Amazing service, and incredible views. The location is also superb as it's less than 5mins to walk to the main area, but it's quiet and safe. Those three things are what makes this hotel so special. The room is very stylish, and there's a coffee machine and toiletries, although I didn't find the beds very comfortable (hard with rigid pillows). It's in an odd tower block, but once you're inside the room, you feel like you're in a luxury space ship or something. A few noisy fog horns from the cruise ships to disturb your sleep, but that's unavoidable. The service and people really did make it special though - nothing was too much trouble, recommendations were excellent and we really felt like we were the only occupants in the hotel (even though they were full up) because of how attentive, caring and flexible they were. Thank you for everything!