Room smelled of smoke and wasn't really very clean (used washcloth in shower etc.)
Comment from Hotel Management
Aug 12, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry to read that you experienced a smoke odor in your room and that the room cleanliness did not exceed your expectations. I met with our staff, and we will be coaching our housekeeping staff to ensure that this kind of oversight is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.