Ratings based on 1,365 Verified Reviews

3.9 out of 5
81% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

My stay

Posted Apr 16, 2017
I saw where they are updating soon. The room was very outdated. Nasty carpet, stained tub. Beds were very uncomfortable. We liked the beach access, and access to town. The courtyard was beautiful and the pool was very nice. If updated I would stay again
Comment from Hotel Management
May 14, 2017 by Westgate Resorts, Hotel Management
Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at our resort. Our location is undergoing a major renovation to improve the level of guest comfort for all guests. We hope you are able to revisit us to see what new and exciting changes we have made. Ray
4 out of 5
Recommended
for Families
by A verified traveler from DePere, WI

Great hotel across the street from Cocoa Beach!

Posted Mar 31, 2017
Pros: I liked the value of what you got versus what you paid the most. The closeness to the beach as well.
Cons: I wouldn't change anything.
Location: Besides the beach and pier, there are restaurants/bars, tours, rentals (boats, surfboards, bikes, beach chairs, etc...), surf lessons, and much more!
We got what we paid for and more. The room was clean and in good repair. We didn't pay for extreme comfort so we didn't expect it. We were able to sleep comfortably so that is all we needed. The hotel staff were friendly and always ready to help with requests, questions and suggestions. Beautiful Cocoa Beach was just across a dead end street, and the hotel ran a trolley back a forth to Cocoa Beach Pier which had beach rentals, shops, bars and restaurants. The rooms are two room suites with a full kitchen so you don't have to eat out the entire time. There is a king bed in one room, and the other room has a full bed and a double bed which fit our family of 5 perfectly. I would definitely recommend this place if you are on a budget.
Comment from Hotel Management
May 14, 2017 by Westgate Resorts, Hotel Management
We are so happy to hear that you enjoyed your stay and that our service and accommodations met your expectations. We hope to welcome you back again in the future for another memorable stay with your family. Ray
4 out of 5
Recommended
for Families
by A verified traveler from washington

Nice family hotel/apartment close to the beach.

Posted Mar 23, 2017
Pros: Full kitchens
Cons: Replac carpeting with tile.
Location: Restaurants and Ron Jon's within walking distance.
Easy to access beach front complex. Apartment style hotel so complete kitchen means you can have some meals in room. Needs to be updated but what can you expect from a place that close to the beach.
Comment from Hotel Management
May 14, 2017 by Westgate resorts, Hotel Management
Thanks for the great review following your recent stay. I'm glad you enjoyed the Resort and found our location convenient to all the entertainment and sights around town. Hopefully we will have the pleasure of welcoming you back on any future trip to Cocoa Beach. Ray
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Great hotel close to the action.

Posted Mar 23, 2017
Pros: The hotel is very close to the beach and centrally located in Cocoa Beach. It is close to restaurants, shopping, Ron Jon's and the Pier.
Cons: It is sometimes difficult to get a BBQ so maybe a few more. Some of the BBQ are also getting tired.
Location: Close to the beach, shopping, Ron Jon's, restaurants. You are one hour away from Disney and Universal.
This was our second time staying at this hotel. We were placed in the last room at the very back of the hotel. We enquired about the possibility of getting another room. The front desk staff were very helpful and within a day, we were upgraded to one of the newly renovated rooms. The room was great. The new beds are very comfortable. We really enjoyed our stay and will likely come back again next year.
Comment from Hotel Management
May 14, 2017 by Westgate Resorts, Hotel Management
Thank you very much for your review. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us. Ray
3 out of 5
by Lori

Posted Mar 21, 2017 on Hotels
Three times on our two night stay we found huge bugs from the family of cockroaches as the front desk confirmed.
Comment from Hotel Management
May 14, 2017 by GuestRelations, Hotel Management
We apologize for the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. I have shared your review with our management team to prevent issues of this nature from re-occurring. We truly hope you will give us a future opportunity to serve you. Ray
4 out of 5
by A verified traveler

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
May 14, 2017 by GuestRelations, Hotel Management
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Ray
2 out of 5
by Dean

Run down and over-priced

Posted Mar 19, 2017 on Hotels
This property is run down and need of a huge makeover. They seem to be starting a renovation project that looks promising. I'd wait until that was complete before considering staying here again. My wife and kids gave me grief for this one.
Comment from Hotel Management
May 14, 2017 by GuestRelations, Hotel Management
Thank you for taking the time to post a review of your recent stay. Our location is undergoing renovations to improve all aspects of our resort. We hope you are able to revisit us to see what new and exciting changes we have made. Ray
4 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis

Great location/ under construction.

Posted Feb 26, 2017
Pros: Heated pool, gardens, location & beach access. Trolley to Cocoa Beach Pier which was great!
Cons: Need better basic maintenance of rooms. Had old carpet, squeaky beds, running toilet. Westgate doing a beautiful remodel but has let older rooms go.
Location: Right in heart of Cocoa Beach! Near Ron Jon shop, restaurants, parks. Alvin's across the street is great for shirts & towels. Have their own trolley
Fantastic location/ pool/ beach access but resort under renovation so some rooms are well out of date. Resort was well located and the pool & gardens were beautiful but the first room we were put in hadn't been updated in 20+years. Westgate in process of a beautiful renovation but more could have been done to make those comfortable in the meantime. Staff was responsive upgrading us after issues with running toilet/ squeaky beds. This place will be spectacular after remodel but until then watch out rooms badly in need of update.
Comment from Hotel Management
Feb 28, 2017 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are pleased to know that you enjoyed a wonderful overall vacation with us and that you found our pleasure in our resort amenities. We hope that you come back again soon. Luna
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Nice hotel with private beach

Posted Feb 9, 2017 on Orbitz
Pros: You were 100 yards from the beach and a free trolley would take us to the pier which was a little over a mile away.
Cons: Shower head was plugged.
Location: Grocery was about 3 blocks away so can walk to it. Lots of restaurants nearby. Atlantic had nice waves but beach area not as nice as Gulf side.
Nice staff, warm pool and big rooms. Comfortable beds. Was undergoing renovation when we were there so hard to find parking spots. Nice elderly clientele and nice staff.
Comment from Hotel Management
Feb 11, 2017 by Westgate Customercare, Hotel Management
Thanks for the great review following your recent stay. I'm glad you enjoyed the Resort and found our location convenient to all the entertainment and sights around town. Our location is undergoing a major renovation to improve all guest areas. We hope you are able to revisit us to see what new and exciting changes we have made.
4 out of 5
by sharon

Great beach access

Posted Jan 4, 2017 on Hotels
Our family of 5 stayed 2 nights. It was a great space to spread out. The rooms are a little dated but they are in the process of remodeling. Wish the sofa would have been a pull out couch but overall it had what we needed. Great courtyard area for grilling and pool. Great access to the beach! Would stay here again and look forward to the updated rooms.
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Thank you for your kind compliments! Nothing is more rewarding in the hospitality industry than reading the generous comments from another satisfied guest. We hope your incredible experience will keep you coming back to Westgate! Ray