Ratings based on 824 Verified Reviews

4.0 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

You will like it

Posted Dec 13, 2017
Pros: it is clean, staff there r ok. Van is an awesome rep, she really made it comfortable for me
Cons: Improve inflow of customers, and never to rush customers on a check out date
Location: accessible
I recommend this hotel, I will surely like to stay there again
Comment from Hotel Management
Dec 15, 2017 by HotelMgmt, Hotel Management
Eman, we appreciate you taking the time to share your comments and your recommendation. We will let Van know that you were pleased with her service. We look forward to having you back to the Hilton Houston Galleria Area hotel again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the galleria

Posted Dec 13, 2017
It's close to everything to some certain extend. Will come back to stay if I visit again
Comment from Hotel Management
Dec 15, 2017 by HotelMgmt, Hotel Management
I’m so happy to read that you found our location convenient, and that you plan on staying with us again the next time you travel to Houston. We look forward to that time when, we can welcome you back to the Hilton Houston Galleria Area hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

My Home When I'm In Houston TSU Perant

Posted Dec 10, 2017
The Hilton Houston Galleria Hotel is a Great place to stay when I'm visiting Houston TX This is my second time stay at the Hilton and both times I enjoyed my stay there The staff and manager was very friendly, the lobby was clean, the room was clean, and welcoming I'll be back in February 2018
Comment from Hotel Management
Dec 12, 2017 by HotelMgmt, Hotel Management
To receive such high remarks from our valued guests makes us smile, thank you for making our hotel your second home when you're in Houston, Ms. Trice. We appreciate your loyalty and your continued trust in our hotel and our staff. We look forward to your return to the Hilton Houston Galleria Area hotel in February!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Need to send receipt for stay. Nice staff esp at breakfast
Comment from Hotel Management
Dec 12, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to review your stay with us. We will let our staff know that you were pleased with their service. It will be great to welcome you back to the Hilton Houston Galleria Area hotel again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Posted Nov 29, 2017
The stay was pleasurable. Nice staff, clean room. I will visit again at a later time.
Comment from Hotel Management
Nov 30, 2017 by HotelMgmt, Hotel Management
We appreciate your kind feedback. It was great to have had you here and I look forward to welcoming you back to the Hilton Houston Galleria Hotel the next time you are in the area.
1 out of 5
by A verified traveler

Rude check in staff

Posted Nov 25, 2017
It always amazes me how corporations spend millions to get you as their .customer but let their rude, untrained staff ruin it
Comment from Hotel Management
Nov 30, 2017 by HotelMgmt, Hotel Management
I’m sorry for your experience, I assure you this isn’t typical. Most of our guests find our staff welcoming and helpful, but it sounds like we didn’t offer you that same service. I have shared your comments with our staff & hope you give us another chance, as we will certainly improve our services.
2 out of 5
by A verified traveler

short stay

Posted Nov 20, 2017
Pros: location
Cons: I dont know what could be done to reduce the noises from outside????
good location very spacious room but is very noisy, not a place to have a good night rest after many hour driving. Near to everything but to close or right by the freeway. We had a room facing the freeway so sleeping was almost impossible. Hotel staff are very nice and courteous also everybody at the Breakfast buffet.
Comment from Hotel Management
Nov 24, 2017 by HotelMgmt, Hotel Management
Thank you for your review. I'm sorry to hear you didn’t have a restful night's sleep. we offer a variety of accommodations and we regret we did not have the chance to ensure your stay was nothing short of excellent. We look forward to welcoming you back soon.
3 out of 5
by A verified traveler from Dallas Tx

Average Hotel

Posted Nov 15, 2017
Pros: The breakfast and dinner were good. The front desk staff was nice and helpful. The hotel was in a convenient location next to a freeway.
Cons: Better smelling rooms. Train housekeeping on when and when not to go inside a guest room. Microwaves and ice machines on all floors.
Location: Not impressed with a strip club next door to hotel. Also not impressed with the surrounding area.
Not what I expected in a Hilton hotel, nice size room, but smelled like a dog had previously been there. Housekeeping came in room with there key while my husband and I were in the room and a do not disturb placard was displayed on the outside of the door. Hotel is next door to a strip club and hotel is not in the Galleria area, which is false advertising. The room looked like it had been renovated which is good. Slow internet connection.
Comment from Hotel Management
Nov 15, 2017 by HotelMgmt, Hotel Management
Your kind words about our staff and your dining options are appreciated. While we are glad you enjoyed aspects of your stay, regret we did not meet your expectations completely. Located next to the freeway and 2 miles from the Galleria Shopping area, we hope to have the chance to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

The extra mile

Posted Oct 29, 2017
I was very impressed with the staff at the hotel desk. The gentleman went out of his way to help sort some issues I had with the atm in the lobby - very impressed.
3 out of 5
by A verified traveler

Posted Oct 22, 2017
Very poorly kept. Broken restroom door. Backflow in the bathroom sink. Broken coffee maker