We appreciate your great review! We hope to see you back again soon!Best,Front Desk

Dear Roy, it appears as if we did not meet your expectations. Given you didn't share the detail to support your score, I will just mention that whatever we did that did not meet your expectations, we do apologize. We hope to see you back with us in the very near future. Until then, be well.

Thank you, Vanessa! Looking forward to having you back!

Dear Marci, thank you for taking the time to share such a thorough review of your experience. Yes, residing in the city brings forth its challenges in traffic noise and normal conditions of business, like garbage removal. We understand completely but we have no recourse or control over the pick up times or the street noise - believe me, we have reached out to the City to address timing and it simply is what it is, for us too. Given our proximity to the entertainment district and to our Sapphire Lounge, we really are an ideal place to stay when attending a show downtown. Regarding your comment on code, please know we have an annual fire inspection so we are absolutely in compliance otherwise we would have been told what to modify by the fire department. If they raise concerns, we immediately address because your safety is as important to us as it is to you. I do hope to see you back soon. Until then, thanks again and be well.

Dear Cady, thank you for your review. We are so very sorry we were not able to accommodate your early check in. Unfortunately, the hotel was full, staffing was a challenge and we simply did not have an available room with your room type requested available. Check out is at 11AM and as you know we were full but I know the Housekeepers and the Front Desk really tried hard to accommodate you. Given your experience, we have mandated a new policy that we simply cannot confirm an early check in until the day of arrival because both occupancy and labor are key variables in being able to fulfill your request. I'm so very sorry that we impacted you this way. I know it must have been so hectic for you. Please know your experience was absolutely not our intention and I do hope you give us an opportunity to earn your business back. Until then, please take care and hopefully your wedding was as wonderful as you would have expected it to be. Take care!

Dear William, thank you for taking the time to let us know about your experience. We appreciate your comments and appreciate your honesty. Wishing you well.

Thank you for staying with us and leaving a review. We appreciate it and look forward to seeing you again next time.

Dear Rosa, thank you for taking the time to share your thoughts. I am sorry to read your comment about the property not being accommodating. While I am not sure what occurred, please know we only intend for good. Thanks for mentioning the staff. The team does work hard to provide exemplary service so thank you, most kindly for your mentions. Thanks again, Rosa and take care.

Thank you for staying with us and for leaving a review. We are so glad you had such a good experience.

Hi Brittany, thank you for taking the time to submit your opinion. Clearly we did not meet your expectations and for that, I apologize. Thanks again for sharing and know we appreciate your candor. Wishing you well.

Thank you for kind review. We truly appreciate it and you. I will pass this along to our staff. Hope to see you soon.

Thank you John for your 5 out of 5 rating. It was our pleasure to host you and look forward to doing so again!

Thank you, Timothy for your great comment and for your score! Yes, we are centrally located to so many wonderful events, venues and shopping located downtown! Hopefully you had an opportunity to relax at the Sapphire while you were staying with us. Thanks again!

Dear Pullo, thank you for your candor. I am sorry you feel this way. Rest assured, there are no safety issues in staying at Hotel Ruby. We, along with other properties located downtown, have a security presence. I respect your concerns, I certainly appreciate your honesty too.

Thank you very much for your kind words. We are glad your stay was good. Hope you have a great summer.

Thank you, Amy! We hope your stay was nice. Thanks for taking the time to let us know how we did. We do look forward to having you back!

We appreciate the amazing review! We hope to see you again soon!

thank you for your review

Thank you for staying with us and for leaving a review!

Thank you for staying with us and for leaving a review. We are glad you enjoyed the Sapphire Lounge.

Dear La Tisha, thank you for taking the time to share your experience with us! I am so sorry to read your mention of Housekeeping. Please know your experience was not our intention. I intend to follow up with the Housekeeping Manager to address her team. I'm glad you found the property and location to be "ok." We are centrally located in the entertainment district and with the Sapphire Lounge located on property, we do have a convenient yet special location. Thanks again for selecting us and know we look forward to having you back. Best wishes.

