Ratings based on 285 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Spokane Washington
Last hotel in town.Posted Apr 18, 2017
Bad customer service on arrival. Had to wait 10 minutes well desk clerk was making a personal visit at 1:30 a.m. Got the key code right on the third time. Was overcharged buy $52.80 on the deposit and then deposit was taken for no reason took over a week to get the money back in my bank account. Was never given a reason why I was charged 102.80 for the deposit or why the deposit was taken and a half. Only one of the staff ever apologized after dealing with about 3 or 4. When I asked the manager why I was overcharged and why it was taken,,,he just said I'll take care of it.☹️
Comment from Hotel Management
Apr 20, 2017 by HISKGM, Hotel Management
Dear Marci, Thank you for taking the time to comment about your stay with us. I sincerely apologize for the level of customer service you experienced at the hotel. Please reach out to me at the property. I would really like to hear first hand about your experience.
for Everyoneby A verified traveler from spokane washington
Customer service was rude and not helpfulPosted Mar 6, 2017
We got to the front desk she wasn't very nice she didn't even say hello she didn't even tell us where are our rooms where she was very short with her answers. Then in the morning when your taking a shower with hot water all of sudden it goes cold not the best feeling ever!
Comment from Hotel Management
Mar 9, 2017 by HISKGM, Hotel Management
We appreciate you taking the time to comment about your stay with us. We deeply apologize for the way your business was received at the Front Desk and we have taken steps with this individual learn from their mistakes and improve on their conduct in the future with guests. Thank you for bringing this to our attentin.
Posted Feb 15, 2017 on Hotels
this was our first time at this hotel. I will stay there again. It was nice and comfy beds. The shuttle to and from the airport was great, and leaving our car there was reasonably priced. I
for Everyoneby A verified traveler from Lacombe
Great Hotel; Not So Great ParkingPosted Feb 9, 2017
Pros: Very comfortable bed. Great restaurant and facilities!
Cons: Have your Park/Sleep/Fly customers park their cars in the outer reaches of your parking lot.
Location: The hotel is not close to anything other than the airport.
This is an excellent Holiday Inn. I have no complains about the inside of the hotel. The only slight problem is they have so many Park/Sleep/Fly customers that their parking lot is usually very full.
Excellent service, great airport location, clean!Posted Feb 3, 2017 on Hotels
This place exceeded our expectations. We stayed here at the end of our trip just to be close to the airport. The price was great. Rooms were very clean and it was evident it was either a newer property or had been recently remodeled. The best part was the service. We ate a dinner and breakfast there and our servers were phenomenal. Really relaxing end to our trip.
An overnight stayPosted Jan 30, 2017 on Hotels
Large room ,clean and comfortable. Fast check-in . Need to drive to everything you would like to do. A great airport hotel
Quiet conveniencePosted Jan 23, 2017 on Hotels
Clean quiet and quick trip to spokane airport. Recommend it if you have to fly in or out. This is the 5th airport hotel I've stayed at and it has been the quietest and cleanest.
for Everyoneby A verified traveler from San Diego
Convenient airport hotelPosted Jan 22, 2017
Convenient airport hotel with reliable free shuttle to terminal. Friendly staff. Room was clean and very comfortable with room service available for weary travelers.
by A verified traveler
Cold staffPosted Jan 4, 2017
Staff was able to answer my questions, but did not greet me with a smile nor did they offer to do anything more for me to make my visit better. Hotel did not offer a complimentary breakfast.
for Everyoneby A verified traveler from Montana
One night crashPosted Dec 24, 2016
Pros: Very modern and clean.
Cons: I arrived as Spokane was having record low temps, the heat in the room was having difficulty keeping up, the room remained quite cold.
Location: Not sure
Just stayed one night so all I can say is it was clean and comfortable enough. The bed was quite firm, I'm not sure that I would have slept well had I not been completely exhausted from my flights.