Entire area smelled like sewage. Staff rude and...
Posted Feb 1, 2017
Check in wasnt pleasant. Unloaded all our luggage and went to room around 1100 pm with wife and four children. Open the door and there was coffee and food on the table iron out still warm. There was wet towels on the floor beds weren't made. Went back to the front desk with all our belongings dead tired at this point we just drove 10 hours, got another room went to this room the entire floor smelled like the outside sewage. Went to room it was clean but we all needed showers and there were 3 towels for 6 people, called front desk man there tells us we'll have to come get them he has no help right now. Goto get towels and he and the original lady are laughing it up at the front desk. Looks like he had help. Showers were good but the beds were hard. The pull out looked pee'd on. I wasn't very happy and this was the first Holiday inn we've stayed at and we won't be back... There is a Hampton across the street. I wish I had booked that.. :(
Comment from Hotel Management
Feb 3, 2017 by Joel, Hotel Management
I apologize for your poor experience during your stay with us. Reading your review quite surprised me as to it is not the kind of quality and service I expect from our staff and our guests deserve. Please feel free to contact me directly to discuss your stay.