Cocktail bar

Reviews of Hotel Ruby

3 out of 5
Hotel Ruby
901 W 1st Ave, Spokane, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 440 out of 1011 reviews" "
Rating 8 - Good. 378 out of 1011 reviews" "
Rating 6 - Okay. 110 out of 1011 reviews" "
Rating 4 - Poor. 49 out of 1011 reviews" "
Rating 2 - Terrible. 34 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole, Highlands Ranch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable! The staff was nice and professional..
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 28, 2024
Thank you for staying with us and for leaving a review!

10/10 Excellent

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by our comfy bed. It was a great place to walk to venues, restaurants, and shops. And the Lounge was a perfect place to enjoy a nightcap and unwind.
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 27, 2024
Thank you for staying with us and for leaving a review. We are glad you enjoyed the Sapphire Lounge.

10/10 Excellent

LaTisha

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s an ok place. Overpriced for the room size. Charged me for makeup on towel which is a first ever but I guess. Rude housekeepers.
Stayed 2 nights in Mar 2024
Response from Kathy - GM on Mar 27, 2024
Dear La Tisha, thank you for taking the time to share your experience with us! I am so sorry to read your mention of Housekeeping. Please know your experience was not our intention. I intend to follow up with the Housekeeping Manager to address her team. I'm glad you found the property and location to be "ok." We are centrally located in the entertainment district and with the Sapphire Lounge located on property, we do have a convenient yet special location. Thanks again for selecting us and know we look forward to having you back. Best wishes.

6/10 Okay

Ronelle

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from front desk on Mar 25, 2024
Thank you for your review

4/10 Poor

Joel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not boutique, but a noisy motel with pretty blah rooms. Not great
Stayed 1 night in Mar 2024
Response from front desk on Mar 25, 2024
thank you for your review

10/10 Excellent

Brandie

Generally a great budget option, we were here during March madness so more expensive than usual. Clean and super friendly staff!
Stayed 1 night in Mar 2024
Response from Hotel Ruby Front Desk on Mar 23, 2024
Thank you very much! We are glad you enjoyed your stay and would be happy to see you again.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruby Hotel Staff on Mar 23, 2024
Thank you for staying with us and for leaving a review.

10/10 Excellent

Brian

Liked: Cleanliness
Good location
Stayed 1 night in Mar 2024
Response from mercedes on Mar 17, 2024
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

10/10 Excellent

Beau

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect and rooms are easily accessible. Anytime we want to see a show, get food and explore the city we stay at Hotel Ruby!
Stayed 1 night in Mar 2024
Response from Kathy - GM on Mar 12, 2024
Dear Beau! Thank you very much for your wonderful message! Yes, we are located so centrally to so many incredible entertainment and dining venues which makes it so convenient to visit downtown! We do look forward to seeing you back with us!

6/10 Okay

Juli

hot water pipe made loud groaning noise whenever i used it. parking is limited. Room next to mine had loud occupants several nights in a row. room was very clean, staff was great and resteraunt on site was fantastic
Stayed 5 nights in Feb 2024
Response from Front Desk on Mar 6, 2024
Thank you for staying with us. I'm sorry about your neighbors. I am always available to ask neighbors to quiet down or move rooms to make your stay more enjoyable. Hope to see you next time your in Spokane.

4/10 Poor

nick

Traveled with family
Liked: Cleanliness
The room was as advertised. However, the parking situation was inadequate. I parked in the designated overflow and my truck had the glass shattered and the interior was vandalized. The hotel gave me $10. I won't be back.
Stayed 2 nights in Mar 2024
Response from Kathy - GM on Mar 4, 2024
Dear Nick, I do apologize on behalf of Ruby Hospitality for the issue with your truck. I do know our Security team worked to locate your vehicle but noted in the Saturday, 3/2/24 evening security report, that they could not locate your vehicle. I completely understand how upsetting this can be but you must know, this is and was not our intention. I will reach out to you to discuss the location of your vehicle so I can understand what occurred. We apologize, Nick.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, easily accessible location in downtown Spokane. Very noisy though due to the old building. Staff was wonderful help and parking was only $5!
Stayed 1 night in Mar 2024
Response from Kathy - GM on Mar 4, 2024
Dear Tiffany, thank you for taking the time to share your opinion! We are so pleased to read you enjoyed your stay with us. Yes, our location is perfect to all downtown Spokane has to offer and we are so pleased you decided to share your time with us. Yes, the building is older but as you can see, we do our best to keep it updated, clean and safe for our guests! We look forward to having you back!

