Ratings based on 258 Verified Reviews

3.3 out of 5
65% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from san juan texas

Close to nrg stadium

Posted Nov 7, 2017
Staff very unfriendly. Hotel hallways very dirty, had food in Galway floor the whole time we stayed there and it was the same food. Room smelled like carpet has never been cleaned. What they had for breakfast was a joke, really
Comment from Hotel Management
Nov 10, 2017 by Hotel Management, Hotel Management
Thank you for your candid feedback. Although you liked our location, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from nacogdoches tx

Posted Nov 2, 2017
The hotel is very convince to hospital and shopping center. I feel safe there being staying there for years. They can do so up grading but overall it's stable.
Comment from Hotel Management
Nov 3, 2017 by Hotel Management, Hotel Management
Sharon, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Close to NRG and shops

Posted Oct 21, 2017
Pros: Location
Cons: Furniture is a bit in need of update/ repair Beds are comfortable though
Location: Convenient to restaurants, supermarket
The staff is friendly, and having my dog there was no problem
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Thank you for your feedback. We are pleased to know your overall stay with us was satisfactory and that you liked our convenient location. That being said, we are sorry we missed meeting some of your expectations and have taken a note of your concern for future evaluation. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Short Stay, Great Stay!

Posted Oct 2, 2017
Pros: Convenient and comfortable.
Needed a place to stay for a last minute change in plans. Expedia got me just what I needed.
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are glad to know you found our location perfect for your needs and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
4 out of 5
by Nathanial

Good hotel

Posted Aug 19, 2017 on Hotels
Would book here again. No major problems. Clean room.
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Nathanial, thank you for taking the time to post a nice rating. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We look forward to impressing you again on your next trip as well. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice and Close

Posted Aug 12, 2017 on Orbitz
What I like about this place that it"s close to everything and everybody that mattered.
Comment from Hotel Management
Aug 14, 2017 by General Manager, Hotel Management
Steven, thank you for staying at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. We are delighted to read you had an enjoyable time with us and that you loved our convenient location which was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Nice getaway

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017 by Manager, Hotel Management
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. Sincerely, General Manager
4 out of 5
by Dalton

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Dalton, we appreciate you sharing your kind rating online. It was a pleasure having you as our guest, and we hope to see you soon at Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby. Sincerely, General Manager
4 out of 5
by Leah

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Manager, Hotel Management
Thank you for sharing your kind rating of Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby with other travelers online. It was our pleasure hosting you, and we hope to see you again in the future. Sincerely, General Manager