Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Seattle

Convenient, clean and friendly downtown hotel

Posted Aug 19, 2016
From checkin on, had a good experience. Staff fast and friendly, room clean, beds comfortable with actual pillows (not useless decorative ones) and great air conditioning during a Spokane heat wave. Breakfast buffet was good - best of any I've seen in a while, and staff was on the ball to replace anything that needed attention. Accommodated my late checkout easily. Would stay here again in a heartbeat.
Comment from Hotel Management
Aug 23, 2016 by Bailie_BW, Hotel Management
Thanks for staying with us at the Best Western Plus City Center and thanks for taking the time to post your review. We will see you again, hopefully soon!
4 out of 5
by A verified traveler from Prince George, BC

Good clean and quiet hotel

Posted Jul 29, 2016
Stayed there on a quick holiday to Spokane. Room was clean and the staff were very friendly. The breakfast provided was good. I would recommend The only downside was I asked to upgrade room and because I booked with Expedia they said they could not change the reservation but if I had booked directly I could. Something to remember for next time
Comment from Hotel Management
Jul 29, 2016 by Bailie_BW, Hotel Management
Hi there! Thanks for staying with us and thanks for your review. Unfortunately there are some limitations when not booked direct, but we're happy you stayed with us and hope you come back and see us again soon. Thanks!
4 out of 5
by A verified traveler

Limited parking

Posted Jul 19, 2016
Be wary... there is limited parking, so if you get to the hotel late, don't be surprised if they tell you to park around the corner at a local grocery story. Downside: you have to move your car by 7:4am - this was a complete hassle!
Comment from Hotel Management
Jul 20, 2016 by Bailie_BW, Hotel Management
Thanks for staying with us! We're sorry about the hassle! We are one of the only hotels that doesn't charge for parking in the downtown core and we're lucky to have some overflow parking available directly behind our property at the Main Street Market! Thanks for posting your review and we hope that we get to see you again soon.
4 out of 5
by A verified traveler from München

Preiswertes City-Hotel

Posted Jul 13, 2016
Vier Nächte in Suite 414, mit Livingroom und Bedroom, Kingbed, Jakuzi, 7 Meter breiter Balkon, für $220/N+Tax nicht zu teuer. Sehr gute Matratze. Die Lage nahe Restaurants und City-Park ist genial. Das Frühstück ist guter Best Western Standard. Wegen zu lauter Nachbarn und extrem nervigem Trittschall in 214 haben wir um ein anderes Zimmer gebeten, was mit wenigen Worten bestens geklappt hat. Wenn die Suite 414 verfügbar ist, kommen wir auf jeden Fall wieder...
Comment from Hotel Management
Jul 13, 2016 by Bailie , Hotel Management
Thanks for staying with us! We're happy you could enjoy one of our King Suites! Sounds like you had a nice time. We'll keep 414 ready for your next stay!
5 out of 5
by A verified traveler

Hotel muy bien ubicado

Posted Jun 13, 2016
Todo muy bien, un poco de ruido porque esta en una avenida principal, pero con tapones de oído lo solucionas.
Comment from Hotel Management
Jun 22, 2016 by Bailie, Hotel Management
Thanks for staying with us downtown in Spokane during your recent trip! We're glad you liked the location and hope to see you again!
5 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
The staff was extremely friendly.
Comment from Hotel Management
Jun 9, 2016 by Bailie, Hotel Management
Thanks for staying Best Western Plus! Thanks also for your nice words about our staff - We share guest reviews at staff meetings. See you next time you're in Spokane!
4 out of 5
by A verified traveler

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jun 9, 2016 by Bailie, Hotel Management
We know that there are many options for lodging in Spokane so thank you for choosing to stay with us and we hope you come back and see us again soon!
4 out of 5
by A verified traveler

Posted May 20, 2016 on Hotels
Comment from Hotel Management
Jun 9, 2016 by Bailie, Hotel Management
Thanks for choosing to stay Best Western in downtown Spokane!
4 out of 5
by A verified traveler from Spokane

Posted May 17, 2016
Pros: The personnel was awesome, including the people who clean the rooms.
Cons: The noise, breakfast, make it more home made oatmeal, NOT microwave, come on. Have more options, 3 days and the same thing was served each day.
Location: No complaints, location is perfect.
The only but I have is that there was a door connecting to the next room, and the family staying in that adjacent room woke up really early and the kids were loud, and I was trying to rest not wake up super early before 7am. Second, oatmeal was not made, and I loath microwaves, the radiation it produces is worse than a chemo, don't assume we all love using microwaves. since it was across the Convention Center I expected to be fancier.
Comment from Hotel Management
May 20, 2016 by Bailie_BW, Hotel Management
Thanks for staying with us and thanks for posting your review! We try to accommodate many different dietary restrictions in our complimentary breakfast and will take your recommendations into consideration. Next time you stay with us, make sure to check our our local granola - some of our guests love it so much they order it by the box to take home with them! Thanks again for staying with us!
4 out of 5
by A verified traveler from Pendleton Oregon

Clean Rooms, Friendly Staff

Posted May 4, 2016
The staff was friendly, rooms clean and well maintained. Had a nice breakfast area and good selection of items to pick from. A no frills Hotel but a great value and overall positive experience.
Comment from Hotel Management
May 10, 2016 by Bailie_BW, Hotel Management
Thanks for writing in about your recent stay with us! We're glad you thought it was a great value and had a positive experience! We hope you come see us next time you're in Spokane!