Ratings based on 352 Verified Reviews

4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Helpful for our Medical visit

Posted Aug 23, 2017
Pros: Close to MD Anderson, clean, reputable, low cost, had a kitchen, easy access with key and elevator, free laundry, felt safe.
Cons: Cleaninless, just a notch. Floor was sticky. First Room had smoke smell. Maybe better shuttle service for patients who cannot afford a car rental.
Location: It is fairly close to MD Anderson (less than 3 mi) and Rice U and of course the stadium. A short drive to a lot of good places to eat.
It was a comfortable stay overall, staff was helpful and friendly. All the facilities were good, the free laundry proved to be useful. We were here visiting MD Anderson from out of town so appreciated the proximity, though you need a car optimally. One of us did get a rash but we could never know if it was from the sheets (we did ask them to be changed), it may have been some medication. Also the floor was a bit sticky in the kitchen area and even a mopping persisted. The first room we had smelled of smoke so the staff immediately gave us another room. It seems they are challenged with customers who disregard the no smoking rules.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
I had a very quick stay. It was convenient and the staff was friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great stay

Posted Jul 23, 2017
Pros: I chose this hotel because of how close it was to my friends house and because it was pet friendly.
Cons: The dryer filters could be replaced. More seating in the pool area. Four chairs is just not enough.
Location: Lots of shopping plazas and a huge variety of places to eat. Whataburger and Golden Corral are walking distance from the hotel.
Everything was good. One thing I didn't find out about was that they don't clean your room if you have a pet. I understand the reasoning except I could have left with my pet while they cleaned if they had only asked. While we were there there was a bad storm and the electricity went out. The emergency lights came on right away and I never felt unsafe or in danger in any way. The power outage did harm one of the elevators so there was an elevator out of service the rest of our stay but since we were on the second floor it was no big deal. We got to use the pool which was great until a family with no control over their child came in and made it uncomfortable, but the hotel had no control over that. We got to use the laundry room, which was free to hotel guests. Overall very happy with our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
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Comment from Hotel Management
Jul 2, 2017 by Staff, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 23, 2017
Nice hotel, restaurants and stores close by. I enjoyed my stay.
Comment from Hotel Management
Jun 26, 2017 by Candlewood , Hotel Management
Thank you for your review of our property.
5 out of 5
by Carl

Posted Jun 16, 2017 on Hotels
Great
Comment from Hotel Management
Jun 18, 2017 by Management, Hotel Management
Thank you
5 out of 5
by lee

Posted Jun 16, 2017 on Hotels
The only improvement could be the entrance, its in need of signage
Comment from Hotel Management
Jun 18, 2017 by Management, Hotel Management
Thank you for your feedback we appreciate you informing us on the issues we can approve on. Hope to see you on your next trip.
4 out of 5
by Rita

Posted Jun 13, 2017 on Hotels
There for family graduation , wanted a hotel nearby. Hotel was clean. and comfortable, this was my second time staying there .
Comment from Hotel Management
Jun 18, 2017 by Management, Hotel Management
Thank you for your great review. We appreciate you taking out your time to give us feedback on the property and very pleased you enjoyed your stay. Thank you again hope to see you on tour next visit.
5 out of 5
by Sherry

Posted Jun 7, 2017 on Hotels
The lobby people were very friendly and helpful made our say very nice
Comment from Hotel Management
Jun 13, 2017 by Management, Hotel Management
Thank you for your wonderful feedback we truly appreciate it.
4 out of 5
by April

Great Hotel/But housekeeping not so great.

Posted May 29, 2017 on Hotels
The check was quick and the room eas clean. But when we left Saturday morning to go fishing and other activites we came back later that evening and our room wasn't cleaned and the trash was never pulled. So house keeping necer came to our room at all to clean and also if you want fresh towels you need to tk turn in the old towels to get new ones since its consider an extended stay when they told us when we checked in.
Comment from Hotel Management
Jun 13, 2017 by Management, Hotel Management
Thank you for your review of our hotel, we appreciate your feedback. We apologize you were not completely satisfied with our hotel policies. Thank you again