Ratings based on 73 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel… relaxing and comfortable

Posted Feb 8, 2016
Will definitely stay again!!! Fun atmosphere; very clean; comfortable; great staff; lots of options for eating; as well as fun stuff to do!!
Comment from Hotel Management
Feb 9, 2016 by Guest Experience Manager, Hotel Management
Thanks for visiting us! We hope you will come and enjoy another visit with us very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

FLOOR 6 NEEDS TLC-

Posted Jan 25, 2016
STAYED HERE MANY TIMES, CONCERTS, NIGHT OF FUN. THIS TIME WE WENT TO SPA ALOS-COUPLES MASSAGES-EXCELLENT!! ROOM 624 ON FLOOR 6, SMELLED MUSTY, HARD WATER? STAINS IN SHOWER AND ON FLOOR.
Comment from Hotel Management
Jan 28, 2016 by Guest Experience Manager, Hotel Management
Thank you for sharing such great feedback. Hard water can definitely be a culprit in our area, so we will certainly have our team look into the stains. We hope you will visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Hotel casino fun

Posted Jan 24, 2016
It was clean and fun comfortable to stay. The buffet needs to be cleaner found. A ate chicken leg under are table while eating and utensils where dirty watch staff drop clean utensils on floor and put on table. That was very disappointing in them
Comment from Hotel Management
Jan 29, 2016 by Guest Experience Manager, Hotel Management
Thank you for visiting us and sharing such great feedback. I have to say, to hear about your buffet experience, we are very disappointed, as this is not at up to our hospitality standards. We do appreciate you bringing this to our attention and we will certainly address this with our buffet team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Stay

Posted Jan 22, 2016
You can stay inside the Northern Quest and never leave your entire stay, and STILL have an amazing vacation!! Vegas quality luxury in Airway Heights, WA!!
Comment from Hotel Management
Jan 31, 2016 by Guest Experience Manager, Hotel Management
Thank you for staying with us. It is always a pleasure to hear from our guests. Please visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Shower from heaven

Posted Jan 22, 2016
It was a beautiful oasis, with the comfiest bed I've ever slept in, and the best shower I've ever showered in. There was a kuerig, with delish coffee.... And the staff!!!! The staff was soooooooooo good to us. When I win the poweball, I will buy a room in this fabulous place.
Comment from Hotel Management
Jan 31, 2016 by Guest Experience Manager, Hotel Management
What a great plan:)! Though at the least, we hope you will stay with us again. Thank you for sharing!
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane

"One Stop Shop" - stay, play, relax, dine

Posted Jan 15, 2016
Pros: Rooms
Cons: I wish the ventilation was better on the gaming floor. The smoke really is a down fall.
Location: Location is good for crowd control and traffic. The shuttle(s) are fabulous. Friendly drivers, quick service, beautiful vehicles.
Rooms are comfy and quiet. The showers are divine. We spent a day in the spa and that was top notch. I wish I could've stayed longer.
Comment from Hotel Management
Feb 2, 2016 by Guest Experience Manager, Hotel Management
Thank you for sharing your experience! At Northern Quest, our goal is to make all our guests feel special, so please don't hesitate to ever let us know if there is anything we can do to make your stay truly superior.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eastern Washington

Favorite place to spend a night or a weekend!

Posted Jan 14, 2016
Pros: Everything!
Cons: A movie theater.
Location: Spokane has great places to eat and shop and lots of events during the summer.
We have been to Northern Quest several times over the past few years and have always had a wonderful experience! We hardly ever leave the resort and casino as there is so much to do and so many great places to eat and drink right there! Every single room is luxurious, especially the showers!! It is my favorite hotel to visit here on the Eastern side of Washington and the rooms are better than Vegas!
Comment from Hotel Management
Feb 1, 2016 by Guest Experience Manager, Hotel Management
Thanks for such a great review! While we don't have a movie theater within our resort, there is a cinema just down the street and we are happy to get you to and from your movie. We look forward to having you again and hope you will let us know if there is anything we can do to provide you with the best experience possible.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pullman, WA

Great deal if flying

Posted Dec 20, 2015
Pros: Staff are sooooo helpful and friendly! Rooms luxurious, especially the huge glass-enclosed shower. Well equipped fitness center.
Cons: Bathroom in or near fitness center?
Location: Finch Arboretum - great place for a cross country run. Centennial Trail - biking, hiking.
Free parking for 2 weeks plus, free shuttle to and from the airport, awesome room, huge choice of food venues. No other hotel in the area can compare!
4 out of 5
Recommended
for Families
by A verified traveler from Oregon

nice clean hotel

Posted Dec 14, 2015
Pros: felt safe secure
Cons: Better place to park to check in
Location: came to gamble and shop
It was fast easy to check in and check out no problems and boys enjoyed the pool. Dined at buffet it was good as well
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Motown

Posted Nov 30, 2015
Pros: It was a great get away as we live close. Friendly staff
Cons: better explaination to the slot machines
Location: close to shopping and airport
Went to see a concert in the pavilion. Was great felt safe and well directed. Had dinner at Masslowes and prime rib was fantastic. Gambled some and had breakfast at the morning buffet. Would highly recommend any one to stay..