Exterior

Reviews of Holiday Inn Express Spokane Downtown, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 58 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right indowntown Spokane .Walkable streets and very friendly staff . Breakfast and evening snack were a great idea
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 22, 2024
Thank you so much for the great feedback! We are so glad to hear that you enjoyed your stay along with our friendly staff, breakfast, & reception! We hope to see you again soon!

8/10 Good

Wanda

Liked: Amenities
Had to ask for a second hair in rom, would have liked an easy chair instead of two desk chairs. Breakfast average, not many gluten free options.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 17, 2024
Thank you so much for taking the time to let us know about your experience with us. Your feedback is very important to us! We hope that we will have the opportunity to serve you again in the near future!

10/10 Excellent

Bruce

Stayed 2 nights in Mar 2024

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located down town, close to shopping and entertainment. Clean quiet rooms
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 3, 2024
We are so glad that you enjoyed your stay! Thank you for the great feedback! We hope to see you again soon!

10/10 Excellent

Adriana, Stayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 3, 2024
We are so glad that you enjoyed your stay! Thank you for much for taking the time to leave us feedback! We hope to see you again soon!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Excellant Peoperty...close to all the action!!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 25, 2024
Thank you so much for the perfect score of 5/5! We are so happy that you enjoyed your stay & hope to see you again soon!

10/10 Excellent

Carolyn

Traveled with family
Liked: Amenities
My husband and I requested to be on a no pet floor. This request was granted and our room was very clean and in excellent condition. Staff was very pleasant. Would recommend to friends.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 15, 2024
It was our pleasure to accommodate your needs We are so happy that you enjoyed your stay & felt comfortable.

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for cultural and athletic events!
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 28, 2024
We appreciate the great feedback! Thank you so much for the perfect score of 5/5! We are happy that you enjoyed your stay!

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 15, 2024
Thank you for letting us know about your experience with us. We hope to see you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 28, 2024
Thank you the perfect score of 5/5! We are happy to know that you enjoyed your stay with us & we hope to see you again in the near future!

10/10 Excellent

Katherine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 12, 2024
Thank you for the perfect score of 5/5! We are so glad that you enjoyed your stay! We hope to see you again in the near future!

8/10 Good

MIKKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was too soft. And had I known that the room was right across from the noisy elevator I would of asked to move rooms. Couldn't figure out how to turn the bathroom fan on. And there's no light above the area of the refrigerator/microwave. Everything else was great.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 12, 2024
Thank you for taking the time to let us know about your experience with us. Please know that your feedback is very important to us. We hope to see you again soon.

10/10 Excellent

Rachel

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 12, 2024
Thank you for taking the time to let us know you enjoyed your stay with a perfect score of 5/5! We hope to see you again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Structure was beautiful… Staff was fun and engaging… Location was exactly what I needed to watch the fireworks New Year’s Eve!
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 12, 2024
We are so happy that you enjoyed your stay, our staff, & our location! Thank you for the great feedback! We hope to see you again in the near future!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 12, 2024
Thank you so much for letting us know you enjoyed your stay with a perfect score of 5/5! We hope to see you again soon!

10/10 Excellent

Torey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Response from Front Office Manager on Feb 15, 2024
Thank you for the perfect score of 5/5. We are so glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 31, 2023
Thank you letting us know that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming & friendly, facilities were exactly what is needed when traveling. Open fire pit on patio was a treat. Breakfast being provided was the highlight as well as coffee available 24/7 and it was very good coffee.
Stayed 10 nights in Dec 2023
Response from Front Desk Supervisor on Dec 31, 2023
Thank you for taking the time to leave us such awesome feedback as well as a perfect score of 5 out of 5! We are so happy that you were able to treat yourself to our fire pit & other amenities that we have to offer! We hope to see you again soon!

10/10 Excellent

Deborah Garcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 31, 2023
Thank you for taking the time to let us know you enjoyed our beautiful hotel! It was our pleasure having you here with us. We hope to see you again soon!

10/10 Excellent

Deborah Garcia

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with very professional staff.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 12, 2024
We are so happy that you enjoyed your stay along with our staff! Thank you so much for the great feedback! We hope to see you again soon!

10/10 Excellent

Yajiao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 26, 2023
Thank you so much for the perfect score of 5/5. We are so happy that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Cleta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the hotel stay. Great service and pleasant surroundings. Would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 24, 2023
We are so happy that you enjoyed our stay with pleasant surroundings! We hope to see you again soon!

10/10 Excellent

Kiffen

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we came to Spokane, we wanted to stay at the property. So glad we did. Easy to get to, clean room, and was super convenient to get to the hospital.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 24, 2023
Thank you for the wonderful feedback! We are happy to hear that you enjoyed your stay & convenience of our location! We hope to see you again soon!

10/10 Excellent

Tim

Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 24, 2023
Thank you for the perfect score of 10/10! We are so happy that you enjoyed your stay!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and quiet stay for one night. Staff were super helpful and quick to check us in and answer any questions.
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 24, 2023
We appreciate the kind feedback & are so happy to hear that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Darin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 24, 2023
Thank you for the perfect score of 10/10! We are so happy that you enjoyed your stay!

10/10 Excellent

Christine

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 12, 2024
We appreciate you taking the time to let us know about your stay! We hope to see you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 24, 2023
Thank you for the perfect score of 10/10! We are so happy that you enjoyed your stay!

10/10 Excellent

Gale De Los

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice manager’s reception with tacos and beer in the evening!
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 7, 2023
Thank you so much for the great feedback! We are so glad that you enjoyed your stay along with Manager reception & our staff! We hope to see you again soon!

