Gone downhill since my stay four years ago
Posted Dec 27, 2016
I booked four days at this hotel and paid a chunk of money for this and was sorely disappointed. The hotel room seemed bland and without much appeal to it, not a lot of paintings on the wall, a curtain for a closet door, refrigerator door handles broken, and nothing stocked in the kitchen. The hotel room had not been dusted for a while either. There were also no sheets or pillows for the pull out day bed even though the front desk told us that it should be in the room.
Lastly, the hotel staff should have a checklist of what to give a guest upon check in. Me and my family had to make three trips to the lobby to get towels, cups, dish soap, extra shampoo and to tell them to dust. The checklist should then be reviewed with each new guest and the hotel staff should explain to guests that nothing is provided in the room and they will have to ask for everything, from pots and pans, to cups, to extra towels, to the bedding for the extra bed.
I won't have anyone stay here again and I hope that the new WoodSpring Suites that is under construction makes this hotel improve.
Comment from Hotel Management
Jan 10, 2017 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.