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Comfortable and clean room. I left a neck pillow and they called an hour after we left. They willingly mailed it to me.Very grateful
Stayed 1 night in Feb 2024
Response from Kathy - GM on Mar 4, 2024
Dear Anita, thank you for your thoughtful review! We are so pleased to read you enjoyed your stay! Yes, our staff is wonderful and we appreciate you for noticing! Your neck pillow should be delivered tomorrow! Thanks again for allowing us to serve your needs and know we look forward to having you back!

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you're going to the Knitting Factory, this is a clean, affordable spot.
Stayed 1 night in Feb 2024
Response from Montvale Front Desk on Feb 19, 2024
Thank you so much for the kind review! We hope that you'll stay with us again in the future, please travel safe until then!

8/10 Good

Donald, Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located to food, shopping and friendly staff.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for choosing Hotel Ruby we hope to see you again in the future

4/10 Poor

Daniel

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
dark, desolate, and dodgy. very surprised someone awarded this place three stars. but i can understand why there are no refunds once you see the place. im not certain there is another guest in this hotel with us.
Response from Kathy - GM on Feb 22, 2024
Dear Daniel, thank you for your candor. I do apologize for your perception of us. While our property is older, we have worked really hard to keep the hotel fresh with new beds and security. I'm so sorry we didn't meet your expectations. We are so lucky to be so central to so many wonderful things to do downtown but clearly we missed our mark with you. Thanks again for being honest as it is guests like you that help keep us sharp and working to be better every day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the$$$$$$
Stayed 1 night in Feb 2024
Response from Alexandria on Feb 10, 2024
Thank you for choosing Hotel Ruby, we hope you'll stay with us again in the future.

2/10 Terrible

Brendan, East Wenatchee

Disliked: Cleanliness, staff & service
Evidently there was a staff meeting at a neighboring motel so i had to walk acouple blocks to check in at 1015pm in a rather sketchy area that time of night. After check in i went to have a nightcap at bar attatched to hotel with hours closing at midnight and when i walked in i was told last call happened 20 minutes prior and i had to leave. This is probably my 5th stay with ruby might not book again.
Stayed 1 night in Jan 2024
Response from Kathy - GM on Feb 2, 2024
Dear Brendan, thank you for taking the time to share your experience. I apologize on behalf of the team for the inconvenience of having to walk to the Steam Plant Hotel. I walk that area myself, yet with all due respect, I don't see that area as a threat as the City has patrols and the area is well lit. I am sorry we made you walk though. Regarding the Sapphire Lounge, yes, mid-week we don't stay open if there is no activity. Weekends are different because there is always something happening downtown. I absolutely understand the disappointment when you just want a night cap and there is nowhere to go. I get it and for that I am sorry. Should you decide to return, please ask the front desk at Hotel Ruby to check with the Sapphire on their intentions. In the future, if we know you are coming, we will keep the lights on for you. : ) Wishing you well and thanks again, Brendan.

10/10 Excellent

DBenjamin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, convenient, reasonably priced
Stayed 1 night in Jan 2024
Response from mercedes on Jan 31, 2024
We appreciate the great review! We hope to see you again soon!Best,Front Desk

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right across the street from The Knitting Factory (concert venue)
Stayed 1 night in Jan 2024
Response from mercedes on Jan 23, 2024
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Thank you for choosing Hotel Ruby for your stay we hope to see you again.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mercedes on Dec 31, 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Everthing was really good. I only had 2 minor issues. The body ahampoo was empty in the shower. And i guess there is a trick to get the hair dryer to work, that they should give instruction for.
Stayed 1 night in Dec 2023
Response from mercedes on Dec 31, 2023
We appreciate the great review and the feedback! We are in the process of correcting those errors. We hope to see you back again soon!Best,Front Desk

