Ratings based on 846 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Disappointing but acceptable

Posted Jan 9, 2018
It was very disappointing for a 4 star hotel to have broken heating problem then TV issue. Room is worn down and old. Very basic features. At most it can only rated 3 star. Definitely won't stay here in the future.
Comment from Hotel Management
Jan 16, 2018 by HotelMgmt, Hotel Management
We appreciate your feedback. Your experience is not reflective of a typical stay with us and we truly regret any difficulties you may have experienced. Your comments have been shared with my team. It is our hope to welcome you back to provide you with a stay that exceeds your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Port O'Connor, TX

Nice hotel.

Posted Jan 3, 2018
Pros: Everything
Cons: Maybe Parking
Location: Great Location.
The front desk lady was wonderful when we checked in and when we checked out they were extremely nice and courteous.
Comment from Hotel Management
Jan 5, 2018 by HotelMgmt, Hotel Management
It’s wonderful to learn that our staff made you feel welcome and that you had an enjoyable stay with us. Thank you for taking the time to review your experience. We look forward to having you return to the Hilton Houston Galleria Area again soon.
3 out of 5
by A verified traveler

Galleria Hilton is average.

Posted Jan 1, 2018
The building looks nice upon entrance, and that's whee the glamour stops. The rooms are alright, but wish there was ice / microwaves in the room or at least on every floor! The bathroom want fully cleaned which made me wonder abt the rest.... Average, at best...
Comment from Hotel Management
Jan 3, 2018 by HotelMgmt, Hotel Management
We appreciate you taking the time to provide us with feedback about your stay. I am displeased to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to my management team. We sincerely hope you give us another chance.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis

Simple but convenient

Posted Dec 27, 2017
Pros: Reasonable price. Free parking. Godd location.
Cons: Some upkeep of the facilities.
Location: Wuthin ten -15 minutes of many attractions in near western/southwestern part of Houston.
Good location if you have a car. Free parking. A bit old, but clean. Very helpful staff.
Comment from Hotel Management
Jan 3, 2018 by HotelMgmt, Hotel Management
Mike, I’m happy to read that your overall experience was positive. Our hotel was fully renovated a little over a year ago, and we offer a number of services that includes a complimentary shuttle to local businesses and the Galleria area. We hope to welcome you back to our hotel in the near future.
1 out of 5
by A verified traveler from houston texas

WORST EVER

Posted Dec 23, 2017
I checked in on the 20th at approx 5, after returning to the hotel at approx 10 pm, I discovered a problem with the tv in my room, I was informed the engineer was gone for the evening. The next day I again notified the front desk and additional two times they completed the repairs at approximately 755 pm on the 21st. In addition i rented a upgraded room exc level at additional cost although the room is exactly the same as any room in the hotel but is supposed to have access to a specific lounge. This lounge was of course not only closed for my time at the hotel but would be for several weeks. The final draw was when I asked for a late check-out which is normally custom for honors members and was denied ......attached are relevant pictures
Comment from Hotel Management
Jan 3, 2018 by HotelMgmt, Hotel Management
Thank you for your valuable feedback. We understand your frustration, and sincerely apologize for the inconvenience you faced. I have shared your comments with the appropriate staff, and hope you give us another chance as we will definitely improve our services.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
I stayed here for 4 nights recently for a work trip. The hotel met my expectations and I would stay here again.
Comment from Hotel Management
Dec 19, 2017 by HotelMgmt, Hotel Management
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and I'm looking forward to having you as a guest at the Hilton Houston Galleria hotel again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
Great experience and comfort. Staff was very friendly and helpful.
Comment from Hotel Management
Dec 19, 2017 by HotelMgmt, Hotel Management
We truly appreciate your kind words about our staff. It's always great to hear positive reviews such as this. I will be sure to share your comments with our staff, and hope to welcome you back to the Hilton Houston Galleria Area hotel soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

You will like it

Posted Dec 13, 2017
Pros: it is clean, staff there r ok. Van is an awesome rep, she really made it comfortable for me
Cons: Improve inflow of customers, and never to rush customers on a check out date
Location: accessible
I recommend this hotel, I will surely like to stay there again
Comment from Hotel Management
Dec 15, 2017 by HotelMgmt, Hotel Management
Eman, we appreciate you taking the time to share your comments and your recommendation. We will let Van know that you were pleased with her service. We look forward to having you back to the Hilton Houston Galleria Area hotel again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the galleria

Posted Dec 13, 2017
It's close to everything to some certain extend. Will come back to stay if I visit again
Comment from Hotel Management
Dec 15, 2017 by HotelMgmt, Hotel Management
I’m so happy to read that you found our location convenient, and that you plan on staying with us again the next time you travel to Houston. We look forward to that time when, we can welcome you back to the Hilton Houston Galleria Area hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

My Home When I'm In Houston TSU Perant

Posted Dec 10, 2017
The Hilton Houston Galleria Hotel is a Great place to stay when I'm visiting Houston TX This is my second time stay at the Hilton and both times I enjoyed my stay there The staff and manager was very friendly, the lobby was clean, the room was clean, and welcoming I'll be back in February 2018
Comment from Hotel Management
Dec 12, 2017 by HotelMgmt, Hotel Management
To receive such high remarks from our valued guests makes us smile, thank you for making our hotel your second home when you're in Houston, Ms. Trice. We appreciate your loyalty and your continued trust in our hotel and our staff. We look forward to your return to the Hilton Houston Galleria Area hotel in February!