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girls trip 2023! The admitting clerk changed our room to an easily accessible room to the outside so we didn’t have to carry our shopping bags through the hotel. Such a great option. The breakfast was great and the managers light dinner option was a very welcome surprise. Warm cookies in the evening so good. Room very clean nicely appointed if perhaps slightly small for 3 adults and lots of shopping 😁. See you next year
Stayed 3 nights in Nov 2023
Response from Front Desk Supervisor on Dec 7, 2023
Woohoo! We are so thrilled to hear that you had such a great stay!! Your feedback means so much! Thank you so much for the perfect score of 5/5! We look forward to seeing you next year!

10/10 Excellent

Melody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Supervisor on Dec 7, 2023
Thank you so much for the perfect score of 10/10! We are so happy that you enjoyed your stay & we hope to see you again soon!

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
I have a favorite hotel now. I'll definitely be staying again. Very friendly staff. The lobby is very cozy.. Water with fresh oranges, Milk and fresh baked cookies 7-9pm. Decent breakfast. I had a great view.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Dec 7, 2023
That is so exciting that we are now your favorite hotel! Thank you so much for the awesome feedback! We hope to see you again soon!

10/10 Excellent

Robert

Stayed 6 nights in Nov 2023
Response from Front Desk Supervisor on Dec 24, 2023
Thank you for the perfect score of 10/10! We are so happy that you enjoyed your stay!

10/10 Excellent

Tracie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in super easy, very friendly! Love the complimentary light dinner with beer or wine! Cookie & milk was a nice added touch as well. Easily accessible to downtown shopping, restaurants and Dr appointments! I’ll be staying again! Quiet and comfy, clean rooms!
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
What amazing feedback! Thank you so much for letting us know how you loved the Manager Reception, cookies with milk, & our comfy rooms! We hope to see you again soon!

10/10 Excellent

Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and very clean.
Stayed 2 nights in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
We are so happy that you felt safe during your stay! We strive to ensure that you are comfortable & hope to see you again soon!

10/10 Excellent

Cheryl, Fruitvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
Thank you so much for the perfect score of 5/5! We are glad that you enjoyed your stay! We hope to see you again!

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good breakfast.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 30, 2023
We appreciate you taking the time to let us know that you enjoyed our breakfast as well as our clean property! Thank you so much for the perfect score of 5/5! We hope to see you again soon!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay! Comfortable beds, quiet room, plenty of towels, real size pillows (not those little ones that everyone is using now). The ladies hosting breakfast and the manager's reception were very polite and helpful. Front desk staff was cheerful and welcoming.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
We are so glad that you enjoyed your stay! All the way down to being comfortable & having the real size pillows! We appreciate your feedback & hope to see you again soon!

10/10 Excellent

Kenneth, Oak Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely cheerful and helpful and everything that was promised was delivered. Very convenient to parks and shopping and dining
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
Thank you for taking the time to let us know about your experience. It makes us so happy to know you found or staff cheerful & helpful! As well as the convenience to parks, shopping, & dining! We hope to see you again soon!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
Thank you for leaving a perfect score of 10/10! We are so glad that you enjoyed our stay & we hope to see you again soon!

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
We appreciate the great score of 10/10! Thank you so much for taking the time to let us know you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful building, clean, and comfortable. My room was by the elevator, very noisy with the mechanical noise. The reception was fair, not what is call cheerful.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 27, 2023
Thank you so much for taking the time to let us know about your stay with us. Your feedback is so important to us! We hope that we will be given the chance to serve you again in the near future!

6/10 Okay

susan

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Location good to access riverfront park and arena
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 19, 2023
Thank you for letting us know about your stay! We are so glad that you enjoyed our location & the access to Riverfront Park as well as the Spokane Arena! We hope to see you again soon!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Love the gorgeous lobby, friendly staff, commitment to cleanliness, very comfortable firm mattresses
Stayed 4 nights in Nov 2023
Response from Front Desk Supervisor on Nov 13, 2023
Thank you so much for the great feedback! We are so glad that you enjoyed your stay, our cleanliness, friendly staff, & comfortable mattresses! It was our pleasure having you with us! We hope to see you again soon!

10/10 Excellent

Kati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 13, 2023
Thank you so much for the perfect score of 10/10! We are happy to know that you enjoyed your stay with us & we hope to see you again!

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 13, 2023
We are so happy that you had an excellent stay! Thank you for providing your feedback! We hope to see you again!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing and the fire pit was nice. Beds are comfortable.
Stayed 3 nights in Oct 2023
Response from Front Desk Supervisor on Nov 13, 2023
Thank you for taking the time to let us know about your stay with us! We are so glad that enjoyed your time with us along with the view & fire pits! We hope to see you again soon!

10/10 Excellent

Melissa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Good breakfast variety, walking distance to concrete
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on Nov 5, 2023
We are so glad to hear that you were pleased with the cleanliness of our property & enjoyed breakfast! We hope to see you again soon!

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful welcoming staff. Great room with large flat screen TV and recliner. Good breakfast. Mon-Wed featured free light dinner with spirits. Amenities always available. Very good location for getting to know Spokane. We have stayed in many Holiday Inn Express hotels around the USA and this was easily the very best.
Stayed 6 nights in Oct 2023
Response from Front Desk Supervisor on Nov 5, 2023
Thank you so much for the amazing feedback & perfect score of 5/5! We are so happy to hear that you enjoyed your stay so much! We strive to ensure that our hotel is your home away from home! We hope to see you again soon!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor on Oct 31, 2023
Thank you so much for the perfect score of 5/5! We are happy to know that you enjoyed your stay with us & hope to see you again soon!