experience. Your feedback is very important to us. I'm glad you had a good stay. Sincerely,
6/10 Okay
Mary
Traveled with family
Sep 1, 2023
Liked: Cleanliness, staff & service
I just wasn't really satisfied
Mary
Stayed 2 nights in Aug 2023
Response from Francy on Sep 4, 2023
Dear Ms. Mary,Thank you for your survey. We apologized if we did not meet your expectations. We hope to serve you better the next time you visit to Houston. Sincerely,
Dear Taryn,Thank you for your feedback. I apologize if we did not meet your expectations. I will advice my team when they clean the rooms they have to clean it properly. I hope you will give a chance by staying with us again.Sincerely,
Our stay was great, we arrived early and we’re allowed to check-in a couple hours early. The room and facilities were very clean!! I loved the water pressure in the shower…it was calming and refreshing after a 3hr drive to get there. I will definitely book here again when I return.
Nancy
Stayed 1 night in Aug 2023
Response from Francy on Aug 31, 2023
Dear Ms. Nancy,Thank you for taking the time to tell us about your experience. I'm glad you had a good stay and are welling to return. Thank you,
8/10 Good
Saltus Training
Business traveler
Aug 27, 2023
Liked: Property conditions & facilities
Saltus Training
Stayed 2 nights in Aug 2023
Response from Francy on Aug 31, 2023
Dear Saltus,Thank you for your survey!Sincerely,
6/10 Okay
Nathaniel
Aug 27, 2023
Nathaniel
Stayed 2 nights in Aug 2023
Response from Francy on Aug 31, 2023
Dear Mr. Nathaniel,Thank you for your survey. We apologized if we did not meet your expectation. We hope to serve you better the next time you visit.Sincerely,
Dear Marion,Thank you for your survey. I'm glad you had a good stay.
4/10 Poor
Daniel
Jul 23, 2023
Liked: Staff & service
Daniel
Stayed 1 night in Jul 2023
Response from Francy on Aug 31, 2023
Dear Daniel,Thank you for your survey. We apologized if we did not meet your expectation.We hope to serve you better the next time you visit.Sincerely,
10/10 Excellent
Stacy
Jul 2, 2023
Stacy
Stayed 2 nights in Jun 2023
Response from Francy Davis on Aug 27, 2023
Dear Ms. Stacy,Thank you for your survey. I'm glad you had a good stay. Sincerely,
6/10 Okay
Destiny
Traveled with family
Jun 25, 2023
Overnight Stay
It was warm on the elevator and hot on our floor hallway but temperature was good in the room. Had problems with the toilet not flushing but maintenance came & fixed it in a timely manner. For an overnight stay it was good I’ll probably book again.
There were infestation of roaches on the bed. A Front desk gentleman who wrote his down as being "Alexis" without a work badge on told me to leave the property and he refused to refund or give me another room. And he told me to contact Expedia to cancel the reservation and Expedia would provide the refund. Please refund my money if I am being told to leave.
Would not recommend this hotel. At 1am every night the fire alarm went off the hotel smelled of cigarettes and marijuana. The rooms are not very clean and have a moldy odor. When we complain to the hotel front desk. we were told we are sorry and they was told there was nothing they could do and the fire alarm going off was out of their control because someone was smoking in the room mind you this is a smoke-free hotel.
This place is a 1 star at best. Location is right be freeway so you get that noise. Then, it’s in a rather decrepit part of town. So, you don’t want to be alone at night going to your car. The pool was shut down by the city. Our room had ceiling paint falling on the pullout couch during the night for a horribly done patch job over a major leak they repaired. Hallways and paint needing refresh 20 years ago
The room was very clean and nice. We were going to NRG stadium and walked back after the event and it was just a little too far to be convenient. There is a lot of fast food connected to the parking lot. The ice machines were taken out but I asked for some ice as we were walking out and the lady at the front desk was nice enough to get some from the back for me. The main downside was that some type of fire alarm went off every night we were there at like 1:30 in the morning.
l loved the fact the facility iooked very clean, smelled fresh, and modern decor. Rooms were clean and equipped with all the necessary and thoughtful amenities/ essentials.
Erma
Stayed 1 night in Mar 2023
Response from Francy on Apr 9, 2023
Dear Erma,Thank you for choosing Candlewood Suite Medical Center. We hope you stay with us again.Sincerely,FrancyDirector of Sales
6/10 Okay
Sheryl
Mar 16, 2023
Disliked: Property conditions & facilities
Sheryl
Stayed 2 nights in Mar 2023
10/10 Excellent
Waynn
Business traveler, Traveled with family
Mar 16, 2023
Liked: Cleanliness, staff & service
Driving into the property was a bit of a challenge as you had to go through other parking lots to get to it and the turn into it from Main Street could only be accomplished from one direction, without a long turnaround area when traveling the opposite direction. The pool was out of service due to maintenance issues. However, the people at the front desk and housekeeping was awesome. The rooms were clean and beds comfortable.
Waynn
Stayed 2 nights in Mar 2023
Response from Francy on Apr 9, 2023
Dear Waynn,Thank you for taking the time to tell us about your experience. Your feedback is very important to us. We hope to serve you again in the future.Sincerly,FrancyDirector of Sales
10/10 Excellent
Melissa
Mar 11, 2023
Melissa
Stayed 2 nights in Mar 2023
8/10 Good
Kim
Traveled with group
Feb 27, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bathroom
The bottom of the bathtub was dirty and very slippery. The person I was with slipped in the tub and hit his head.
My stay was wonderful, i don’t think there were many guest this weekend which made it a nice quiet get a way. The room was nice and clean, and cool. Most hotel rooms air does not cool really good but this one did. Everything was peaceful like i like it. There were many place to get food all around the area. I will be back