Ratings based on 630 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Pros: Convenient location and outstanding staff. Also, the breakfast was just great. Overall, we truly enjoyed our stay.
Cons: Slightly higher toilets and more room on the bathroom sink to place personal toiletries.
Location: We have no complaints about location or things to do. The hotel is in a very convenient location.
The only concerns I had was that the toilet was too low, which made it difficult to stand up after sitting. Also, there was very little space on the bathroom sink to put our toiletries.
Comment from Hotel Management
Jun 11, 2017 by Sarah P, Assistant GM, Hotel Management
Thank you for taking the time to leave us feedback about your stay with us. We are glad you enjoyed our friendly staff and our breakfast buffet. We hope you will come back and see us again the next time you are in Spokane.
5 out of 5
Recommended
for Everyone
by A verified traveler from washington

Close to convention center

Posted May 28, 2017
Clean hotel that is walking distance to Riverfront park and the convention center. There are many restaurants walking distance also.
Comment from Hotel Management
May 28, 2017 by Sarah P, Assistant GM, Hotel Management
Thank you Tracy for leaving us feedback about your recent trip to our property. We always loving hearing back from our guests. We are so glad you enjoyed your stay and we hope you will come back and see us next time you are in Spokane.
5 out of 5
Recommended
for Everyone
by A verified traveler from portland, OR

Look good but

Posted May 16, 2017
Pros: Location
Location: Every thing niar bus
Look good but room wall are so thin next door's toilet or shower I can hear Hotel back ground music are noisy too Breakfast are very good stuff are very nice
Comment from Hotel Management
May 17, 2017 by Dakoda, Hotel Management
Thank you for taking the time to leave us feedback about your recent stay. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to the theater

Posted May 14, 2017
Short walk to the INB Theater and Chiles is across the street. I was surprised there wasn't a wall safe in the room. Had to carry our passports & valuables with us. Reception was really accommodating as staff opened the kitchen and made hot chocolate and served warm cookies for our granddaughter after the show.
Comment from Hotel Management
May 17, 2017 by Dakoda, Hotel Management
Thank you for taking the time to leave us feedback about your recent stay. We hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Great hotel that excels in customer service.

Posted May 5, 2017
Pros: Clean, convenient, friendly, great parking, coffee and tea at all times, nice breakfast and cookies in the evening to go with the tea/coffee? YES!
Cons: The elevator is all that I can think of.
Each of the front desk employees were terrific! They are personable, friendly and knowledgeable. The room was very clean and comfortable.
Comment from Hotel Management
May 5, 2017 by Sarah P, Assistant GM, Hotel Management
Thank you for the feedback Karen! We are so glad that you enjoyed your stay with us and we hope to see you in Spokane again soon. If there is anything we can do for you in the future please let us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to all and surprisingly nice!

Posted Feb 24, 2017
Pros: Rooms, breakfast, location.
Cons: Elevator
Location: Everything downtown or otherwise in Spokane. 10 places to eat or drink within 5 min walk.
Looking for hotel close to Convention Center for short overnight stay. Nothing closer than this, and rate was very good. Easy parking, and very helpful girl at front desk. Room was much larger than expected, and everything from lobby to inside the room was like new. Bed comfy. Only negatives were a bit of road noise, a finicky TV remote, and I did get stuck in the elevator 5min, but the girl at the front desk reset it with no problem. Honestly, if I were staying downtown for business this is where I would go, especially if you value Value.
Comment from Hotel Management
Mar 8, 2017 by Best Western Plus City Center Front Desk Staff, Hotel Management
Thank you for the kind words! We are glad you enjoyed your stay and we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ticked all the boxes

Posted Feb 20, 2017
Nice modern hotel, spacious rooms, friendly staff and great location around some cool bars and restaurants. Good breakkie included too.
Comment from Hotel Management
Mar 8, 2017 by Best Western Plus City Center Front Desk Staff, Hotel Management
We are glad you enjoyed the breakfast. You really can't beat our location for bars and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to show

Posted Feb 16, 2017 on Orbitz
Location: Multiple restaurants within easy walking distance
Have stayed here every year for a long time. See the same guests each time that come for Ag Expo also, so its obviously been good for them too.
Comment from Hotel Management
Mar 8, 2017 by Best Western Plus City Center Front Desk Staff, Hotel Management
We are so glad that you keep coming back to stay with us, and that you have a good stay each time.
4 out of 5
by Glenda

Overnight for Two

Posted Feb 12, 2017 on Hotels
Is a decent hotel. The service is great. The staff are very friendly. We had someone on the top floor that was hitting something around and wake up around 4am doing the same. So our sleep wasn't great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nelson, B.C.

Comfy bed. Newly renovated, great location.

Posted Feb 7, 2017
Cons: Enough staff to not have to lock main entrance at night, during a pee break.
Location: Great food one block south in a few places (Saranac Commons pub and a small bakery/cafe as well).
Not easy to find or get to and somewhat understaffed but nice new amenities and great location to the walkable charming part of "old" Spokane.
Comment from Hotel Management
Feb 9, 2017 by Bailie_BW, Hotel Management
Thanks for staying with us during your recent trip to Spokane. We love our location too, but do lock our front doors at night as a security measure keep in mind guests can enter through our side doors with a key at all times. We love that you explored our downtown charm, and hope to see you back next time you're in Spokane.