Ratings based on 612 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel near downtown

Posted Oct 19, 2017
This is our second stay. Hotel remains in excellent condition
Comment from Hotel Management
Oct 20, 2017 by Jamie, Hotel Management
Mike, We are so excited to find out that we met and exceeded your expectations. Your experience is important to us and we value you your feedback. Come see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Nice hotel, especially for the price

Posted Oct 16, 2017
We loved the bistro and bar options. It made our stay very convenient. My husband never wants to stay anywhere else ever again!
Comment from Hotel Management
Oct 20, 2017 by Jamie, Hotel Management
It is most definitely an honor to have such a wonderful personal recommendation from you. We look forward to being of service to you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boerne

Great staff

Posted Oct 15, 2017
Pros: Friendly staff.
Hotel staff was amazing. The front desk clerk was very accommodating and made check in easy. She gave us options for room locations and described the benefits of each room. Restaurant/ bar keeper went beyond expectations and made sure we were taken care of while we relaxed in the lobby even after she closed. I'll be staying here on my next trip to Houston
Comment from Hotel Management
Oct 15, 2017 by Jamie, Hotel Management
Hello Patrick, We are absolutely delighted to know that you enjoyed your stay. It is an honor to have such a fantastic personal recommendation from you. We look forward to seeing you again the next time your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Perfect location close to Medical Clinic!

Posted Sep 12, 2017
Pros: Everything!
Cons: Nothing
Location: Perfect location close to restaurants, grocery stores, my medical clinic and the medical center! And no fighting with traffic!
Every member of the staff I came in contact with was beyond exceptional! Even the maintenance man who came knocking on my door to change a light bulb due to a requisition not my request( I did not even notice) was so polite! Breakfast was delicious, hotel very quiet, every person eager to help in whatever they could! Will be staying there again!
Comment from Hotel Management
Sep 13, 2017 by Jamie, Hotel Management
Hello Terri, It was a pleasure to have been of service to you. Our goal is to provide a memorable hotel experience during your travels and we are overjoyed that we were able to exceed your expectations. Thank you for choosing us as your hotel. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brownsville, Texas

Nice hotel and close to HEB

Posted Aug 26, 2017
Pros: The location
Cons: The TV channels, the couch and the ac units
Location: Goode CO nearby but a little pricey but reminded me of dads cooking.
I loved this hotel. A block from HEB and two blocks from expressway. Great location but i wished the AC units were not as loud and would diffuse the air a bit more. I had a flea on me when i sat on the couch. Didn't seen another one therefore i didn't say anything.
Comment from Hotel Management
Aug 26, 2017 by Jamie, Hotel Management
Hello Enrique, We are overjoyed to know that you loved the hotel. It is our goal to provide a level of service that exceeds your expectations. We are looking forward to seeing you the next time your travels bring you back to the area.
2 out of 5
by A verified traveler from Houston, Texas

Amazing staff, but dirty rooms

Posted Aug 23, 2017
I first have to say the staff provided amazing customer service. We first room we were put in smelled terrible, had several stains on the carpet, wires hanging out of the a/c unit, & bed squeaked. Was moved to another room and the 2nd room smelled like cat urine. To the point our clothes smelled like it. Also again the bed squeaked. We were given a complimentary breakfast as well as a partial refund which was greatly appreciated. Was informed its currently under new management, so perhaps after renovation, I would consider staying again only because of the customer service I was provided by the staff.
Comment from Hotel Management
Aug 25, 2017 by Jamie, Hotel Management
Hello again and thank you for taking the time to share your review. We truly value you your honest feedback so that we can use it to continue to improve, grow and more importantly better serve your needs. I was very disappointed to hear about the issues that you experienced but I'm glad to know that we will get a chance to better your experience with us the next time your travels bring you back to the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Train bar staff

Posted Jul 21, 2017
Pros: Quiet
Location: It was central located for our recent trip.
Went to bar and employee did not how to mix simple drinks, All drinks had to be cola and alcohol combinations and she was extremely slow
Comment from Hotel Management
Jul 22, 2017 by Jamie, Hotel Management
Hello Troy, Thank you so very much for sharing your honest feedback. Your experience is important to us. I have shared your comments with the appropriate team members so that it may be used for operational improvements. We hope to have a chance to better your experience with us the next time that your travels bring you to the area.
5 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017 by Diana, Hotel Management
Thank you for taking the time to rate your stay. It was our pleasure to have been of service to you and we look forward to seeing you again soon. Have a fantastic day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast option could be upgraded.

Posted Jul 16, 2017
The stay was great. Nice sized clean room. We added the breakfast option without knowing what we will get. We had the option to pick one of the three sandwiches, a fruit-cup or a parfait and a drink. So after three days the menu was lest interesting. I wish there were more options included in the breakfast.
Comment from Hotel Management
Jul 16, 2017 by Jamie, Hotel Management
Hello, Thank you for taking the time to share your review. We are honored to have been your chosen hotel during your recent travels to the area. Your experience is important and your honest feedback is valuable for our operational improvements. Thank you again we look forward to seeing you the next time that you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
The hotel was located in a great location close to downtown houston
Comment from Hotel Management
Jul 13, 2017 by Jamie, Hotel Management
Hello, Thank you for taking the time to let us know about your stay. We are delighted to know that you enjoyed your time with us and that the location was convenient for you. We look forward to seeing you again the next time that you are in the area.