Ratings based on 225 Verified Reviews

4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
very good location. Excellent breakfast and cookies at bed time.
Comment from Hotel Management
Jan 18, 2017 by Best Western Plus City Center Front Desk Staff, Hotel Management
I am glad you enjoyed our breakfast and cookies! They both seem be a guest favorite. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Deer Lodge, MT

Highly recommended

Posted Dec 15, 2016
Pros: Free parking garage, extremely nice rooms, very friendly staff.
Cons: The pillows...way to hard and way too thick.
Location: We were here for medical reasons, and the location was perfect for the Spokane surgical center and Sacred Heart Hospital.
Great location, friendly service, very nice rooms, free indoor parking.
Comment from Hotel Management
Dec 24, 2016 by Bailie_BW, Hotel Management
Thanks for staying with us! Thanks also for writing in. Next time you stay with us, let our 24 hour front desk staff know and we'll let you choose a pillow that works best for you. We hope we get to see you again soon, and thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel is very close to downtown

Posted Nov 27, 2016
Nice clean modern hotel close to downtown shopping parks and convention center. Good breakfast with several options
Comment from Hotel Management
Nov 29, 2016 by Bailie_BW, Hotel Management
What more could you ask for? Indeed, we're lucky to be located in such a great neighborhood downtown in Spokane. Thanks for letting us (and potential guests) know you liked your stay and we hope we get to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Friendly, accommodating staff

Posted Nov 17, 2016
Pros: It was clean, comfortable and in an excellent location. Again, staff were exceptionally friendly!
The staff in this hotel were exceptionally friendly and helpful! Check-in was a breeze. I arrived before my travelling companions and was out sightseeing when they arrived, but the staff welcomed them by name and made sure they were all settled in by the time I returned. They even offered to dog-sit while we were at the theatre! Housekeeping greeted us with smiles every day, and the breakfast ladies offered helpful advice on things to do and see in the area. Lovely people by all accounts!
Comment from Hotel Management
Nov 19, 2016 by Bailie_BW, Hotel Management
Thanks for staying with us at the Best Western Plus City Center! We're glad you felt so comfortable while in our care. Our small staff gets to know our guests and it's fun to see you time and time again. Hope we get to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Can't judge a book by its cover- Great Stay!

Posted Oct 3, 2016
Pros: Rooms were quite nice. Quiet and clean. Highlight was the staff. Really great!
Cons: Parking! Oh my!
Location: See above - two days was not enough to do and see all there is to see
We really enjoyed our stay at this hotel. Drove up and it was difficult to find the front entrance, and it didn't look like much. Entered the lobby and it was lovely and the staff were friendly, courteous and helpful. The room was nicely appointed, decorated and clean. Beds were very comfortable and bathroom was very clean. Breakfast was good and well maintained. Location was fantastic! Right across from the convention centre and Riverside Park with LOTS to do and see. Surrounded with many restaurants, pubs and shops we had a wonderful time!
Comment from Hotel Management
Oct 10, 2016 by Bailie_BW, Hotel Management
Thanks for choosing to stay with us! Thanks for all your compliments, we love that your highlight was our staff, and I will be sure to share that with everyone here. If you have some questions about parking, let us know! We have free outdoor parking, as well as an indoor parking garage (for which fees may apply,) and we have some great neighbors at the Main St Market and they let us park our guests there overnight. Thanks again for staying with us and for writing in!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Close to Convention Center

Posted Oct 3, 2016
It was an easy walk to the Convention Center and downtown. Front desk staff were all very helpful and friendly. Convenient location for driving in/out and around Spokane.
Comment from Hotel Management
Oct 10, 2016 by Bailie_BW, Hotel Management
Thanks for staying with us and for posting your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA.

Wonderful Stay!

Posted Oct 2, 2016
Pros: I loved how spacious the hotel was. Having a little elbow room was a nice change from what has been experienced in others.
Cons: Don't really know what could be changed.
Location: Location was extremely convenient to all of the downtown venues. We had a blast. No driving. Walked everywhere!
Checked prior to check-in time. My bad. Showed earlier than expected. Staff understood and took care of it immediately. Fantastic room. Very clean and comfortable.
Comment from Hotel Management
Oct 10, 2016 by Bailie_BW, Hotel Management
Thanks for writing in! No cons?! That's our goal. Thanks for letting us know we made the mark at the Best Western Plus City Center. See you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna, BC Canada

Great hotel, close to the Convention Center

Posted Sep 16, 2016
Pros: Clean, quiet, roomy
Cons: Nothing
Location: Convention Center, Performing Arts Center, Restaurants, cool bars (Zola) -- very walkable.
Easy Best Western reservation, close to Convention Center and Performing Arts Center, interesting bars and food nearby, quiet yet right in the center of Spokane.
Comment from Hotel Management
Sep 19, 2016 by Bailie_BW, Hotel Management
We love being right in the center of downtown Spokane! Thanks for letting us know how you felt about your recent stay and thanks for choosing Best Western Plus! See you again!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Lewiston, ID

Posted Sep 15, 2016
Excellent service, price and location! Very clean, up-to-date.
Comment from Hotel Management
Sep 19, 2016 by Bailie_BW, Hotel Management
Thanks for writing in! Review mean a lot to us and we're glad to hear you liked us. See you next time!
4 out of 5
Recommended
for Families
by A verified traveler from Idaho

Easy to find location in city center.

Posted Aug 27, 2016
Pros: Easy to find, clean and modern, pleasant staff.
Cons: Not much!
Location: Close to shopping, park, restaurants, theater and event center. Very handy, and easy to get back to the freeway to go home again.
Nice stay. Efficient, clean and covered my needs for a quick stay to attend to a family member in the hospital there. I could be out of my room and beside my niece in under 10 minutes, including parking!
Comment from Hotel Management
Aug 28, 2016 by Bailie_BW, Hotel Management
Hi! We're so glad you stayed with us and thank you for writing in about your recent stay! Thanks for all the nice things you had to say, also. Hope you come back and see us again soon!