Ratings based on 434 Verified Reviews

3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Tupelo MS

Nice front staff.

Posted Dec 26, 2017
Good location. Very nice staff at front. No coffee maker in room.
Comment from Hotel Management
Dec 26, 2017 by Hotel Management, Hotel Management
Aki, thank you for your review. We are glad to read you liked our convenient location and the courteous service provided by our front desk team. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Houston TX

The location is nice but that is it

Posted Dec 15, 2017
No hair dryer, it didn’t look very clean. the location is nice but the hotel overall I would not recommend to others. They take way to long to check you in.
Comment from Hotel Management
Dec 16, 2017 by Hotel Management, Hotel Management
Victor, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from washington

Posted Nov 11, 2017
In general the staff is good, when you arrive the room is clean as well as the bathroom. But the room has a weird smell and housekeeping never came to check our room or bathroom daily for replacing the papertowel. The hotrl has a good location.
Comment from Hotel Management
Nov 12, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are happy to know you liked our location. However, we are sorry for the cleanliness and service issue you encountered. Your concerns will be shared with my housekeeping team to take remedial actions. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Lobby staff at check in was less than friendly. Elevator out of service for three months?
Comment from Hotel Management
Nov 9, 2017 by Hotel Management , Hotel Management
Thanks for choosing Extended Stay America and for taking the time to share your experience. We are glad to read your stay with us was a nice one and that we met most of your expectations. However, we are sorry for the service issue you experienced and the inconvenience caused. In regard to elevator issue, we want you to know we have taken significant measures to improvements moving forward, possibly since your next visit. Thanks once more for being our guest, and we hope to welcome you again whenever your travels bring you to our area. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Oct 19, 2017
Waited nearly 10 min for the attendant to arrive along with the other guests behind me. When I entered my room it smelt like vomit so much that I walked straight out and dove three hours home at 9pm.
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
5 out of 5
by Matthew

Posted Oct 10, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Wow - Matthew, thank you for the 5-star rating. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
5 out of 5
by Marjorie L.

Great

Posted Oct 9, 2017 on Hotels
Very good
Comment from Hotel Management
Oct 11, 2017 by Manager, Hotel Management
Marjorie, thank you for being our guest at Extended Stay America. It’s a pleasure knowing you had a fantastic time being with us and loved everything we offer. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Los Angeles

Not the best place for the price

Posted Oct 5, 2017
Pros: I choose that hotel for the location.
Cons: Staff! train them or hired nicer people with costumer service orientation. Do something with that smell!!!! is unbearable!! wash the carpets/curtains
Location: great location
I choose that hotel for the location. The carpet was Stain red(disgusting). The room smelly and not well cleaned. Very noisy hotel, people outside drinking 2 of the 5 nights that i stay.(nobody in reception to complain). Plus they over charge me for an extra night without authorization. thank God that i check my credit card frequently. The hotel Staff was 9/10 very unhelpful even rude sometimes. The manager is super nice but he is not in the floor when the staff do not do their jobs. Road motels are way better than this extended stay. i wish i haven't paid the whole week. i would definitely not stay again in that UGLY place.
Comment from Hotel Management
Oct 7, 2017 by Hotel Management, Hotel Management
Maria, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
3 out of 5
by David

Posted Oct 1, 2017 on Hotels
Comment from Hotel Management
Oct 3, 2017 by Manager, Hotel Management
David, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
4 out of 5
by Johnny

Posted Sep 21, 2017 on Hotels
Comment from Hotel Management
Sep 23, 2017 by Manager, Hotel Management
Johnny, thank you for your generous rating of Extended Stay America. We are glad you had a great stay and enjoyed almost all the aspects of our hotel. On behalf of everyone here, we invite you to visit us again the next time you are in this area. Sincerely, Hotel Management