Ratings based on 269 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from okotoks, Ab

Good hotel

Posted Jun 26, 2017
Good hotel, quiet for being on the interstate. Would stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, WA

Good breakfast

Posted Jun 26, 2017
Pros: Breakfast
Cons: Phone connection to front desk.
Location: Near freeway, 15 minutes east of Spokane, nothing to do nearby. We were there for Hoopfest, and it was an easy drive to and from.
Toilet was plugged on first use. Phone didn't work to call for plunger; had to go to front desk. Breakfast was very good, although I missed the made-to-order omelettes by a minute. I'm sure they were excellent. It was quiet, even though beside the freeway. Facilities like pool and workout room open 24-7. Peasing for a budget property.
2 out of 5
by A verified traveler

Front desk was rude room was dirty

Posted May 23, 2017
Pros: nice pool, good breakfast, nice rooms
Cons: the front desk staff needs improvement. the maids were very polite and accommodating!
The hotel front desk staff was not very friendly. one or two in particular were almost rude and I asked about the hot tub she said, "well the guy didn't show up to repair it so I guess it's still broken". I said, "maybe he can come today and fix it then?" she wasn't very accommodating and it was an inconvenient and disappointing to not have a hot tub for the room I paid for! When I called the front desk to ask for the wifi code the same girl sounded kind of bothered to have to answer the phone. not professional at all! Then the front desk staff was sitting in the back room talking and visiting amongst themselves instead of watching the front counter. bathroom was dirty with hair in the shower walls and floor was dirty like they didn't mop the floor!
Comment from Hotel Management
May 25, 2017 by Brulee H., Hotel Management
On behalf of my entire staff I want to apologize, and I will be looking into these issues, as we strive for excellence not only in the hotel but with our staff as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Comfortable stay Bathroom very small Towels and vanity area in main room
Comment from Hotel Management
May 17, 2017 by Brulee H., Hotel Management
We appreciate your feedback and hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from George, WA

Decent hotel, great staff

Posted May 11, 2017
By far the best thing about this place was the staff. Extremely friendly, helpful, and real. Room was really nice, though a little dated. My biggest complaint is thin walls. We could hear conversations from the hallway and adjoining rooms. All said I would definitely stay there again.
Comment from Hotel Management
May 17, 2017 by Brulee Hoskins, Hotel Management
Thank you for you feedback, Joe. We are glad you enjoyed your stay and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great hotel right off the freeway

Posted May 5, 2017
Great hotel with great staff. Whenever I'm in Spokane I always stay here. The happy hour they offer is an excellent feature and I wish more Best Western's offered this.
Comment from Hotel Management
May 9, 2017 by Brulee H., Hotel Management
Thank you Michael! We are glad you enjoy staying with us, and we hope to see you again soon!
1 out of 5
by A verified traveler

Bathroom built for very small children.

Posted Apr 3, 2017
Pros: The bed was very comfortable and the breakfast was good.
Cons: Put is normal size toilets and move them away from the wall. Train your reception staff better.
The reception desk was less than helpful when we asked about parking for our 20' trailer. We did find a place to park. But it would have been helpful if he had an idea of what was in his available parking space. The toilet was the size used in primary schools. And it was hugging the wall. Not helpful for tall, older people.
Comment from Hotel Management
Apr 10, 2017 by Brulee Hoskins, Hotel Management
Thank you for your feedback! I am glad you enjoyed the continental breakfast and I apologize for the inconveniences you experienced during your stay with us.
5 out of 5
by Allyn Rene

Fabulous

Posted Mar 28, 2017 on Hotels
The room was large and had plenty of room for the family and the complementary breakfast was outstanding. They had a great pool and very close access to the highway.
Comment from Hotel Management
Apr 4, 2017
Allyn, I am so glad you had a great experience, Thank you for your feedback.
4 out of 5
by A verified traveler from montana

Need to work on housekeeping

Posted Mar 27, 2017
The first room we were given still had food and medicine from the person who had stayed previously as well as makeup and hair in the bedding. The staff failed to inform us that there was a team staying in the hotel with us that night and they were quiet loud. One of the doors was broken making it difficult for us to get up to our room with 4 children in tow.
Comment from Hotel Management
Mar 29, 2017 by Brulee, Hotel Management
I apologize that clean-dirty rooms were not communicated through departments. I hope that the rest of your stay was enjoyable.
5 out of 5
by Anthony

Four stars

Posted Mar 23, 2017 on Hotels
This place was an amazing value. We booked the family suite and it was amazing. It did smell a little musty in our bathroom, but overall the room was very clean and well maintained. If you don't mind staying a little ways out of town, I would recommend this hotel. (It's right up the street from the Valley Mall)
Comment from Hotel Management
Mar 27, 2017
Anthony, Thank you for your feedback, I apologize for any strange smell that may have occurred in the bathroom, Hope everything was taken care of and addressed quickly. hope to see you again soon!