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Okay, not amazing
The concept is great, and the owners did a good job converting an old motel. You can tell they put thought into making the rooms as comfortable and accommodating as possible, but it still had a touch of dinginess. The carpet, for instance, is old and dirty. Overall, we had a fine stay, but I would look for somewhere else to stay if I ever returned to Spokane.
Stayed 1 night in Dec 2023
Response from Ruby Staff on Dec 28, 2023
Thank you for staying with us and for leaving a review. We appreciate your feedback. We are currently working to refresh our rooms and facilities from a very busy summer season, and hope we are given an opportunity to regain your business in the future. Thank you.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient if going to concert at knitting factory
Stayed 1 night in Dec 2023
Response from mercedes on Dec 31, 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kathy - GM on Dec 23, 2023
Thank you, Jamie! We are so pleased to see our score. Wishing you and yours a wonderful holiday. Thanks again and we look forward to seeing you soon.

8/10 Good

Warren

Stayed 1 night in Dec 2023
Response from Kathy - GM on Dec 20, 2023
Thank you, Warren! We are happy to see you had a nice stay with us. Wishing you and yours a wonderful holiday.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mercedes on Dec 18, 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

10/10 Excellent

Tara

Stayed 1 night in Dec 2023
Response from mercedes on Dec 18, 2023
We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mercedes on Dec 18, 2023
We appreciate your great review! We hope to see you again soon!Best,Front Desk

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Normally I stay at this hotel even though I'm local to spokane. Always had nothing but good reviews for this place. At my last stay earlier this month, an iPad and a handheld mirror of decent size, that's why I'm going to miss it, was left in the room. Should I have been a better client to double check my room yes. But the fact that it was not reported by housekeeping staff when they clean the room and then the response by management was very disingenuous. Unfortunately now I will have to find another local hotel when I do events downtown. I'm sad to not stay here again due to how things were handled.
Stayed 1 night in Dec 2023
Response from Kathy - GM on Dec 20, 2023
Dear Amanda, thank you for taking my call. It was nice to speak with you. I do sincerely apologize for the experience and the time it took to rectify. As discussed, I will return your items this week and please know we are looking forward to having you back. Until then, here's wishing you and yours a wonderful holiday season.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and the location. Great if you are attending a show at fox theater. As it's only a block from the location.
Stayed 1 night in Dec 2023
Response from Austin, Hotel Ruby Staff on Dec 16, 2023
Thank you Nicholas, we pride ourselves on our proximity to the entertainment in Spokane! Thank you for the kind review and your patronage, we hope you'll stay with us again soon!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Austin, Front Desk Staff on Dec 16, 2023
Thank you for the kind review Tiffany! We're always grateful for such glowing praise, and we hope you'll consider staying with us again in the future! Travel safe until then!

10/10 Excellent

Ablaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Austin, Front Office Lead on Dec 8, 2023
Thank you for the kind review Ablaza! We hope you'll stay with us again in the future. Until then, travel safe!

10/10 Excellent

Jill, Kellogg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mercedes on Dec 5, 2023
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

6/10 Okay

Allen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is good (central). But overall it is somewhat rundown. The room was clean, but it would have been nice to have an extra blanket. The staff were helpful and friendly.
Stayed 1 night in Dec 2023
Response from mercedes on Dec 5, 2023
We appreciate the great review as well as the feedback! I am so glad to hear that the staff was friendly! If you decide to return in the future, please don't hesitate to ask for any extras that may be needed. We would be more than willing to accommodate such an ask! We hope to see you again soon!Best,Front Desk

8/10 Good

Laurie

Business traveler
Liked: Cleanliness
Convenient to downtown restaurants and bars but noisy and needs updating!
Stayed 2 nights in Nov 2023
Response from Brian on Dec 1, 2023
Thank you for your feedback! We are glad you enjoyed your stay and will look into improving those issues. Best,Front Desk

10/10 Excellent

Nathan

Stayed 1 night in Nov 2023
Response from Austin, Ruby Hotel Staff on Dec 16, 2023
Thank you so much for the kind review Nathan! We hope that you'll stay with us again in the future, please travel safe until then!