Thank you for your review

thank you for your review

Thank you very much! We are glad you enjoyed your stay and would be happy to see you again.

Thank you for staying with us and for leaving a review.

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

Dear Beau! Thank you very much for your wonderful message! Yes, we are located so centrally to so many incredible entertainment and dining venues which makes it so convenient to visit downtown! We do look forward to seeing you back with us!

Thank you for staying with us. I'm sorry about your neighbors. I am always available to ask neighbors to quiet down or move rooms to make your stay more enjoyable. Hope to see you next time your in Spokane.

Dear Nick, I do apologize on behalf of Ruby Hospitality for the issue with your truck. I do know our Security team worked to locate your vehicle but noted in the Saturday, 3/2/24 evening security report, that they could not locate your vehicle. I completely understand how upsetting this can be but you must know, this is and was not our intention. I will reach out to you to discuss the location of your vehicle so I can understand what occurred. We apologize, Nick.

Dear Tiffany, thank you for taking the time to share your opinion! We are so pleased to read you enjoyed your stay with us. Yes, our location is perfect to all downtown Spokane has to offer and we are so pleased you decided to share your time with us. Yes, the building is older but as you can see, we do our best to keep it updated, clean and safe for our guests! We look forward to having you back!

Dear Anita, thank you for your thoughtful review! We are so pleased to read you enjoyed your stay! Yes, our staff is wonderful and we appreciate you for noticing! Your neck pillow should be delivered tomorrow! Thanks again for allowing us to serve your needs and know we look forward to having you back!

Thank you so much for the kind review! We hope that you'll stay with us again in the future, please travel safe until then!

Thank you for choosing Hotel Ruby we hope to see you again in the future

Dear Daniel, thank you for your candor. I do apologize for your perception of us. While our property is older, we have worked really hard to keep the hotel fresh with new beds and security. I'm so sorry we didn't meet your expectations. We are so lucky to be so central to so many wonderful things to do downtown but clearly we missed our mark with you. Thanks again for being honest as it is guests like you that help keep us sharp and working to be better every day.

Thank you for choosing Hotel Ruby, we hope you'll stay with us again in the future.

Dear Brendan, thank you for taking the time to share your experience. I apologize on behalf of the team for the inconvenience of having to walk to the Steam Plant Hotel. I walk that area myself, yet with all due respect, I don't see that area as a threat as the City has patrols and the area is well lit. I am sorry we made you walk though. Regarding the Sapphire Lounge, yes, mid-week we don't stay open if there is no activity. Weekends are different because there is always something happening downtown. I absolutely understand the disappointment when you just want a night cap and there is nowhere to go. I get it and for that I am sorry. Should you decide to return, please ask the front desk at Hotel Ruby to check with the Sapphire on their intentions. In the future, if we know you are coming, we will keep the lights on for you. : ) Wishing you well and thanks again, Brendan.

We appreciate the great review! We hope to see you again soon!Best,Front Desk

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

Thank you for choosing Hotel Ruby for your stay we hope to see you again.

We appreciate the great review! We hope to see you again soon!Best,Front Desk

Dear Brandi, thank you so much for the wonderful review! We are so pleased you enjoyed your stay and thrilled to read your comments about our team. We appreciate you taking the time to share your experience and look forward to having you back!

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

We appreciate the great review and the feedback! We are in the process of correcting those errors. We hope to see you back again soon!Best,Front Desk

Thank you for staying with us and for leaving a review. We appreciate your feedback. We are currently working to refresh our rooms and facilities from a very busy summer season, and hope we are given an opportunity to regain your business in the future. Thank you.

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

Thank you, Jamie! We are so pleased to see our score. Wishing you and yours a wonderful holiday. Thanks again and we look forward to seeing you soon.

Thank you, Warren! We are happy to see you had a nice stay with us. Wishing you and yours a wonderful holiday.

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

We appreciate your great review! We hope to see you again soon!Best,Front Desk