Ratings based on 2,543 Verified Reviews

4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Posted Jan 8, 2018
This is my second time I have been here and every time I have a great time and service the staff were nice and friendly and every time I come to Houston I will definitely come here.
Comment from Hotel Management
Jan 9, 2018 by General Manager, Hotel Management
Dear Milani, Our staff was more than delighted to offer you the amazing experience during your stay that you have come to expect with us. At the Crowne Plaza Suites Houston - Near Sugar Land, it is important that each guest is greeted with the level of service you received during your trip. It would be our pleasure to welcome you back during your future travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston, texss

Posted Dec 28, 2017
Was a good experience. Nice and comfortable. Made us feel good. Nice pool. Fast check in
Comment from Hotel Management
Dec 29, 2017 by General Manager, Hotel Management
Dear Alfonso, We're delighted to hear that you had a great experience at the Crowne Plaza Suites Houston - Near Sugar Land and enjoyed our fast check-in process and relaxing pool while you were here. We hope you'll return for another comfortable stay and thank you for the positive feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

NICE hotel right off the freeway

Posted Dec 27, 2017
Pros: the loony is so pretty
Cons: i wouldn't change anything
Location: busy area, other motels and restaurants
roomed smelled amazing. very tidy. everything fresh. spotless
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
It was a privilege to serve you during your visit to Crowne Plaza Suites Houston - Near Sugar Land. Thanks so much for leaving our team a five-star review and such kind words! From our pleasant-smelling, immaculate rooms to our easy-to-access location, we are proud to serve our guests' needs. Please keep us in mind next time you are in town.
3 out of 5
by A verified traveler from Houston Texas

Hotel looked nice from the outside, room was Not

Posted Dec 27, 2017
Heater wasn’t working. Front office promised to send engineer but never did. Was 60 degrees all da/night finally sent us a small space heater. Didn’t make any difference. Also the balcony’s inner door was broken and off the rail Alsonone of the Rlavstors was out of service Very disappointing. Would Not recommend.
Comment from Hotel Management
Dec 29, 2017 by General Manager, Hotel Management
Dear Ron, We are very sorry for the issues you endured during your stay at our property. With the temperatures on the low side, we want to ensure that every guest is comfortable in their room, and we apologize that this was not the case during your stay. It is also disappointing to know that we were not able to resolve this concern to your satisfaction. We are also working with our maintenance team to fix the balcony door and elevator. Thank you for choosing us, and please keep us in mind for a second chance next time you visit Sugar Land.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2017
Great....... Excellent...... Will definitely visit more than one's... Good
Comment from Hotel Management
Dec 27, 2017 by General Manager, Hotel Management
Our goal at Crowne Plaza Suites Houston - Near Sugar Land is to impress all our guests, so it's gratifying to see we accomplished this during your stay. Thank you for the kind words. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 11, 2017
Room was comfortable and staff was very engaging!! Loved everything!
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Dear Candy, We're delighted to receive your outstanding review of Crowne Plaza Suites Houston - Near Sugar Land! Our team was happy to deliver the comfortable accommodations and friendly service you were expecting. We trust that all other aspects of your stay were equally great. Many thanks for your kind praise and we'd love to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and the staff is great

Posted Nov 30, 2017
This is a very good hotel and the room was clean. Also the staff was very friendly
Comment from Hotel Management
Nov 30, 2017 by General Manager, Hotel Management
We really appreciate your thoughtful review. Thank you for your considerate feedback for our rooms and our friendly, helpful service team. We are passionate about hospitality and only happy when you're happy! Should you find yourself in the area again, visit us at the Crowne Plaza Suites Houston - Near Sugar Land!
3 out of 5
Recommended
for Everyone
by A verified traveler from Lake Charles, La

Choose hotel because near Chinatown.

Posted Nov 18, 2017
Need to do something about sound proofing rooms so you don't hear traffic. Out of hotel most of day but when return and ready to sleep I want it to be quiet. Also ac is noisy too.
Comment from Hotel Management
Nov 28, 2017 by General Manager, Hotel Management
Dear David, One of our main goals is to provide our guests with a great night's sleep, so we are sorry for any inconveniences that you may have experienced due to outside noise and the A/C unit. We will certainly make sure that our maintenance team takes a look at the necessary improvements. However, we are glad that our location made it easy to get out and explore all day long. We appreciate your feedback and would love the opportunity to offer a better night's sleep in the future.
2 out of 5
by A verified traveler

Housekeeping Not up to the Mark

Posted Nov 6, 2017
Pros: Location
Cons: The Bathrooms need serious upgrade and house keeping needs to improve
The hotel location is convenient. The bathrooms has very little ventilation or exhaust fans. They need severe upgrades as things are falling apart. Housekeeping staff do not take interest in restocking stuff you have used.Over all ok for a night or so if you have to.
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
Dear Vishal, Feedback from our guests is always valuable as it helps us improve for future guests. We're pleased our location suited your needs, however, we're sorry you felt the bathroom needed attention and that you wished our housekeeping staff had been more attentive during your stay. We'll pass your comments along to the appropriate staff members and hope you'll consider staying with us again on future trips.
1 out of 5
by A verified traveler from Brooklyn, NY

stay away

Posted Oct 19, 2017
Pros: nothing
Cons: cleanliness, remodeled rooms. anything to bring this property up to date.
hotel check in- decent room size- not bad 1 night stay, had to kill 2 roaches- 1 in the bathroom, one in the bed. needs a total makeover, really lacking in all departments-2.5 star property, dont be fooled! after notifying the front desk and not looking to get anything from a 1 night stay, their answer was "would you like to join us for breakfast" my answer- NO, get me the F out of here at 9 am!