8/10 Good

Aaron

Stayed 2 nights in Nov 2023
Response from Suzanne, Hotel Ruby Front Desk on Nov 23, 2023
Thank you so much for taking the time to send a review. We appreciate you and look forward to your next visit. Happy Holidays.

8/10 Good

Dameion

Stayed 2 nights in Nov 2023
Response from Suzanne, Hotel Ruby Front Desk on Nov 23, 2023
We appreciate your kind review. Thank you. We look forward to next time. Have a blessed holiday season.

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was too cold when we arrived and it never really got warm
Stayed 1 night in Nov 2023
Response from Kathy - GM on Nov 21, 2023
Dear Mike, thank you for reaching out. I am so sorry the room was cold. I assume you reached out to the Front Desk but no one was able to assist? If so, I am so sorry as we could have room moved you. Please accept my apologies.

10/10 Excellent

Kirstie

Traveled with partner
Liked: Cleanliness, staff & service
The lounge the below
Stayed 1 night in Nov 2023
Response from mercedes on Nov 19, 2023
we appreciate your great review! We hope to see you again soon!BestFront Desk

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
An economy hotel that is probably overpriced.
The room was clean but not comfortable. It was cold, especially the floor. The heater made a lot of noise and cut in all night long. The bathroom was average but they are starting to grow a mold problem.
Stayed 3 nights in Nov 2023
Response from Kathy - GM on Nov 21, 2023
Dear Brian, thank you for reaching out. I do apologize that you weren't comfortable in your room. You must know that was certainly not our intention. I know our housekeeping team is diligent with cleanliness so your comment about the mold is concerning. I have reached out to our Executive Housekeeper for perspective and assistance. Regarding the PTAC, those units are definitely aged but they have been incredibly dependable. I'm sorry yours was not consistent. Again, thank you for your comments. We appreciate your feedback as it is guests like you who will help us continue to be better. Wishing you well.

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep with easy parking
Quiet and located right where I needed. A stain on the front entrance carpet got this a 4.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 17, 2023
Thank you for staying with us. We appologize for the carpet and will have maintenance get that fixed right away. Thank you for your understanding. Hope to see you again

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from mercedes on Dec 5, 2023
We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

2/10 Terrible

Virgini

Disliked: Cleanliness, amenities, property conditions & facilities
The property was extremely loud, the room smelled horrible, (urine? Cigarettes, mold?) the sink wouldn't drain, there was no one there to let me in when I got there, the window wouldn't open, so the horrible smell that was in the room was company for the night. When I went downstairs to request a different room, the staff had left again and there was no one there to make any requests to unless I dial the number and waited for them to come back to address my problems. Just super ridiculous, beyond false representation on the website. Just yuck. Pay $20 more and continue with a great experience in Spokane....Don't do it here.
Stayed 1 night in Nov 2023
Response from Kathy - GM on Nov 14, 2023
Dear Ms. Wilshore, I am so very sorry for your experience. You must know this was not our intention. I just called and left you a message on the phone number of record. I would be remise if I didn't share that this is the first time I have heard that degree of issue with the room so I have pulled it off line and asked Housekeeping to inspect and provide feedback on the sink, smells and window. If you have time, I'd be honored to hear from you to discuss and to figure out a way to earn your business back. I do apologize for letting you down. Wishing you well, Ms. Wilshore.

8/10 Good

Control Solutions

Traveled with group
Liked: Cleanliness, staff & service
Due to staffing issues, I had to check in at another hotel which was an inconvenience but the staff handled themselves well. I found the front desk clerk at the other hotel to be very pleasant and believe the inconvenience was out of their control. I would stay there again.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 11, 2023
Thank you for choosing Hotel Ruby sorry for the inconvenience. Thank you for your understanding. Hope to see you again

10/10 Excellent

Tracey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 11, 2023
Thank you for staying at Hotel Ruby hope to see you again

6/10 Okay

Anne

Stayed 1 night in Nov 2023
Response from Kathy - GM on Nov 29, 2023
Dear Anne, thank you for taking the time to provide your review. We appreciate your time and do hope you enjoyed your stay. Wishing you well.

10/10 Excellent

Allister

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mercedes on Nov 7, 2023
Thank you for the amazing review! We hope to see you again soon!Best,Front Desk