Outstanding customer service!
Posted Mar 1, 2017
It was the occasion of my wife's birthday. We checked in about 8:30 PM following our dinner date. The staff was expecting us and had everything ready in seconds. I chose to self park my car, so after getting my wife into the room I stopped at the front desk to ask for special "birthday" pillows to be delivered and if they could make a "event" out of it I would most appreciate it. After parking the car and I came back to the room to discover that not only did they bring up 3 extra pillows, they also brought up 2 glasses of champagne! Amazing and over the top gesture. And, I was the hero of the night. Fantastic experience. We will stay there again for special downtown Spokane events. Thank you so much for the evening crew Saturday night, February, 25th!!